Roboto

Seems Klipsch is no longer bothering with the 4.1s, judging by the lack of answers they are able to come up with. And also they do not really check the forums that often now. Getting answers from them is becoming difficult. I am getting different answers from different people regarding the support of this product. Still hoping for someone at Klipsch to enlighten me. The most we can do at the moment is to find the circuit diagram and get some technician to repair it outside.

Hi Amy, Nice to hear from you again. I have tried emailing promedia@klipsch.com. However as you can see from the above message with the attached email. They told me that they were not able to help. But Mr Bonner has indicated that you are still available to support it. Is it possible for me to personnally request parts to be shipped to Singapore? Tat Chuan has indicated that they would be willing to help me repair as long as parts are available. Thanks

Hello again, Any news on the situation in Singapore? Or are you stopping Non-US support for this product? Please advise. Thanks.

Hello Mr Bonner, Thanks for your reply. But could you direct me to the proper agent in Singapore for repairs. So far both of them do not want to take responsibility. Tat chuan says they cannot order the parts, Leapfrog says they do not support the old ProMedias. Thanks again.

Hmm surprised to hear this. I have confirmed that the sub is the problem, the sub is too hot to touch and have changed sats with still the problem at that channel. The problem is that I am living in Singapore, so I can't send it direct to you. I bought the Promedia's from Tat Chuan Audio, they told me that they no longer support the set as they cannot order the parts from you. The distibution of the PC line of speakers has been awarded to Leapfrog. I contacted Leapfrog and they told me that they do not support the old Promedia line. This is part of the email that your customer service replied me. "Hello, Thank you for your inquiry. Unfortunately the 4.1 system has been discontinued so we no longer have parts to repair these units. I apologize for any inconvenience this may cause you. Thank you for your time and understanding on this matter. When replying to this email, please include the original message and all replies. Thank you, Scott Zielinski ProMedia Customer Service Klipsch Audio Technologies 1-888-554-5665 ext 8516 scott.zielinski@klipsch.com A LEGEND IN SOUND From: Sheldon Combs Sent: Monday, April 25, 2005 1:32 PM To: promedia Subject: RE: Repair of Promedia 4.1 No. Discontinued model. No parts." Can you help? Also if you are able to send the parts to Singapore, can you send extra for when my Sub spoils again? Thanks. Sze

Had my 4.1's for about 3+ years now. This is the 3rd time this has happened. Tried sending it back for repair but my old local agent says they don't represent the Pro-media line anymore. The new agent says they only repair the new GMX series. So I'm stuck. Had messaged Klipsch and they tell me they no longer support the line so too bad. This really sucks from a company that is supposed to have good quality products and service. Feel rather cheated. How can they stopped supporting a product less then 5 years old? If this is the case, I would not buy any Klipsch items any more. Unfortunately before I knew this, I bought the Ultras 2.0 as a temporary replacement. Really regretted that. Does anyone know of where I can get the circuit diagrams so I can get someone else to try to repair it. Thanks.

---------------- On 3/21/2004 1:45:35 PM InnovaZero wrote: But its better on the amp to keep it in idle mode, then constant on/off. ---------------- The guys at my service center where my Amp is suggested that I power off the set instead of keeping it idle. His logic is that even though it is in idle mode, there is current going into the amp and the heat inside would build up over time and not be able to escape. Causing heat damage to the components. Not sure if it is true, but I tried it and it was OK for a couple of months. Then a few days after I forgot to power off and now my amp is in the shop,

---------------- It's extremely annoying that aompanies these days include such a short warranty on their products. Essentially this says you're buying an unreliable piece of crap. But I digress. Has anyone else seen this problem? Any suggestions? Thanks in advance. ---------------- My unrealiable piece of crap is at this moment at the service center. The last time it was there was December last year. You are lucky they give a 90 day warranty after the repair. I only have a 30 day warranty. But the guys at the center said that if it was the same parts as last time, they would repair it for free. Until they get a proper solution to the busted amp problem, I would suggest saving the money and getting another set of speakers.

---------------- On 3/8/2004 8:38:38 AM jackson_ngo wrote: The ONLY promedia Tat Chuan have now is the GMX2.1. Don't ever think of getting a 4.1. The 4.1 can no longer be found, it had be discontinued and extinct from stores. The 5.1THX was here long ago, but had also been discontinued. My friend bought it since last year. The 230V Ultra is not even out yet, how can it reach sg? What do u mean by overheating problems in the amp? The amp is bound to be warm during operation, there's nothing wrong with it. ---------------- If there is nothing wrong with the amp, why are you trying to put heatsinks on it?

The local agent for Klipsch is Tat Chuan Audio at Adelphi, opposite Funan Center. But I would discourage you from getting the 4.1's. Have a bad experience with them. Overheating problems in the amp. I do not know if the 5.1's or the Ultras are in yet. They might be better choices if the heat problem has been solved. Think the 4.1's were discontinued here. Fact, Klipsch has the best sounding PC speakers I've heard, but they got to be working first. Will be going down to the service center. Will find out for you what they have.

