yiotta Posted April 18, 2006 Share Posted April 18, 2006 I purchased an RC-3 off of eBay but after it was shipped to my house it broke the right speaker (I believe this happened when shipping - no insurance offered). The plastic outer ring (that has the TORX screws to hold it in place) was shattered where the screws go in. Of the 4 torx screws only 1 still has solid plastic behind it. What can I do? It appears that the speaker itself is glued to the plastic support ring, so I think in order to fix this I will need an entirely new speaker!! ugh.... depression is setting in, please help with advice.... Quote Link to comment Share on other sites More sharing options...
yiotta Posted April 18, 2006 Author Share Posted April 18, 2006 10 views and no replies... I think I am hosed... Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted April 18, 2006 Share Posted April 18, 2006 try contacting Klipsch parts department. Quote Link to comment Share on other sites More sharing options...
Guest BobG Posted April 19, 2006 Share Posted April 19, 2006 From your description, it sounds like your woofer basket/frame was damaged in shipment. If it got rough handling that is possible, but the handling had to be quite rough. I know that some express shipping companies do toss small packages around. Contact one of our parts people at 800-klipsch and we will advise what part needs to be replaced and the cost. If you have a Torx 20 driver, the repair is not difficult at all. Perhaps you can contact the shipping company to make a claim for the cost of repair. Quote Link to comment Share on other sites More sharing options...
yiotta Posted April 19, 2006 Author Share Posted April 19, 2006 Thanks for the information Bob, yep, this must have happened in shipping, it was with UPS and unfortunately we didn't have it insured. I actually took a TORX wrench to it yesterday and removed all 4 screws, as I pulled the speaker out a bunch of little broken fragments fell out from behind where each screw seated into the speaker. So 3/4 of the plastic attachment points are destroyed. It looks like the plastic ring is actually glued or sealed onto the speaker itself? If that is not the case then "AMEN"!! I will give your guys a call to see what can be done. It also broke all 4 pegs that were holding the screen cover on... does Klipsch still sell those screens for the RC-3? Quote Link to comment Share on other sites More sharing options...
cmdridq Posted April 22, 2006 Share Posted April 22, 2006 Yiotta, I am not 100% positive, but I am fairly certain that all UPS shipments automatically have a $100 minimum amount of insurance. Anything more than that must be purchased separately. If so, it might cover your broken parts. Worth looking into. Quote Link to comment Share on other sites More sharing options...
yiotta Posted April 24, 2006 Author Share Posted April 24, 2006 Thanks, I will contact UPS about this. I got an email from Klipsch support and the unfortunately the plastic ring is a sealed part of the speaker... so I guess I am going to need a new K-1085-SV 6.5" cone Any suggestions on where I could find one? I asked how much one would be from Klipsch, cringing at the thought.... I just dont see any way to repair this thing Quote Link to comment Share on other sites More sharing options...
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