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KevinB
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Posts posted by KevinB
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9 hours ago, Luca Pescatori said:
Hello everybody in klipsch community,
I am writing here because of an issues with my cinema bar 1200 purchased in November 2023
@Luca Pescatori Welcome to the Klipsch community forums.
- You can return your soundbar to the retailer from whom you purchased it for a replacement or a refund.
- If your soundbar is defective open a support case with Klipsch product support and request a warranty replacement.
First, though, you should do some basic troubleshooting to isolate the problem.
9 hours ago, Luca Pescatori said:When I try to connect and reproduce music from external sound source to cinema bar analog input using RCA to 3.5mm or 3.5 mm to 3.5mm cables I can barely ear sound with the volume of the source and the volume of the cinema bar at max.
Does this happen only when you you use the analog input or is it the same for all/other input sources?
9 hours ago, Luca Pescatori said:Furthermore only tweeters of cinema bar are reproducing sound (at low volume), other speakers not working.
This sounds like a separate issue...
Have you read the Cinema 1200 Knowledge Base articles? They may provide some help.
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1 hour ago, Ronny S. said:
Hi,is it true that klipsch uncontinues the support for the cinema soundbars?has someone infos?
If you own a Cinema soundbar and it is still within the warranty period it is "supported".
If your soundbar has a defect and it is still within the warranty period Klipsch will provide a "warranty replacement". They do not repair customer's soundbars. If they provide a warranty replacement you have to return your defective one. Klipsch doesn't guarantee that your warranty replacement will be new; it may be a refurbished unit.
I owned a BAR 48, Cinema 600, and a Cinema 800. Over the life of these products Klipsch provided firmware updates to address specific issues and provide new features so it was quite possible that your soundbar was beyond its warranty period but you were able to install new firmware.
You may notice a revision (rev) number on a some soundbars. That indicates a change to the manufacturing process. Perhaps there were reliability issues with certain components and Klipsch addressed those issues. Those are the only changes I'm aware of that Klipsch makes to existing soundbars.
When Klipsch decides to do a major upgrade to products like the BAR series and Cinema series soundbar they do it by introducing a new product. Prior to introducing a new product it is a common practice for manufacturers to discontinue an existing product and sometimes significantly reduce the price to clear out existing inventory.
I have not seen any official notice from Klipsch stating that Cinema soundbar models are being discontinued but I do see a number of indications that lead me to believe that is indeed the case.
- There are only a few Cinema models still on the Klipsch website available for purchase.
- Some retailers have told customers that (some of) the Cinema series soundbars are being discontinued.
- The price of the Cinema soundbars has been reduced significantly.
I have not heard of any announcements from Klipsch about new soundbars to replace the Cinema series.
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10 hours ago, jonboy604 said:
My firmware seems to be the newest except
Hi @jonboy604,
Welcome to the Klipsch Community forums.
While it is impossible to know exactly what is wrong with your soundbar, we do know that the firmware is out of date. When you open a case with Klipsch Product Support the first thing they will want you to do is install the most current firmware. Please see this post and update your firmware.
Because this is a demo unit I don't know what the warranty or date of manufacture might be. The Cinema series of soundbars have had their issues. Most of the firmware issues have been resolve with the current version but there may have been other manufacturing defects that have been resolved in more recently manufactured products.
If I were to purchase another Cinema soundbar I would not want to purchase a demo unit. If the firmware update doesn't resolve your issue and your soundbar is still under warranty, a warranty replacement from Klipsch is your best option. Your second best option would be to return the demo unit to your retailer for a refund.
Another thing you should be aware of: At least one large Klipsch retailer is telling customers that the Cinema 1200 has been discontinued.
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On 11/14/2023 at 8:58 PM, Subi said:
I have created a support request with Klipsch, meanwhile looking for help here on this forum.
On 11/14/2023 at 8:58 PM, Subi said:Tried doing firmware upgrade. Steps 1 (DSP) and 2 (MCU) went fine but got stuck with step 3 (WIFI)
Hi @Subi and welcome to the Klipsch Community forums.
Can you describe what happened with step 3?
What documentation did you follow when doing the upgrade?
Here are the Cinema 1200 - Current Firmware Update Notes.
With the newer firmware, the soundbar will phone home overnight and complete the firmware update but it needs a network connection. If your soundbar was using older firmware that didn't provide this capability there was a different procedure to update it: Cinema 1200 - Updating Older Firmware. This procedure includes a link to the WiFi firmware.
Firmware updates can be finicky even if you follow the instructions exactly. I hate to say it but you may just get lucky after the second, third, or tenth attempt.
I would make a small change to the step 3 procedure and perform #15 in between #5 & #6.
