Stockhammer Posted April 23, 2022 Share Posted April 23, 2022 I have seen a thread on this but no solutions or explanations. I unpacked my unit (that I got 3 months ago) finally which also means I can't return it. Set it up and was very happy with the sound. At first I connected with my phone and bluetooth while setting the television up and it was great no problems. Welt to watch a movie and that is when the problems began. Connected via optical cable, randomly the soundbar would cutoff (no sound coming out) but the wireless subwoofer would stay on and play the movie. This would happen every 3-12 minutes and last 5-10 seconds. I reset the device, checked the cable, even changed the movie source and still the cutting out. Can anyone help???? Quote Link to comment Share on other sites More sharing options...
Bossfan Posted April 27, 2022 Share Posted April 27, 2022 Did you try a HDMI cable or a different optical cable. My second tv uses an optical cable and I had to use tape to keep the connection tight or it would cut out. I use the HDMI cable withe my Klipsch sound bar and it works fine. Quote Link to comment Share on other sites More sharing options...
KevinB Posted June 19, 2022 Share Posted June 19, 2022 @Stockhammer Read the Cinema 400 documents and see if they answer your questions. If not, open a case (i.e. Submit a request) with Klipsch Product Support and ask about a warranty replacement. You may no longer be able to return your soundbar to your retailer but it does have a warranty which I think might be 1 year. Quote Link to comment Share on other sites More sharing options...
John Lynch Posted September 10, 2022 Share Posted September 10, 2022 I have experienced the same issue with sound drop out my soundbar 400 it is a week old, used it twice so far and it cut out 4 times last night , used an optical cable and I have moved the sub. I have also purchased a Klipsch groove heritage and it also has an issue it drops the Bluetooth intermittently almost like a skip on a cd and then off it goes again. It’s a pity that such a good company appears to have these issues with electronics as the speakers they make always perform well above their price point. it would be nice if the company would confirm the issues exist and make customers aware that they are working on a fix. Quote Link to comment Share on other sites More sharing options...
KevinB Posted September 17, 2022 Share Posted September 17, 2022 Hi John, Welcome to the Klipsch Community forums. On 9/10/2022 at 12:27 AM, John Lynch said: my soundbar 400 it is a week old, used it twice so far and it cut out 4 times last night This is an issue that affects many Cinema soundbars. I suggest you Submit a request to Klipsch Product Support and describe the issue you are having. They will be able to to help you resolve this issue. Quote Link to comment Share on other sites More sharing options...
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