Hello to everyone. I have been reading this thread with a lot of interest. Thought I'd share my experience. I purchased a Cinema 1200 in the fall of 2021 and have been experiencing many if not all of the issues cited here. Buggy app, mismatches between setting in app and settings on sound bar. My main problem though is the soundbar will intermittently freeze up when I turn the equipment on. No buttons on remote or soundbar will fix it. All I have is a cable box connected to a Samsung TV via HDMI. HDMI eARC from TV to HDMI eARC on soundbar. When the glitch happens, the soundbar will only produce a low volume, high frequency, static-like sound which comes and goes. Only solution is to unplug/replug AC power. Sometimes I will have to repeat this 2 or 3 times to get the soundbar to work. The process is: unplug the sound bar for 10 seconds, the TV audio will come on through the TV speakers. Plug soundbar back in. TV audio speakers cut out. Soundbar audio comes on briefly, then cuts out again while wifi connects. Once "wifi connected" message is done, the audio may or may not come back. If it comes back, then I'm good to go. If it doesn't, I repeat the process.
A related bug is occasionally when I turn on the TV, the soundbar will switch to its digital input so there is no sound. In that case, I switch it back to "TV" with the remote and then sound. Go figure.
Very frustrating. I've been working with Klipsch support and have an open ticket (opened Jan 30th). I was getting good support to try different fixes up until three weeks ago. Now nothing for 3 weeks, crickets. No response, no update. Last message was they were going to have to refer the problem to their tech team since it was "a bit of an odd one".
Oh yeah, I went through the firmware update process. What a fiasco. Two USB drives and 3 hours later I had the bar updated to:
MCU v99 > WIFI 1.0.151.0 > DSP 4.9 > SUR T 82 > SUR R 82 > SUR L 82 > SUB T 03 > SUB R 06 > HDMI 43
Problem is still there. My current work around is to get an extension cord so I can plug the sound bar into an outlet near my sofa so I can cycle the AC power quickly and easily (maybe I should hook it up to the Clapper! lol)
What I've tried so far:
new HDMI cable
changed plug from outlet strip to wall outlet
factory reset
changed wifi from 2.4Ghz to 5Ghz
firmware update
all combinations of eARC, HDMI, Dolby Atmos, digital output formats on Samsung TV
all possible digital output formats on Comcast cable box
If I don't hear from Klipsch support soon, I'm going to contact Crutchfield about a refund/return. I'll post what happens.