troltuu Posted April 25, 2014 Share Posted April 25, 2014 Hi there. I have an G-17 air and the sound keeps dropping - and the speaker disappears from my airplay list of divices thus needing to restart. Basicly the speaker is useless. I contacted the support and after weeks of waiting they finally answered me. I will need to install a new firmware. But when I try to do this the process freezes and the speaker becomes unavailable. I have written this to support but I thought maybe some in here could help me while waiting for a reply. http://screencast.com/t/apZeshRvQmS7 What is router brand and model? The internet is on this router: netopia 3347 ADSL2/2+router 802.11g/b,PTSN, but it is connected with cable to an airport express that I use as network (so I don't use the WIFI provided by the netopia router: The AE has these numbers EthernetID: 581FAAE878D6 airport ID: 581FAAE878D7. Are you using any wireless repeaters or extenders? Yes. I use another airport exoress EthernetID: 581FAAE75490 airport ID: 581FAAE75491. What other devices do you have on your network? I have no other devices What is the current firmware version installed in your G-17? the current firmware is: 3.8.93.1000 from 2011-10-30. Best regards - Troltuu from denmark Quote Link to comment Share on other sites More sharing options...
schalliol Posted January 8, 2015 Share Posted January 8, 2015 Hi, were you able to resolve this situation? If so, how? I have the same issue. I press Ok and then never get to the screen to select the new firmware. Thanks! Quote Link to comment Share on other sites More sharing options...
eacmen Posted September 22, 2015 Share Posted September 22, 2015 I would also like to know how this issue was resolved. Quote Link to comment Share on other sites More sharing options...
schalliol Posted September 22, 2015 Share Posted September 22, 2015 I wasn't able to get mine updated either, but the G-17 seems to work perhaps better than acumen's. Certainly I would like to have it working properly however. Quote Link to comment Share on other sites More sharing options...
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