penguinox Posted August 16, 2014 Share Posted August 16, 2014 (edited) I currently own a pair of Klipsch s4's that I've owned for around 5 months and I'm just checking if my problem is an eligible reason to receive replacements before I go try calling customer support. Recently the audio jack/plug for my earphones has quit working, I know the problem's in the audio jack because the sound only comes clearly when I push on it slightly. This happened on my last pair but I didn't bother trying to replace them last time. I'm certain that this is not from misuse. Also, my other problem is that I don't have the original packaging the earphones came with anymore, does this mean that they'll be refused for replacement? Thanks. Edited August 16, 2014 by penguinox Quote Link to comment Share on other sites More sharing options...
thedodo Posted August 16, 2014 Share Posted August 16, 2014 Hey, It sucks your s4 stopped working. I've had that happened to me twice. They are really good soundwise but quality isn't so good. You should be eligible for a replacement if you bought them from a legit seller. You only need to send the head phones back(without the silicon buds). As of what they'll send back, ymmb. The first time I claimed warranty, they sent me new headphones. The second time, I was sent an unopened new retail box. Goodluck. Quote Link to comment Share on other sites More sharing options...
penguinox Posted August 17, 2014 Author Share Posted August 17, 2014 Hey, It sucks your s4 stopped working. I've had that happened to me twice. They are really good soundwise but quality isn't so good. You should be eligible for a replacement if you bought them from a legit seller. You only need to send the head phones back(without the silicon buds). As of what they'll send back, ymmb. The first time I claimed warranty, they sent me new headphones. The second time, I was sent an unopened new retail box. Goodluck. So if I bought them from amazon, the package it came with is not needed? Quote Link to comment Share on other sites More sharing options...
The History Kid Posted August 17, 2014 Share Posted August 17, 2014 As long as it was an authorized seller on Amazon. They'll need a receipt copy too, contacting the warranty center is best to do first. I disagree over the build quality. Earbuds are earbuds, you can only make them so durable. Quote Link to comment Share on other sites More sharing options...
penguinox Posted August 17, 2014 Author Share Posted August 17, 2014 (edited) I disagree over the build quality. Earbuds are earbuds, you can only make them so durable. Well my brother has a pair of $120 UE earbuds and they've lasted him 3 years, so that can't be true. Edited August 17, 2014 by penguinox Quote Link to comment Share on other sites More sharing options...
The History Kid Posted August 17, 2014 Share Posted August 17, 2014 There are some that are rated as more durable, but really the only difference is the insulation. I promise you, it can be true. Klipsch has the S4's in a durable design as well, that may be to your liking. Personally, I find earbuds to be extremely limited in build quality and sound quality regardless of who manufactures them. I understand the convenience, but they're just not for me. At any rate, as long as you have a receipt or are able to track down who on Amazon you purchased the earphones from, you'll be fine so long as they were authorized. Quote Link to comment Share on other sites More sharing options...
thedodo Posted September 8, 2014 Share Posted September 8, 2014 @penguinox Were you able to send your headphones for warranty? I sent mine last week. Quote Link to comment Share on other sites More sharing options...
Vlad Posted October 4, 2014 Share Posted October 4, 2014 Unfortunately a pair of in-ears is like a pair of socks. One day you take your foot out of your shoe and they have a hole in them. Please call us, the guys in support will be glad to help. I've had even the most expensive pairs fail. There's no magical method to building bullet proof strain reliefs or headphones that are impossible to plug with ear gunk. Of course we've significantly improved our standards over the years and our in-ears have one of the lowest defective rates in the industry, but I would be lying if I said I hadn't broken a set or two of X11i's. Quote Link to comment Share on other sites More sharing options...
jgrose Posted October 11, 2014 Share Posted October 11, 2014 I have a pair of Image One's that I purchased on Amazon ~8 months ago which have had this issue since they were delivered. It initially wasn't a problem as the device I used them on 99% of the time they worked fine on.. but my laptop, desktop, and my new phone all have the same problem - they do NOT connect properly if I plug them all the way in to ANY of these devices. I have to pull the plug out slightly which is incredibly difficult in order to hear any bass and not have everything incredibly tinny (or sound like it's far away in some cave). It seems this is a regular problem with Klipsch headphones in general and I'm hoping that this issue can be resolved. Quote Link to comment Share on other sites More sharing options...
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