prodj101 Posted April 23, 2003 Share Posted April 23, 2003 guess what now? after we go ahead and get them to let us return it free of charge, a big 2 thousand dollar bill shows up on my moms credit card statement. god damn bastards will stop at nothing to make dollars. Quote Link to comment Share on other sites More sharing options...
Stephen328 Posted April 23, 2003 Share Posted April 23, 2003 alienware needs to be abducted. I always thought they had atleast moderatly good customer service. guess not. Quote Link to comment Share on other sites More sharing options...
kenratboy Posted April 24, 2003 Share Posted April 24, 2003 Bastards. Have you called the BBB or the state? If not, I can't feel sorry for you, they could probably fix it in a day. Quote Link to comment Share on other sites More sharing options...
lynnm Posted April 24, 2003 Share Posted April 24, 2003 Contact your credit card company and ask them to do a chargeback to Alienware. Typically the cc company will suspend interest charges on the item and then contact the vendor to confirm that the charge is either erroneous or in dispute. My best guess is that this is merely a case of the left hand not knowing what the right hand is doing - That whole process being facilitated by some automatic processes built into the invoicing and accounting software in use. Automation is great so long as things are going as planned but once a process goes sideways the robots can sure complicate matters. Quote Link to comment Share on other sites More sharing options...
skonopa Posted April 24, 2003 Share Posted April 24, 2003 I agree with Lynnm - it is most likely the charge has been made at the time the computer was shipped, but you would not see it until the billing cycle closes and the statement is sent. Have your mother immediatly call the Credit Card company to see if there is still a balance (the charge may have already been reversed), and if so dispute the charges, otherwise, they may charge interest! Also, call Alienware to make sure they indeed reverse the charge. It should hopefully show up on the next statement - can your mother check the credit card account on-line and see if the charge has been reversed? May not be a bad idea to do so. Quote Link to comment Share on other sites More sharing options...
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