Amy

Great story...thank you for sharing it!

Yes, they are the only ones authorized to sell PM accessories in Canada. We are not set up to ship to Canada from our website, no. Sorry!

The only authorized place is Thorne Electronics-- 905 828-1662. The address is: Thorne Electronics 2180 Dunwin Drive Unit 6 Mississagua, ON Canada L5L-5M8 micron@microncanada.com

Yes, don't get hung up on watts!! dB output is more of an indication of "loudness;" or just listen for yourself and compare! A lot of companies are less "scrutinized" for wattage claims than others...for now.

It sounds like it could be a ground loop hum coming from whatever you have your coax connected to. Are they all plugged into the same outlet?

We did get some in. I'll have the website updated shortly. Thanks!

It is actually highly recommended that you stack your subwoofers on top of one another. This will produce the best low freq. sound. You can get cables as long as you want, however.

That means it's your soundcard or software. Try reinstalling drivers, or reseat your soundcard on a different slot of your motherboard.

Swap the green and purple cables in the soundcard. Does the problem stay with the same speaker, or is it now a different one?

Make sure WinDVD is configured for SPDIF output.

I know, we're working on getting this set up.

Actually, Justin, we had 11 SWS's hooked up to one GMX D5.1, and the sats kept up perfectly!

We do not currently ship direct to Canadian consumers, sorry!

What kind of soundcard do you have? If it's an audigy, make sure digital output only is selected, and the sample rate is set to 48 or lower.

I wouldn't say that's normal, no! Do you have another device you can test the speakers with, such as a portable cd player, to rule out any soundcard/software problems? Send me an email if you continue to have trouble.

If you're having trouble with a refurbished unit, or any of our products, please send me an email directly, and I'll make sure you're taken care of. The refurbs do have a 90 day warranty. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I've only had 2 complaints thus far on the refurbs, and we will take care of any problems within 90 days! In my opinion, it's a great buy. Please send me an email with any problems. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Did you keep getting replacements through them? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

drew, I'm very sorry to hear about your troubles. Where did you get the speakers, and did you get your replacements through us directly? If so, please send me your RA information, so I can see what the problem was with your returns. Thanks, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Please contact our returns department at 800-554-7724 option 8 to get this resolved. It's possible something happened during shipping... ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Send me an email with your RA #, and I'll check for you. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Please contact our returns dept at 800-554-7724 option 5. We have a 30-day return policy for refunds. Thanks! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Let's take the personal issues to the private messages, please. I apologize if I've appeared to have given you "the runaround" on any problems you are having with your ProMedias, BigBusa. That certainly wasn't my intent, and I think everyone who has delt with me directly can agree. Oh, wait, you've never had any ProMedias. My mistake. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I have a wiring diagram I can email to you, or you can purchase a CP-1 by calling customer service at 888-554-5665. Email me if you would like the diagram. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Did you have the control pod in headphone mode (red LED)? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com