Good luck and let us know how you make out.
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11 hours ago, mushasho said:
The only proof I need now, is proof of purchase
Hello @mushasho and welcome to the Klipsch Community forums.
I'm sorry I can't provide much help with this one other than a few suggestion.
- If you purchased it online, many online sites will keep a record of your purchases for you.
- If you purchased it from Klipsch, they should have a record of your purchase.
- If you purchased it from a retailer, explain your situation to them and they may be able to help.
- If you can't remember exactly when or where it was purchased, your credit card statement may help.
Your soundbar's serial number will tell Klipsch to which country and to which distributor the soundbar was shipped. The distributor's records should provide the name of the reseller who purchased it. Unfortunately, that information may not be easy to obtain.
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On 10/5/2023 at 12:57 PM, dissatisfied buyer said:
Hope they honor what they sell and fix this.
Hello @dissatisfied buyer and welcome to the Klipsch Community forums.
Klipsch has been very good at honouring their warranty and providing warranty replacements.
I have a Cinema 800 with Surround 3s. The current firmware resolves most of the major firmware issues although the soundbar still must be power cycled occasionally to regain audio.
Once you manually install the firmware Klipsch provide and connect your soundbar to your network (wired or WiFi), the soundbar will automatically update the firmware when newer firmware becomes available.
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On 10/21/2023 at 11:12 AM, James Robertson said:
No amount of unplug and re-plug or trying to re-sync fixes.
Hello @James Robertson and welcome to the Klipsch Community forums.
The Cinema Series (and before that, the BAR Series) were plagued with severe firmware and reliability issues. Current firmware has addressed most of the major firmware issues affecting the Cinema Series but component reliability continues to be an issue.
You haven't provide much information about your issue and while it sounds as if it could be a component failure there are a few things you can check before requesting another RMA.
Verify that your electrical outlet is still providing power: plug another device into the outlet that supplies power to your sub or plug your sub into a different outlet that you know is working.
Please review these knowledgebase articles:
Please reply back and let us know how your issue got resolved.
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3 minutes ago, OO1 said:
users can contact klipsch tech support and open a ticket if they have issues
That is exactly what I suggested. I even provided a link. 😇
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13 hours ago, OO1 said:
it's not another defect , pure speculation
17 hours ago, KevinB said:the issue you are encountering could be related to yet another defect.
Yes, both of us are speculating.
When problem solving one forms a premise (or speculates) based on knowledge and experience then attempts to prove it or disprove it.
My speculation is based on considerable experience working with these soundbars. What qualifies you to make the assumption that this is not another defect?
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Most customers use the wireless sub that came with the soundbar and find that the bass is more than adequate.
While the Cinema soundbars provide an RCA jack so customers can connect a wired sub, the specs don't say much about output levels. Considering the many issues with the Cinema series soundbars, the issue you are encountering could be related to yet another defect.
I would Submit a request to Klipsch Product support and explain what is happening. They should be able to confirm the soundbar's output levels and let you know if they are sufficient to drive the R211SWs. You have nothing to lose and if they determine there is an issue with your soundbar they can arrange for a warranty replacement.
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6 hours ago, Old Salt said:
This afternoon it turned on and there was no sound.
This is an issue seen on many of the Cinema series soundbars. Recent firmware updates have reduced the number of times the audio disappears but have not completely resolved this issue. Often the only way to restore the audio is to power cycle the soundbar.
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3 hours ago, billybob said:
This member may be able to advise
Thanks for the heads-up @billybob but I'm unfamiliar with that product.
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On 8/26/2023 at 10:54 AM, Craig Shevln said:
I am so fed up with this product I would ask for money back
Honestly, I think that is your best option.
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@001... Yes.
Companies usually try to clear out discontinued products to make way for newer ones.
Let's hope the next generation of soundbars has fewer issues. 🙂
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19 hours ago, Bricemb96 said:
Its frustrating knowing they are continuing to sell the Cinema 600 especially for the price they do knowing the issues and refusing to fix them.
My Klipsch dealer from whom I purchased my soundbar told me last week that the Cinema 800 & 1200 have officially been discontinued (in Canada at least). Speculation is that the Cinema 600 is soon to follow.
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1 minute ago, OO1 said:
klipsch will resolve any minor software issues , they always do , they always have
Be that as it may, it doesn't give you the right to misrepresent what someone else has said to make your point.
If what you say is true then clearly the issues with these soundbars are not minor ones otherwise they would have been resolved by now!
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16 minutes ago, OO1 said:
that's usually how things are done , bugs can happen , ultimately , they get fixed
Why would you deliberately want to misrepresent what @Dogatos said?
