Vatican3 Posted September 22, 2001 Share Posted September 22, 2001 Dear Amy, As you can see from the e-mail history below i've had to return defective 4.1's before. Fast forward to today, i am again experiencing the very same problem with the replacement speakers that i got on June from Kromer Radio. I can't describe in words the rage i am feeling right now. After seeing one of my friends, Haig Atikian, get himself a pair of 4.1's and also go through the very same thing i did and even more (3 returns before he got a good pair), I am reluctant to trust Klipsch with the products that they sell. I am only a student. The large sum of money that i spent on the 4.1's were hard earned and very hard to come by. To see myself buying or receiving a defective product again could possibly make me go mad. Amy, all i want is a good set of working speakers. I'm afraid to say that you have lost my trust in your 4.1 line of promedias. I think that it would be fair to say that I deserve a better set of speakers rather than me having to go through the agony of having another busted 4.1 set. frustrated, Miguel Antonio >From: Amy Platt <amy.platt@klipsch.com> >To: 'Miguel Antonio' <hotmig3@hotmail.com> >Subject: RE: HOT sub and distorted sound from brand new Promedia 4.1 >Date: Thu, 28 Jun 2001 13:27:50 -0500 > >Yes, I actually stated you could go through the place of purchase >below...that's fine. > >This problem affected a very small number of units...there are no "batch" >numbers, but you'll likely get one that's just fine. You might ask if >Kromer would be willing to hook one up and test it for you? Some stores >might.. > > > >-----Original Message----- >From: Miguel Antonio >Sent: Thursday, June 28, 2001 1:20 PM >To: amy.platt@klipsch.com >Subject: RE: HOT sub and distorted sound from brand new Promedia 4.1 > > > >Dear Amy, > > Thanks for the quick reply as i am extremely frustrated with this set of > >4.1's. Can i return this unit to Kromer Radio since i bought it there? And >when they give me a replacement, how would I identify the set, just in case >in belongs to the defective line that was manufactured? > >thanks, >Miguel Antonio > > > > > > > >From: Amy Platt <amy.platt@klipsch.com> > >To: 'Miguel Antonio' <hotmig3@hotmail.com> > >Subject: RE: HOT sub and distorted sound from brand new Promedia 4.1 > >Date: Thu, 28 Jun 2001 13:04:21 -0500 > > > >It sounds as though you have received a defective unit. Because you are in > >Canada, you'll need to either go through the place of purchase, or our > >Canadian repair center, Micron for any part repair/replacements. The > >retail > >name is Thorne Electronics-- contact George Thorne at 905 828-1662. The > >address is > > > >Thorne Electronics > >2180 Dunwin Drive Unit 6 > >Mississagua, ON Canada L5L-5M8 > >Micron@microncanada.com > > > >You can review our findings explained by our engineers below, and I'm very > >sorry for the inconvenience: > > > > "Klipsch has identified a manufacturing defect in a small percent of > >ProMedia 4.1 systems, in which the power amplifier develops a short circuit > >in a transistor mount. This defect leads to possible failure of that > >transistor, followed by a rise in amplifier panel temperature. The defect > >is > >traced to the heat sink on which ten of these transistors are mounted. A > >small percentage of the heat sinks were found to have a burr on one of the > >punched holes where the transistors mount. This burr, if it reaches a > >particular size shorts out the transistor (collector to ground), causing it > >to overload. This microscopic burr is caused by a flaw in the punch tool; > >and a small percent of the produced parts over this limited production time > >frame have the problem." > > > >Thank you, > >Amy Platt > >ProMedia Tech Support > >amy.platt@klipsch.com > > > > > >-----Original Message----- > >From: Miguel Antonio > >Sent: Thursday, June 28, 2001 10:45 AM > >To: promediatech@klipsch.com > >Subject: HOT sub and distorted sound from brand new Promedia 4.1 > > > > > >Dear promediatech, > > > > I recently (June 28, 2001) purchased a Promedia 4.1 set from Kromer > >Radio here in Toronto Canada. I tested the system on my computer and after > >listening to it at about half its maximum volume for approximately two > >hours, I noticed that the subwoofer got extremely hot (i can't even touch > >it) and the sound coming out from the speakers deteriorated considerably > >(distortion and pops). > > > > I've read topics in your forum about problems with the heatsinks on > >your subwoofers and I think I purchased a defective unit. > > > >sincerely, > >Miguel Antonio Quote Link to comment Share on other sites More sharing options...
