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RF-82II quality control problem?


tube fanatic

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I recently bought a pair of RF-82IIs from an authorized dealer. Right out of the box one had minimal bass output (yes, the straps were connected!)- it almost sounded as if one woofer was wired out of phase with the other. The dealer replaced it, and all was well for a couple of weeks, when the tweeter in the other original speaker suddenly dropped out, producing very low output relative to the "good" one! Just wondering if anyone else has experienced issues with the new Reference series speakers. I don't believe in having to repair new speakers which are defective. I'm returning both, even if there's a restocking fee, as I've lost faith in the speakers which are not made in Hope!!!

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I'm sorry to hear about the trouble. This is definitely not the norm! Have you attempted to contact our customer service about the issue? We'll be happy to do what we can to correct the situation. 800-Klipsch

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