My amp died again. Same problem of crackling from my front left speakers. Thing is I just got them back from service. Paid S$95 for it. That was on 13.12.03. And the warranty for that repair was only a month. Just last night, I heard the front left speaker squeak. That was even though the computer connected to it was off, the Control pod switch was off and because I had passed the speakers to my wife to use, she only turns the volume up less then a quarter way up. Very disappointed with Klipsch. If this is the quality of their products, they have lost another customer. Also for people who are going to flame me, just wait till your amp bust before you say anything. To Amy of tech support, thanks for your previous help. i.e. when I first bought the 4.1s. Had really wanted to believe in your company. I don't believe it's your fault but your engineering department needs to look into their work. Now I need to go on my hopeless task of finding a set of PC speakers that sound so good.

Thanks Seafarer, will try that once my amp temp goes above 40 degrees. Wonder anyone has tried installing heatsinks to the back plate?

Just got the amp back. Paid S$95 for the repairs. Tech told me that some of the resistors got fried. Recommended that I switch off either the back switch or the mains, when not in use. He said that the temp in the box would get higher and higher if you leave it on even if there is no signal to it. Just to be safe I attached a temperature probe to monitor it. Running temperature so far is about 35 degrees Celcius. Hope it last for more then 2 years this time.

Hmm come to think of it, the amp they gave back to me was probably refurbished too.

When I bought my 4.1's about 2 and half years ago, the amp got busted within a couple of months. I brought it in for repairs and they gave in a new one instead. Most probably the refurbished ones are those that they have repaired.

I talking about my amp heating up till it does not work properly. When I just bought the 4.1s, I had to send it in for and exchange less than a month after I used it because it overheated. Now after 2 and a half years the same problems appeared again. So in the shop at this very moment. When I was there saw a few other promedias, so just wanted to know how many people we experiencing the same problems. I would expect my sub to work for longer than a couple of years. No need to get nasty about it. Someone really protective about Klipsch. For someone who likes Klipsch so much, I don't see any Klipsch components in his Home Theater setup.

Trying to find out how many people have heat problems with their Amps. Thinking of either repairing my 4.1 or getting the new 5.1 Ultras. Or maybe will get the Creative Gigaworks if the heat problems still occur with the Promedias.

Is any recommended volume to set for the 4.1s? My amp is in the shop again after 2 years of use. Seems it knows when the warranty gives. I usually set it to about a quater. Still it gave. Do I need to switch it off? I usuallu just leave it on. Anyone has any recommendations.

Unfortunately, we do not have a return policy here in Singapore.

Have just called my service center regarding my sub and they said that there was some parts of the amp that needed to be changed. Now, the question is, I bought this set just 6 weeks back. Shouldn't they just replace me a new one? And if they were just going to replace some parts in there, wouldn't the same problem come back? I don't really feel happy that something I bought just 6 weeks back needs repair. And after getting it back, maybe I am a bit picky but, I would feel like I am getting back some secondhand good or factory reject. Amy, any idea what are the components that need to be changed and would it really be as good as new?

Yep after letting them idle for about an hour, I tried to play some mp3s and there distortion was still there. The back plate was still very hot. I let it idle till this morning, but still the back was really hot. Not like last time. Anyway have brought them to my local service center. They said that it would take about 2 weeks!!! Darn, no music, no games, no TV, no DVD. Life sucks without Klipsch And to think I just bought D2:LOD and Emperor:Bat for Dune. Not gonna install it till my sub comes home. Think I gonna buy a book.

Sighted HOT 4.1 sub in Singapore. Was playing at about 1/2 volume on the Klipsch and 75% volume on my PC, about half an hour later, really bad distortion. Back plate hot like hell. Called my local agent and they said that they know about the problem and would fix it. Seems that the heat problem is not confined to a small percentage of subs from a particular batch. Guess I got lucky. Going to buy some lottery tickets and hope I my luck holds. Questions for Amy. 1. How they gonna "FIX" it? They told me just to bring the sub. They gonna open it and change some components inside? 2. Would mounting heatsinks to the back of the sub help? Would that void the warrenty.

Don't think the brackets will work. Am now usingthe AVF Surround Sound Wall Mounts 100. Have to mount them horizontally though. Uses Strong double side tape to attach the speakers. Been using them for about 2 weeks so far no problems. www.avf.co.uk

Is your sub getting VERY VERY hot? If it is, maybe you got one of the defective ones. Am using a Live 5.1 DE and have the Klipsch at about 50% and Winamp at around 85%, Surround mixer at 80%, Wave at 80%. Sounds loud enough for me. Does not really shake anything but you can already feel the bass. But like Amy said, loudness is really subjective. Old man like me may not be able to stand the loudness u need. Also u need to take into account your room size and acoustics.

Just for anyone interested. 4.1 have landed in Singapore. 230V Selling for S$680. Too late to set it up today. 3 a.m. Will do it tomorrow. Anyway thanks Amy for helping me make up my mind in your email.