yiotta Posted May 10, 2006 Share Posted May 10, 2006 Well gang, it's a long story, but I think I have been had. I purchased a set of AW-650's on eBay and one of the speakers didn't work (that was disclosed and I hoped I could just fix it by tightening a wire) So after removing the grill then unscrewing the woofer and horn, (which were regular stainless steel phillips heads/not torx like my other Klipsch's) I discovered that the magnet on the back of the woofer appears to have been pried off. So there sits the woofer with no magnet. The horn/tweeter seems fine, but absolutely no sound comes out of this thing. The woofer is a 6.5", I have a broken (plastic ring) 6.5" woofer from my SC3 that I replaced recently. Would it be possible to transfer the magnet? Customer service has been helpful but I was told that I cannot buy the woofer or horn for this speaker-not sure why, but that is Klipsch's policy). I am not convinced that this is a real Klipsch speaker and might be a knockoff, any way that I can confirm that? Anyone have some photos of the internals of an AW-650? Appreciate any help you guys can offer. Thanks! Quote Link to comment Share on other sites More sharing options...
Guest BobG Posted May 10, 2006 Share Posted May 10, 2006 The magnets are not interchangable and the chance you'd get it on just right are slim even if you have the proper magnet. Because of the magnetic force, it's just about impossible to do. This is NOT like putting bucking magnets on woofers that don't already have them. When drivers are made, the magnetic slugs (think about those getting to your Hostas) are not magnetized till after the driver is assembled. The response you got from our customer service group is not totally complete. It's not our "policy" to deny replacement parts for this model, but rather that we find it better to replace the unit completely. Of course, this does you no good whatsoever. I apologize even though this problem is caused by some pretty underhanded selling behavior. Do you have any recourse with the seller? As it was explained that the speaker did not work, I guess it's unlikely. I'm not sure how to help you on this one. Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 10, 2006 Author Share Posted May 10, 2006 Thanks Bob, so far I have loved the help I have received from Klipsch, and when I step up to my "Real Home Theater" I am definitely going new Klipsch all the way, the big stuff! As for now, we just finished our guest house and are preparing to move in. The plan is then to demolish the old main house and build a new home, that is when the GOOD home theater is going in. But, in the meanwhile, I have a nice entertainment room in the guest house and I have equipped it with stuff all purchased off eBay: NAD C162/C272 Preamp/Amp, RC-3 center speaker, RS-3 rear surrounds, RB-5 fronts. For the new patio/deck I purchased these AW-650's which will be pushed by my Yamaha Receiver, I am still looking for speakers for the rooms, going to need 4 more indoor room speakers. So, I have been trying to put together a used system and I know you can occasionally get bitten. Did any of the AW-650s come with phillips head screws? Any idea where I can see a picture to see if these speakers are fake, or where would I find a serial number? Maybe one of the markings on the crossover inside? Is there anyone I can plead with to sell me the woofer for this thing? EDIT: By the way, the other speaker sounds terrific, so I can't imagine that these are knockoffs, but what do I know! Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 10, 2006 Author Share Posted May 10, 2006 After looking at the internals of my RC-3, I think these AW-650's are the real McCoy. I guess they aren't a copy after all, the exact same style of waffle cone behind the woofer, the same type of connectors were used inside. The crossover is the same material, looks similar with KSB1.1 printed on the board. There is a white rectangular unit, perhaps a capacitor (?) that is labeled Mate Ford 10W10RJ on the board. And with closer inspection I see the problem (besides the obvious missing magnet!)... The black wire inside the box leading from the post to the crossover has been cut, looks more like a severe pinch. The plastic coating is intact on one side but the internal wire is completely severed, didn't notice it until I ran my fingers the length of the wire. That would explain why the horn doesn't work either. But, this appears to be a genuine Klipsch speaker. Now the million dollar question is what kind of a moron would pry the magnet off the back of the woofer?!!! Perhaps a prior owner did something that crimped that wire and in frustration started taking things apart and never saw the wire problem? That's a stretch, but at least I think I know why the horn doesn't work either. So, back to the pleading to see if I can get a replacement 6.5" woofer.... who is the head honcho of listening to begging pleading Klipschophiloholics? "Hello, my name is Roger and I am a Klipshophiloholic" Can someone help me, just one more speaker, then I will quit" .....NOT!! LOL Quote Link to comment Share on other sites More sharing options...
