Amy

gemswong78, I don't think you said anywhere that if you unplug the cables from the soundcard, do you still get the hiss noise? That's the most important question in troubleshooting this problem. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If you'll notice, the knobs are made of a thermoplastic rubber. Klipsch felt that this would have a better look and feel than a hard plastic one. Most of the "play" you feel in these knobs is actually bending and flexing of the rubber knob itself. This flexing ensures that it is less likely over time that turning these knobs will cause fatigue on the circuit board. If one is stuck or broken, that is another story. Please contact our customer service at 888-554-5665. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

We had two different problems with the 5.1, if you'll read Mark's post again. The first problem affected approx 100 units...then a different problem was found. I do not yet know how many were affected by this problem. Again, please move on. No one has ever stated that the 4.1 and 2.1s are perfect. No one is lying, and no one is "blowing smoke up your butts," as you so eloquently put it. There's absolutely no reason for you to ask for the exact failure rate. Do you think ANY other company in the world has to divulge that type of information? Compaq? Creative? Logitech? Anyone? Why are you so insistent? Yes, we have had problems, but everyone has either been taken care of with a replacement or a refund. I think it would be different if we just left people out in the cold, but that is certainly not the case. Either buy a ProMedia and post about your personal experience, or get something else and move on. You're wasting everyone's time by repeating the same speculations over and over. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Don't twist words. The "4.1 and 2.1 are continuing to perform at optimum levels" does not mean they won't have problems. Please move on. You have made your point time and time again. Thank you, ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I'm sorry about the trouble you've had. Our policy has always been the same--after 30 days of purchase, the customer is responsible for shipping cost to Klipsch, and Klipsch will cover shipping back to the customer. I imagine some exceptions are made in certain extreme situations, but that is not my decision. Let me know if I can be of further help. Send me an email if you want to discuss this some more. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I'm sorry to hear about the trouble you are having. Please contact me directly. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If a subwoofer is dead and you've tried it in a different outlet, I'm afraid there's no troubleshooting to be done. That would require opening the case, which would void any warranty. If the system was purchased on a credit card, a copy of the statement will work. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Try lowing the software volume output and compensate by raising the volume knobs. Does that help? ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Sorry to hear about the trouble you are having... Please contact our returns department to exchange your sub at 800-554-7724, option 5. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

When there's a channel out, it could be one of four things: a loose connection to the soundcard, the volume control pod wiring, the sub channel, or the soundcard. Try this test to help determine: Switch the green and purple plugs in the soundcard. If the problem stays with the speaker plugged into the same rear channel of the sub, then the problem is in the sub or control pod (send me an email). If the problem moves to a different speaker, the the problem is with the soundcard (try reinstalling the drivers). If the problem is fixed, then it was a loose connection. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If you received 4 bad sets from the same store, I would highly suspect that something happened to that store's shipment or that specific batch. Please contact us, and we will exchange your speakers for a set that has been thoroughly tested. Sorry for all the trouble you've had. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Pepsione1, We only pay for the shipping within 30 days in the States...our Canadian repair center may have a different policy. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

I'm caught up on emails, except for a few on Wed and yesterday's... If you sent it before then, resend! Is the problem with the left front channel, or the satellite speaker itself? I couldn't tell from your post... If it's the channel, you can exchange the volume control pod and the sub (it could be a problem with either, and there's no way to tell without swapping parts). When you determine which part(s)is causing the problem, contact our returns department for an RA # at 800-554-7724. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Make sure you're digital output is turned off, if it is a Soundblaster card. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

When there's a channel out, it could be one of four things: a loose connection to the soundcard, the volume control pod wiring, the sub channel, or the soundcard. Try this test to help determine: Switch the green and purple plugs in the soundcard. If the problem stays with the speaker plugged into the rear left channel of the sub, then the problem is in the sub or control pod. If the problem moves to a different speaker, the the problem is with the soundcard (try reinstalling the drivers). If the problem is fixed, then it was a loose connection. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Nonsense! Don't be sorry, I'm happy to help. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Is it the speaker or wire that's "dead," or is it the channel that the speaker is connected to? Try swapping things around to determine... ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

You will need to go through our Canadian repair center, Micron. The retail name is Thorne Electronics-- contact George Thorne at 905 828-1662. The address is Thorne Electronics 2180 Dunwin Drive Unit 6 Mississagua, ON Canada L5L-5M8 micron@microncanada.com ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

This is not recommended. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Miguel, I'm sorry for the problem you are experiencing. I'll give your information to our Canadian Dealer rep, who can get with Kromer to see if they can figure out what the problem is. I'll let you know when I hear back, or someone will contact you. Thank you, Amy ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Please contact our warranty department to get the pod exchanged--their number is 800-554-7724, option 5. Thanks! ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

If the mouse cable is close to the volume control pod, it will act as a sort of antennae and pick up a strange clicking sound. Mine does that too....move the mouse cable away from the speaker with the control pod and see if that helps. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Do the speakers hiss when the computer is turned off? If not, the source of the hiss is likely in your PC. Try muting any devices that you're not using (CD Audio, Mic Input, Line In..)...also try moving your soundcard to a different slot away from devices in your computer. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Yes, fax to 317-860-9170 As soon as we receive and inspect your set, we ship replacements via Fed Ex 3-day. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com

Yes, as long as you have the correct voltage version. ------------------ Amy ProMedia Tech Support promediatech@klipsch.com