Even when you purchase from an Authorized dealer watch out. I bought an out of box "demo" speaker as part of a $1800 Klipsch speaker upgrade. The speaker was missing its feet. A call to ??Parts??? yielded a price of $8 per item ie, screw, rubber bumper, or foot. Nearly $100 to stabilize the speaker. When I gasped & protested the obvious RIP OFF, she stated that was the way it was(she did not agree with the pricing structure but take it or return to my dealer). Even Bose does not go to this extreme. In fact they even would give me credit of 50% off on a new speaker system because they were having troubles supplying a tweeter. I don't mind paying a "reasonable" price for the mising items, but to be stuck as it seems for trying to obtain 'service'. In fact it took several tries to get through, always Voice mail, then waiting by the phone for a response(Bose at least answers the phone with people). Right now I am heading to the Dealer with the intent of returning the system, and going with a system that may not be as good(subjective, may even spend more money for a better system), but at least I know that if I need parts, I won't be spending 1/4 the price of a RF3 for trivial part(I wonder want they would want for a driver). The Dealer is not going to be pleased!! The system included 2 RF3's, an RC3II, and 2 RB3's.
This message has been edited by Trouble maker on 03-16-2002 at 01:48 PM