I really don't want to get into this argument, but you are very wrong in saying, "This product must have a design or production flaw or there would not be so many complaints," because looking at a forum, you aren't seeing a single percent of all iFi users in the world. The only people that come to forums are those in need of help, those looking to help people, and these that need help making a decision. People don't come onto the forums and say, "I LOVE MY IFI! EVERYONE SHOULD GET ONE, IT HAS SUCH BALANCED SOUND AND THE CROSSOVER IS GREAT, etc, etc, etc."