DarkHelmet82 Posted September 22, 2001 Share Posted September 22, 2001 I am currently waiting for my 2nd set of 4.1's. (The first ones were defective.) But i have noticed that people in Canada are having the majority of the problems. I wonder why that could be. well it was just an observation eh Quote Link to comment Share on other sites More sharing options...
Vatican3 Posted September 22, 2001 Author Share Posted September 22, 2001 that friend of mine returned THREE sets, i am currently returning my third set too. if i can get a refund, i will i honestly don't want any of these 4.1's in my house anymore Quote Link to comment Share on other sites More sharing options...
Btrigg Posted September 22, 2001 Share Posted September 22, 2001 Well, you have every right to hate klipsch right now, but to put it in perspective, they are just pc speakers. There is no reason to go mad for from not getting a working set. I'd recommend finding an old pair of v.2-400s, or upgrading to 5.1s if you ever get a refund. But from what it sounds like, you will never buy anything from Klipsch again. It's a little weird that the 4.1s actually are worse than the v.2-400 when you figure the defective # of each system. Quote Link to comment Share on other sites More sharing options...
Vatican3 Posted September 23, 2001 Author Share Posted September 23, 2001 they said and i quote "Klipsch has identified a manufacturing defect in a small percent of ProMedia 4.1 systems..." i find this statement hard to believe since 5 sets of 4.1's have already been returned between me and my friend. its such a hassle for me to return these things since the place where i bought it is 90 minutes away from my house, plus i have to lug around that box everytime i go Quote Link to comment Share on other sites More sharing options...
DarkHelmet82 Posted September 23, 2001 Share Posted September 23, 2001 I know how you feel, to be honest i dont understand why they dont make sure the speakers work before they ship them out. Quote Link to comment Share on other sites More sharing options...
splinter Posted September 23, 2001 Share Posted September 23, 2001 "Well, you have every right to hate klipsch right now, but to put it in perspective, they are just pc speakers. There is no reason to go mad for from not getting a working set" what the? you cannot go mad for getting crappy sets of PC speakers?!!!! home audio speakers u can? where u heading man?. Vatican. since u cant return them. I recommand when your new set arrives (for the xx time). do not unpack it. go on ebay or something, and sell it to someone else, include the reciept so they can return for warranty. they might have better luck. and get yurself another brand of speakers. thank god my set is still pumping ------------------ BA735 USB Promedia 4.1 SBLive 1024 Digital Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted September 24, 2001 Moderators Share Posted September 24, 2001 Miguel, I'm sorry for the problem you are experiencing. I'll give your information to our Canadian Dealer rep, who can get with Kromer to see if they can figure out what the problem is. I'll let you know when I hear back, or someone will contact you. Thank you, Amy ------------------ Amy ProMedia Tech Support promediatech@klipsch.com Quote Link to comment Share on other sites More sharing options...
Magnus Posted October 8, 2001 Share Posted October 8, 2001 It is interesting to see that Klipsch continues to have the same problem with the 4.1's after all these months. I have already returned 3 stes, for this very same problem back in April and May! I am about to return my 4th set for the same problem! I will give this set a chance after which I will more than likely seek a refund, if that is possible! I have been given an RA # and told it will be about 2 weeks for turn around! The clock will be running as of tomorrow! I WOULD NOT recommend these speakers to anyone! I'am going to E-Mail Maximum PC watchdog and tell them to Demote the award given to the Speakers in a review! Should be rated at 1.5 out of 10! Klipsch can do better than this! Quote Link to comment Share on other sites More sharing options...
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