W@zza Posted April 30, 2018 Share Posted April 30, 2018 Hi All I have the latest Bluetooth over ear reference headphones and the plastic bracket that holds the bottom of the padding is broken. This is completely broken on one side and cracked on the other side. So its clearly either a design flaw, faulty plastic or possibly over tightened screws during the manufacturing process. Is any one else able to confirm the same issue? I am being told these plastic parts cannot be shipped out to me and that I need to return the product from New Zealand to USA, then also that they cannot ship a replacement outside the USA. This seems crazy considering its a simple fix, all I need is two parts so that I can replace them, a couple of minutes work and the problem is fixed? Can someone please help take this further so I can get this issue sorted. Product is only two months old. Quote Link to comment Share on other sites More sharing options...
Sarevok Posted May 4, 2018 Share Posted May 4, 2018 I have the same issue. Did you ever manage to locate replacement parts? Quote Link to comment Share on other sites More sharing options...
rplace Posted August 9, 2018 Share Posted August 9, 2018 ^^ Me too, any resolution to this? 1 Quote Link to comment Share on other sites More sharing options...
lectricblue13 Posted December 19, 2018 Share Posted December 19, 2018 (edited) I hade the same issue on a refurbished pair bought direct from klipsch, they warranty replaced it for me with no problem at no cost to me for anyone having this issue in the US. For you I would think you could epoxy it together and even make it look pretty nice if you are careful and take your time. Edited December 19, 2018 by lectricblue13 Corrected info Quote Link to comment Share on other sites More sharing options...
letapragas Posted February 11, 2021 Share Posted February 11, 2021 Has anyone found a replacement on this? This has happened to my Reference headphones as well. Quote Link to comment Share on other sites More sharing options...
OO1 Posted February 12, 2021 Share Posted February 12, 2021 send them back to klipsch for a full refund - Quote Link to comment Share on other sites More sharing options...
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