Don James Posted October 7, 2019 Share Posted October 7, 2019 I have owned this headset for only 2 weeks now and from the very beginning the headset disconnects while in the middle of a phone call! I did some research and found that I am not the only one having this issue. On (Amazon dot com) for example several people are complaining about this problem as well. I checked the Klipsch support website and there is absolutely no mention of this....? I am sure that all we need is a firmware update but if Klipsch is not recognizing the issue then where or who should we turn to for help in this matter!? Am I really the first person to bring this problem to Klipsch's attention? If so, I hope the Dev's take notice and address the problem and release a FW update very soon as I did not buy these for play! I bought them for work and I need my 2 phones to be connected and always stay connected. Especially during an important phone call. Quote Link to comment Share on other sites More sharing options...
Don James Posted November 4, 2019 Author Share Posted November 4, 2019 Update: klipsch had acknowledged that they are having issues with newer Samsung phones with latest updates. So..... what then? Do I have to buy an iphone to use this product!!? Not gonna happen! Quote Link to comment Share on other sites More sharing options...
Petra Fremutova Posted April 15, 2020 Share Posted April 15, 2020 Any news? I bought these 3 weeks ago. It worked just fine with my Samsung Galaxy Note10+ for first few days. Issues started yesterday. Every call is disconnecting several times. Any hotfixes? Where did you find that it's acknowledged? Thanks a lot! Quote Link to comment Share on other sites More sharing options...
Sirluke Posted May 11, 2020 Share Posted May 11, 2020 I an having the same problem. I have a samsung galaxy s10e with AT&T, if that helps. Would love to see a fix soon. Quote Link to comment Share on other sites More sharing options...
Jan C Posted May 12, 2020 Share Posted May 12, 2020 I also have this problem with a Galaxy S8 on Verizon. It is remarkably consistent - about 15 seconds after connecting a call, the bluetooth drops out and has to be re-paired manually. Quote Link to comment Share on other sites More sharing options...
MoparBob Posted May 26, 2020 Share Posted May 26, 2020 Iphone 10 not much better as I will end one call and dial and the T5's will disconnect. I had to pair 5 or 6 times yesterday. Quote Link to comment Share on other sites More sharing options...
MoparBob Posted May 31, 2020 Share Posted May 31, 2020 Wrong section This should be in the T5 post Quote Link to comment Share on other sites More sharing options...
Michael S Posted July 1, 2020 Share Posted July 1, 2020 Same problem here ! I noticed that it only disconnects while I am driving AND turning on location ( and waze) - I am using an Android Phone (Blackberry Key 2). Super dangerous !! Any update someone? M Quote Link to comment Share on other sites More sharing options...
Norbert Posted October 3, 2020 Share Posted October 3, 2020 (edited) Same issue here. 15 sec into the call. Galaxy S8, outside of the US so it looks like the carrier does not make any difference however it is a US spec (international - no sim lock) phone. Edited October 3, 2020 by Norbert Additional information added Quote Link to comment Share on other sites More sharing options...
Rich Nagle Posted November 11, 2020 Share Posted November 11, 2020 Following. Quote Link to comment Share on other sites More sharing options...
Rich Nagle Posted November 11, 2020 Share Posted November 11, 2020 (edited) I'm having the same issues hoping a fix comes up soon. Edited November 11, 2020 by Rich Nagle Complete answer Quote Link to comment Share on other sites More sharing options...
falconmx Posted April 5, 2021 Share Posted April 5, 2021 This issue still remains on 2021 with my Oneplus 6t Quote Link to comment Share on other sites More sharing options...
CeLaL Posted April 26, 2021 Share Posted April 26, 2021 This issue still remains on MAY 2021 with my Xiaomi Mi Note 10 Disconnects every 2-3 phone calls mostly long 10-30 mins long calls Quote Link to comment Share on other sites More sharing options...
RogarTayler Posted July 5, 2021 Share Posted July 5, 2021 I bought these headphones for both answering phone calls and listening to music. Unfortunately, the phone calls are constantly interrupted. This is the first time this has happened to me with a pair of headphones. I have used Jabra, Bose, Airpods in the past and it never happened. Can I fix it somehow? Is there a firmwere update or something? Thank you Quote Link to comment Share on other sites More sharing options...
coldfreeze Posted July 14, 2021 Share Posted July 14, 2021 In the Developer Options of my Samsung phone, I enabled bluetooth gabeldorsche and it seems to have fixed this disconnecting problem for me. Do take note that if you restart your phone, you have to re-enable this function. Quote Link to comment Share on other sites More sharing options...
Pork Milk Posted June 19, 2022 Share Posted June 19, 2022 Just bought a neckband in an airport from a clearance box as that was the only place they had any neckbands. From the start on June 16, 2022 the bluetooth connection will not last on phone calls. No issues with music or watching vids on my phone. But it is useless currently for phone calls. My first klipsch product, I don't know how to pronounce the business name. But seeing this same issue from 2 plus years ago? Think I'm going to even try another klipsch product? 120 buck for a lame broken product that had issues 2 years previous. The neckband I was using and just now ordered another 2 off Amazon was just over 50 bucks amd I've gone through 3 of them being a 100 percent travel repair guy. A crap tier product support from klipsch. Quote Link to comment Share on other sites More sharing options...
fontsbunch Posted November 3 Share Posted November 3 In the Developer Options of my Samsung phone, I enabled bluetooth gabeldorsche and it seems to have fixed this disconnecting problem for me. Do take note that if you restart your phone, you have to re-enable this function. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.