This is your quote:
This is what he said:
On 8/3/2023 at 12:47 AM, Dogatos said:for this price range I would expect a little more quality software.
I'll wait, maybe there will be a FW update in the future and this will be (directly or indirectly) fixed.
The Klipsch BAR series and Cinema series soundbars have far too many reliability and firmware issues. This is evident by the many customers seeking assistance in these forums. In my opinion, Klipsch has had ample time to address these issues but has failed to adequately do so.
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5 hours ago, jsub31 said:
if klipsch sends me a replacement unit, is this problem just going to repeat itself?
Hi @jsub31 and welcome to the Klipsch Community Forums.
You didn't say what hardware revision your Cinema 600 is. If it doesn't say, then it is the original 600 that was very unreliable. The current revision is Rev 3.
If you qualify for a warranty replacement and they give you a Rev 3 Cinema 600, it should be much more reliable than the original.
I would ask for a warranty replacement. You have nothing to lose. I would only only attempt a repair if I couldn't get a warranty replacement.
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8 hours ago, malibuguy79 said:
This is my second bar48.
My first one died, so I bought another because I already had the matching surround speakers.
My suggestion would be to return it to wherever you bought it, if it's not too late. The BAR series had (has?) lots of reliability issues.
Your Surround 3's will work with the newer Cinema series 600, 700, & 800. While these soundbars have also had their issues most have now been resolved. They are a big improvement over the BAR series. What's more, the price of these soundbars has recently been reduced significantly.
The Cinema 700/800 would be a replacement for the BAR 48.
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On 6/1/2023 at 3:22 PM, malibuguy79 said:
I am well out of warranty so I figured I shall tackle this repair on my own.
Check out this thread:
Bar 48 No-Power Repair Thread-
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12 hours ago, Dogatos said:
However, if you look at my bug report (Note no. 1), the feature itself is enabled after the on-off-on cycle, but the LED indicator itself isn't.
If you wish to submit a bug report you should Submit a request to Klipsch Product Support. The responses you receive in these forums are from other users, like yourself, who may have information they are willing to share but we don't have access to any internal Klipsch documentation, especially any information about how a feature is supposed to work. As you might imagine this makes it extremely difficult to determine whether a specific behaviour is normal or due to a bug.
As Klipsch has updated their firmware the soundbar behaviour has changed. For example, if you wanted to check a setting selecting it used to activate the next option then show you that setting. Klipsch finally changed that behaviour so that the first press of a button did nothing other than show the current setting. The setting was only changed when the button was pressed a second time.
While the sound modes do change the sound, Klipsch has said little about how this works or exactly how the sound has been altered. This is especially true for the Cinema 700, 800, & 1200 soundbars that have many more modes from which to choose.
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On 7/31/2023 at 5:47 AM, Dogatos said:
The ((SUR)) LED indicator is not ON after an on-off-on cycle
Hi @Dogatos and welcome to the Klipsch Community forums.
I have good news for you: This is normal! See this knowledge base article.
Cinema 600 - Turning Virtual Surround Sound On/Off
While you are at it, have a look at the other Cinema Series articles. There is a lot of useful information there.
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On 6/26/2023 at 2:50 AM, Alex-03 said:
What is the difference between the bar 48 and Cinema 600 besides the subwoofer ?
is the sound bar using the same speakers and amp wattage ?
While the Cinema series soundbars evolved from the BAR series one cannot conclude that the Cinema 600 is a newer version of the BAR 48.
I managed to locate an old copy of the Bar-48_Spec-Sheet_v03.pdf.
This is the CINEMA 600 Spec Sheet.
I owned both sound bars. This is the main thing that the spec sheets don't tell you. The original BAR 48 spec sheet stated that the BAR 48 supports Dolby Digital Plus but it never worked. Dolby Digital Plus can provide CD quality audio but can only be delivered via an HDMI connection because of the higher bandwidth needed. The Cinema 600 spec sheet stated that the Cinema 600 supports Dolby Digital. It makes no mention of Dolby Digital Plus and, in fact, does not support it.
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17 hours ago, Alessio98 said:
E difettoso o c’è un modo per toglierlo?
Is it defective or is there a way to remove it?
Contact Klipsch Product Support. They will help you.
klipsch cinema 1200 what problems, software flaws, glitches?
in Home Theater
Posted
That can happen if it is too far from the soundbar. Rear speakers can be too far from the soundbar to get the firmware update but still be okay for sound.
The workaround is to move it closer (5 to 10 feet from the soundbar) for the firmware update then put it back to it's listening location.
You can try to move it closer overnight when the firmware updates are automatically installed and see if it updates automatically. If it doesn't you can do the manual firmware install.