greenkite71

Since Jamo is a Klipsch company, and the i300 dock and remote look very similar, is it possible that the Jamo dock is compatible with the iFi? If it is, why not send us the Jamo dock as a replacement (instead of making us wait 3 months)? I don't really care if the look matches, I just want one that works. I am willing to bet that it is compatible.

Three in a row. That number is NOT made up. All of yours are. We have no idea what the true gross numbers are. Your post is pure speculation. I agree, however, that three in a row does not necessarily indicate a design issue. It could be a faulty part from a supplier, a temporary issue on the assembly line, or the like. Nor does it really matter. Klipsch needs to address the issue in spectacular fashion, or lose customers. That's the way business works. I once bought a Panasonic printer which would distort at least one line of text on every page. I brought it in for repair and Panasonic said there was nothing wrong with it. Even though I had output samples to prove it. They refused to address the issue. That was 20 years ago. I have not bought a single Panasonic product (to my knowledge, but perhaps some other products had internal parts that were made by Panasonic) since then, and I never will. Are you listening, Klipsch?

I've not mistreated my iFi. This unit is less than 2 months old. I am very gentle with it, especially so, since the other two failed (I kept hoping the next would be better, since the sound is so magnificent). One day, I docked my iPod, and the horrid thing that has happened two times before happened again -- weird noise, volume cutting in and out, and then the iFi is pinned at maximum. It is NOT my iPod, this is the 2nd 5th generation iPod I have used, and both have worked flawlessly in my Belkin car dock. Please, Jay, tell me how plugging in an iPod could be user error? It is irrational. And three times in a row? It could be a number of things, but it is not "user error". Design flaws happen. Klipsch won't admit it, because corporations don't do that. If there ever is legal action (and given the narrow user base, there never will be), it would make their case very weak. But a company with the future in mind would do everything they could to address the issue, because if customers have a good support experience, they keep coming back. Unless Klipsch steps up to the plate, I won't ever buy another Klipsch product again (and I was pondering buying a home theater system). I have a Grundig shortwave radio that I love. I had a problem with a loose antenna coupling, and I mailed it out to California to be fixed. It was out of warranty, but it was back in my hands the next week, fixed, with NO CHARGE and a handwritten note from the technician who fixed the issue. Grundig won my loyalty for a lifetime. That's smart business. What is Klipsch doing wrong? They know what the problem is. We know they know, because brilliant engineers are needed to produce such amazing speakers. They have enough defective units to know EXACTLY what the issue is. There has been no recall. Three month wait? Please. Find another supplier, Klipsch. And even if we wait those 3 months, we have not been given any indication that the replacement docks will be any better. I keep hoping that Klipsch steps up, but my hope is fading, because I know support personnel read these forums daily, and the silence over the last few weeks has been deafening. If I ever do manage to get a replacement dock, I know one thing: I will NEVER plug my iPod into the dock port. I'll use the AUX line-in instead -- I'm guessing it will last a lot longer.

User fault? Putting the iPod in the dock and using the system equates to user fault? Get real... I'm on my third iFi (from two different Costcos), and the dock just failed on this one too (an hour before the Superbowl, so I couldn't watch the game). There should be nothing a user can do to damage the unit with normal use, yet these docks keep failing. I'd love to keep mine, because the speakers sound magnificent, but the dock is just a flawed design. And by the way, if you will claim next that it is my iPod, I'm on my second 5th generation video iPod (dropped first one), and the same thing happened with dock #2. One day, I put my iPod in, horrible noise, then the volume went to maximum, and stayed there. Also, I have a Belkin dock for my car, and it has performed well throughout this whole period. It is not my iPod, it is NOT user fault -- it is a design flaw (or more than one). With dock #3, the failure is even more severe. Even the AUX IN audio doesn't work, but if I turn off the system using the power switch on the subwoofer, I get about a 1/4 second of full volume sound... then nothing. I'm about ready to call my Klipsch foray a failure and move on, but I am hoping that Klipsch will do SOMETHING. I don't want to send my whole system in: I just want a dock that will work right and keep working for 5 years, at least. I hear there is a long waiting list for replacement docks, but I have to ask the same question as the original poster... Will the replacement be any better than the original? Can a Klipsch engineer give a definitive answer? If yes, I might be willing to give it a go, but it needs to be shipped this week, not in 3 weeks. Klipsch: it is time for some real answers. I bought all 3 from Costco, and you are about to eat the 3rd (I hear Costco sends them back to you).

Same exact problem. And it started just recently. I am afraid to plug the iPod in now. It seems to have coincided with the recent iPod software update, but that looks like just a coincidence now. Looks like I am bringing it back to Costco. Pity -- when it works, it sounds great.