NIN_Fragile Posted February 12, 2001 Share Posted February 12, 2001 It all started happening about 2 weeks ago when I was doing the THX test on the Fight Club DVD. It was doing the test for each speaker, and when it got to the LFE test, nothing happened. I checked the KSW-12 to make sure it was connected properly on turned on. It was. The green light was on, and the cable connections were the same as they had been since the end of December when I'd bought it. I was confused, so I turned it off and then on again. Everything seemed to work fine. (BTW, I take EXTREME care of all my home theater stuff, only touching speakers and such to dust them off or to change connections). Anyway, over the next few days, the KSW 12 would randomly work and then NOT work. The green light would be on and connections would be fine, but no bass would come out. I decided to put a little pressure on the on/off switch toward the "on" direction. When I did, and held it there, the subwoofer began playing again. When I let go, the switch would still be in the on posistion, and the light would still be lit, but no sound was emmitting. I moved the switch, and it was very loose. I could even push the switch IN. I know it's very screwed up because the phase switch below it is very tight and has no problems at all. Now I'm having difficulty even getting the KSW-12 to work. I have to mess with the switch for 5 minutes at times to even get it in a posistion where it will play. What should I do? If it has to go in for repair how long will it take? Thanks for any suggestions you may have. Quote Link to comment Share on other sites More sharing options...
Dman155 Posted February 12, 2001 Share Posted February 12, 2001 What about the auto setting? does it work? Where'd you buy the sub? If you bought it at a dealer, (which I'm guessing you didn't) you should be able to take it back and exchange it for a new one. Otherwise, contact klipsch. They'll probably have you send in your amp panel, and when they get it, they'll send you a new one. Quote Link to comment Share on other sites More sharing options...
NIN_Fragile Posted February 12, 2001 Author Share Posted February 12, 2001 The auto setting is just as bad as the "on" setting. Sometimes it works, sometimes it doesn't. I bought it from www.brandnamez.com Quote Link to comment Share on other sites More sharing options...
erikm121 Posted February 13, 2001 Share Posted February 13, 2001 I had a different sort of problem My KSW-12 blew three fuses before I sent my amp board in to get repaired. Klipsch was pretty fast about it, roughly two weeks. But from reading on this board, I think their quality department( Hey you guys have one, right?!) needs a little re-tuning. I'm hesitant to play my sub too hard now. I guess I'm gun shy. I'll break it in slow and hope the problem was fixed. Quote Link to comment Share on other sites More sharing options...
Dman155 Posted February 13, 2001 Share Posted February 13, 2001 FYI, when you buy Klipsch stuff online, know that you're getting B-stock. I'm sure they have an excellent quality department, but, not every unit off the assembly line is the same. They probably test random units, and production runs with good results go to dealers like hifbuys, and the rest go to other distributers, and the internet. Erik, where'd you buy yours? Quote Link to comment Share on other sites More sharing options...
erikm121 Posted February 14, 2001 Share Posted February 14, 2001 I bought mine at J and R. I read nothing but good things about them. I have heard something about "b" stock, but from what I read J and R "was" a certified distributer. Quote Link to comment Share on other sites More sharing options...
NIN_Fragile Posted February 14, 2001 Author Share Posted February 14, 2001 Well I called Klipsch today and they said they would said me a new amp for the subwoofer. All I have to do is unscrew it, stick it in the mail, and as soon as they get it, they will send me a new one. Sounds good to me Quote Link to comment Share on other sites More sharing options...
NIN_Fragile Posted April 1, 2001 Author Share Posted April 1, 2001 Ahh update to this story... I sent in the amp a while back, and they sent me a new one about 1 1/2 weeks later. Put it in, seems to work fine. But the next day, it won't turn on. No power indication either. I eventually discover the fuse blew... weird. So I bought some new ones with the exact same specifications. Those all blow the second I turn it on. I call Klipsch for a new amp and the woman I talk to said she can't send a new one because my warranty is void... WTF. I told her that the one that is broken is the one THEY sent ME; they should have a responsibility to replace it. She was rather rude, and I just said goodbye. I called back the next day and spoke to some other people. I told them my story and they understood; they let me send my second broken amp in. I just got a new one a few days ago, and finally... FINALLY it is working fine. Of course, I have to break it in all over again, but at least I have a subwoofer that works after two months of hassle. Quote Link to comment Share on other sites More sharing options...
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