corners Posted April 19, 2009 Share Posted April 19, 2009 Hello. I recently bought a set of Klipsch Quintet III speakers. I am mounting them to the wall using the supplied stand. One of the speakers will not stay in place. It slowly falls down until it touches the wall. I've tried tightening the 3 allen screws in the back to try to increase the friction of the ball joint, as well as taking the whole joint apart and cleaning off any derbis or oils, but still one of the speakers still falls. So, before I return the entire speaker set, I was wondering if there is an easy fix for this. I'd hate to go around throwing adhesives into a brand new set of speakers. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
liebherr954 Posted April 19, 2009 Share Posted April 19, 2009 Hello and welcome to the Klipsch forums! This seems to be a common problem with the Quintet's, check out the architectural section there are a few ideas on how to resolve this problem. Quote Link to comment Share on other sites More sharing options...
corners Posted April 19, 2009 Author Share Posted April 19, 2009 Thanks for the tip. I checked out the arch section, and couldn't find anything about how to repair the factory speaker stand. There were a few suggestions (I think one was by you) of different mounts or even building shelves, but I'm not interested in that at all. I just want the speakers mounted as designed. On of the big selling points of these speakers is that they already have the wall mounting hardware with them. If I have to go out and buy something else, that just defeats the purpose of having the mounts included in the kit. Oh well. I'm going to call Klipsch tomorrow and see what they say. If not, I'll just return the set for another. It's a shame, really. The speakers sound great and to have to return the set just because of the mount, well, you think Klipsch would have figured that out. I guess I could just keep exchanging the set until I found a set that actually worked, but what are the odds of getting a set where all the mounts will hold the speakers and for how long will they last before the mount wears out? Quote Link to comment Share on other sites More sharing options...
corners Posted April 20, 2009 Author Share Posted April 20, 2009 I contacted Klipsch customer service and this is the response I got... I have heard of this issue a few times. There are a couple of things you can do to alleviate this problem. One option would be to "score" the ball mount using a fine sand paper. That would help to create friction inside the mount for a solid hold. The other option would be to place a small rubber “foot” on the inside of the ball mount. Again that would increase the friction and tension within the mount. If you have any other questions feel free to ask and have a great week! This response has me worried a bit. These are brand new speakers. Why are modifications required on something brand new in order to function properly? Also, I wonder how these are going to hold up in the future after the rubber inside the mount hardens with age. I'm really thinking about returning the set for something with a little more quality behind them. Can anyone out there talk me out of this? Anyone have similar issues and where you able to fix them in the long term? Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted April 20, 2009 Moderators Share Posted April 20, 2009 I'm sure those are just suggestions for you if you want to avoid the hassle of exchanging. From my experience, these hold up very well over time. If you want to exchange it, please call us at 800-554-7724 to request details. Thank you! Quote Link to comment Share on other sites More sharing options...
bsenright Posted July 12, 2009 Share Posted July 12, 2009 I had the same problem. All 4 actually sag when mounted on wall even with screws tight. So i took them off and inserted a thin piece of rubber between the metal ball and the rubber socket. Now they work correctly. Gotta wonder how Klipsch let this one through QA. Quote Link to comment Share on other sites More sharing options...
who me Posted January 8, 2012 Share Posted January 8, 2012 I had the quintets installed yesterday and had the same issue with just one speaker....i used the allen wrench and tightened all three bolts as firm as I could and it would still slowly sag all the way down. I took the suggestion above, removed it and used sand paper to score the metal ball and it worked! Problem solved. There must have been some oil or something on the ball. Just a heads up if anyone else is having the same problem. An easy 5 minute fix....no need to return the speakers over such a small issue. Hope this helps others. Quote Link to comment Share on other sites More sharing options...
jreancsu Posted November 27, 2018 Share Posted November 27, 2018 I'm going to give the sandpaper trick a shot when I get home. I bought the speakers used on Ebay, and the hex bolts are a bit stripped. I can get them fairly tight, but it seems you have to really tighten the heck out of them to get them to stay up. Is there any way I could order replacement hex bolts? I can try and find aftermarket replacements, but original would be best. Also, mine already had rubber sockets that fit up against the metal ball. Could I order replacements for those also? These speakers sound so amazing, I just can't get them to face any direction other than the floor. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.