Problem with the jack on my Custom3

[florentM]

Hi,

I'm a french customer (sorry for my english), I bought a Custom 3 in May 2008. I'm fond of that product.

Every day on my way to my job, in the subway I listen music with my Custom 3 with a Iriver Clix². It's clearly perfect, speaking of the sound quality and the noise isolation. When i exit the sub i put my hearphones in the carrying case. So, the only moment when they aren't in the case is during the subway travel where they are in my ears and the player is in my jacket pocket.

Yesterday, when i turn on my IriverClix i observed that the sound was very far away, when i came back at home I tested it with another hearphone and it was OK, so the problem is not from the player but from the Custom 3. I also remarked that if I push just a little on the PVC Wireguard (the end of the jack just before the wire) the sound come back to normal but i can't always maintain it like that, it's not the normal way to use it.

Is it normal with my use ?

What can I do to fix it (contact support or something else) ?

Thanks for your responses.

Best regards,

florentM

[florentM]

Sorry to bother you again, I've posted here last february and I have no response for my problem since that day.

Last March 17th i asked the same questions to the support ( techsupport@klipsch.com) but again i have no response.

There is the mail I sent them:

Hello,

I'm a French customer (sorry for my english). I bought a Custom-3 hearphones in May 2008 from an Ebay American Power Seller with about 50k sales.

I'm really fond of your product.

Every day on my way to my job, in the subway I listen music with my Custom 3 with a Iriver Clix². It's clearly perfect, speaking of the sound quality and noise isolation. When I leave the sub I put my hearphones in the

carrying case. So, the only moment when they aren't in the case is during the subway travel. They are in my jacket pocket.

Lately, when I turned on my Iriver Clix² I observed that the sound was very far away, when i came back home I tested it with another hearphone and it was OK, so the problem is not from the player but from the Custom-3.

It might be a plug problem

Is it normal with my standard use ?

What can I do to fix it (send you back the hearphones) ?

Thanks for your responses.

Best regards

Can somebody look at my problem or give me contacts or a way to contact the customer service?

Thanks.

Best regards,

florentM

[expatmatt]

Je viens de t'envoyer un email avec le bouton "contact". Si jamais ca ne marche pas, envoi un PM. Je peux peut-etre t'aider...

[Amy]

Please resend the email to me directly, and I'll make sure it gets to the proper people to help.

amy.unger@klipsch.com

Thank you!

Amy

[florentM]

@Amy Unger

Thanks for your response, I resend the mail in a few minutes.

FYI I added your Twitter corporate account on my Twitter account ^^

@expatmatt

Merci pour le retour d'expérience avec les mails échangés.

[Amy]

Thanks for the twitter follow! I am following you, also. I took many years of French, but I'm very rusty. Maybe this will help []

Merci!

[jacksonbart]

I am always a PIA

[florentM]

Hi Amy, have you any news from your contact ?

Thanks

Florent