Amy

If that doesn't help, then the problem could be in your subwoofer. Let me know! --Amy

If you move the rear satellites to the front, does the hiss follow them? If not, it's likely a problem with the subwoofer. Contact me directly about return options. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Trust me, that question was *purely* hypothetical. This post is too much fun to delete! --Amy

I'd be curious to hear everyone's reaction if I were to actually delete this monster... --Amy

Please clarify... Do you mean that when you switch the plugs in the soundcard, the hiss comes from the same speakers as before you switched them?

Unfortunately, I'm not familiar with that card. Sounds like you'll need to contact someone at Sony to get the specs and settings of that particular card. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Our Canadian repair center: Micron/Thorne Electronics-- contact George Thorne 905 828-1662 Thorne Electronics 2180 Dunwin Drive Unit 6 Mississagua, ON Canada L5L-5M8 ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Have you been using the diagram posted at the top of the bulletin board, or the one included with the packaging? Use the one on this bulletin board for the Promedias... ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Switch the green and purple plug in the soundcard...does the hiss now come from the front speakers? Do you have a headset you can plug into the rear channel of the soundcard to listen for hiss? Make sure you have all your volume controls that you're not listening to muted (esp Mic and CD Audio). ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Yes, it's one of the perks of working for a speaker company

One thing I will share with everybody: no, I'm not blue!! What else can I share briefly...I came to Klipsch last summer with a lot of computer experience, and have learned buckets about the speaker business since. And yes, I love sound systems!! --The Blue One

A guess for someone in Texas...$18-$25 for ground, which is usually a 3-day delivery. I'll mention the wording of our home page link to marketing and the webmaster, thanks... --Amy

Send me an email. Because you're new, I hope the others will take it easy on you...this topic has been covered to death on the boards! Be nice, everybody! Amy promediatech@klipsch.com

I don't think we're planning to hold back on shipping to our Canadian distributers. Contact me when the 4.1s are released, and I'll let you know for sure then what the status is. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

The V2-400s are no longer available on our website. When the 4.1s are released, shipping varies depending on where you live and how soon you want them. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Contact Throne Electronics... 2180 Dunwin Drive Unit 6 Mississagua, ON Canada L5L-5M8 905 828-1662

Please contact me. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

Yes, some of those screws are on ridiculously tight. However, you do NOT need to remove the stand to get the CP-1 on, it just makes it a little easier. Just push the pod back as far as you can against the stand and slide it forward. It can be done, trust me. I've done it several times! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

From what I understand, the CP-1 will be a web purchase only product. --Amy

We have brown boxes for online customers and online retailers. Most retail stores prefer the "shelf-friendly" fancier boxes. Obviously, the plain ones are more economical--that's all. If we happen to run out of the brown, you'll get the white. --Amy

This is some thread! I'll do my best to wrap it up... kqew: It is possible that the store you're going through for your replacements is giving you preamps from the same batch. Although we haven't positively narrowed the problem down to a specific batch, it's certainly possible. Contact me by email and we'll work something out where I can send you one from our warehouse and see if that will take care of it. And please discontinue the rude language--it won't be tolerated on this board. Movie Freak: Are you going through one store in Canada for your replacements as well? We could try the same solution for you. It's really best to go through Klipsch directly for any warranty purposes as opposed to retailers. This way, we can keep a history of the problems you've had, test the parts returned to find out the cause and note the specific batch numbers, and work out solutions for special cases/circumstances. If we don't have documentation on problems, it hard to work out a plausible solution. I hope this helps. If anyone has questions or comments for me on this issue, feel free to email me directly. And as always, contact me about any warranty issues. There's almost always a solution to these issues that will please everyone involved ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

The CP-1 does not have a power button; it has a speaker disengage button (a "mute" or headphone only button). The only way to power the V2-400 completely down is to unplug them, or turn off any surge protector they might be plugged into. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

There is an option for v2-400 in Model Number (not a 2.1 option, however...I'll get with the webmaster on that...) If you ordered from us, you should have gotten an email confirmation with an order number. If you no longer have it, send me an email with your full name and city, and I can look it up for you. If you got them through Compaq, just put "Compaq." ------------------ Amy ProMedia Tech Support promediatech@klipsch.com 888-554-5665

The model is v.2-400, there is no serial number. Just put your order number, or the name of the place of purchase in that field. Thanks! Amy