Guest BobG Posted May 11, 2006 Share Posted May 11, 2006 Boy, I'd be shocked if they were knockoffs. It's not impossible, but this is not a likely target for a counterfeit. PM me with the serial number on the back and I'll check it out. I don't know that anybody other than our woofer supplier for that part would have a spare driver for sale. I'm grasping for a solution to your problem, and so far come up empty. I'll check internally to see if we have a sample driver or some other way to help you out. Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 11, 2006 Author Share Posted May 11, 2006 Thanks Bob, I will look for a serial number tonite when I get home.... Before I started this thread I sent an email to customer support and have passed a few back and forth with Steve B.... my last email was a pleading for a woofer Just waiting to hear back from him, so maybe ask him so you guys dont duplicate effort, hate to waste anyones time. Absolutely great customer support from Klipsch, I am sold forever... Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 11, 2006 Author Share Posted May 11, 2006 Serial Number is the same on both speakers: KHO7WH+ 04080183 Quote Link to comment Share on other sites More sharing options...
Guest BobG Posted May 12, 2006 Share Posted May 12, 2006 Well, this gets interestinger and interestinger. Turns out, you did not purchase AW-650s. The s/n you provided shows these to be KHO-7's which is a Klipsch product that Best Buy sells. We DO have replacement woofers for that product. Contact our parts department and order a K-1116-SB which is our part number 120517. Your cost will be $31.90. I don't know what you might wish to do over the misrepresentation of the model you purchased. It's a nice pair of speakers. Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 12, 2006 Author Share Posted May 12, 2006 LOL, well that just figures, and the story gets more twisted... Well thanks Bob, I will contact the seller first and see what they have to say about it, but at least I can get it working now!! I see that the KHO-7 is in the synergy line, is there a dramatic difference of quality and power in this vs the AW-650? (ie. should I fix and sell these and then buy some AW-650's?) Quote Link to comment Share on other sites More sharing options...
Klipsch Employees Trey Cannon Posted May 12, 2006 Klipsch Employees Share Posted May 12, 2006 Hey guys, Thats good news. the KHO-7 is a fine speaker. I would fix them and keep them. After Bob contacted me asking about a woofer, I looked some more. I found a early sample woofer that would have worked, but it was s bit, well , ulgy. dust cap dented, basket nicked up, but it did work. I will stick it back in its "rat hole" for later.... Bob, by the time I found the woofer you had gone. guess it all worked out. Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 12, 2006 Author Share Posted May 12, 2006 You guys have such incredible service that I am in awe... thanks for all your work... so you suggest I keep it? Quote Link to comment Share on other sites More sharing options...
Klipsch Employees Trey Cannon Posted May 14, 2006 Klipsch Employees Share Posted May 14, 2006 Yea, that is the same speaker as a KSB-1.1 Well all but the cabinet. good sounding speaker. We still have a pr of them up on a poll in Hope. Been there for 5-6 years or so...from when we first started that line... We take them down every year or so just to see if they work ok....they allways do. Quote Link to comment Share on other sites More sharing options...
yiotta Posted May 17, 2006 Author Share Posted May 17, 2006 Just a quick update for those that have been helping me with this. I rec'd an return shipping label from the eBay company, so I am shipping them back for now. Their options will be to either refund my payment or send me another set of AW-650's if they have them. We will see what they choose, first they wanted to confirm the serial numbers as a match for what they sent me. Thanks for the help, I will let you know what happens Quote Link to comment Share on other sites More sharing options...
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