Trey,
I sent you an email to your stated email address
and as of Sundsy night, still have not received a reply.
I can resnd to you, if you like, but the point is made that
if a company has a website with a place for email, the least
the company can do is either reply or remove the access.
Make some kind of statement that using the phone is the only
reliable method of communication. (as stated, not everyone
can stay on the phone or on hold during a busy day)
Eric