I am a longtime Klipsch Owner and Supporter. I recently moved and had to give up on my Klipsch wired surround system and decided to go with the Klipsch RSB-11 that I ordered on 11/23 and it was shipped on 11/25. I also ordered an RW-1 wireless speaker. I got an e-mail last night showing that if you purchase an RW-1 between 12-1 to 12-15 that you can get one Free with the purchase. So Buy One-Get One. I contacted Kibo at the Toll Free Number and was told that my order didn't qualify for the BOGO Free deal. I told Kibo that if I had made my purchase at a Klipsch Authorized Retailer such as Best Buy that I would have 30 Days to return my purchase for a Full Refund or that I could expect to get the newer offer of BOGO Free. The person from Kibo was very unsympathetic and cold as in Bah Humbug. Klipsch on their web site states that: If you are not completely satisfied with a product, return it for a full refund. Return it with an RMA , which you can generate from the "My Account" section, within 30 days of the shipping date on your packing list. Klipsch on their website states in many places that they want their Customers to be Happy with their purchases. I am not happy with the way I am being treated by Kibo and I expected Better from Klipsch. If I had known that this is the way my purchase would be treated, I would have gone to Best Buy so that I could return my purchase if a Sale that is currently ongoing wouldn't be Honored. I ordered the RSB-11 and RW-1 only 12 days ago, I am not anywhere near the 30 Day Guarantee point. I need some HELP from Klipsch on this issue...Is anyone listening???