Leech FI Posted July 3, 2022 Share Posted July 3, 2022 On 6/24/2022 at 10:16 PM, Ghen said: As I said in the other post, I have these versions: App version :1.11.0(1207) FW version: 1.6.9 HW version: 02.00.01 This is the only help that I can give you, try to update to last version all the parts. I don't know if you can update the HW version, maybe I have newer factory build. Can any dev response that? If the bug is because the HW version and you can't update it, the bug will never be fixed I have the same version numbers except the app version ”subnumber” which I think is the build number. I have iOS client and perhaps you have android? App version: 1.11.0 (107) FW version: 1.6.9 HW version: 02.00.01 I verify that the EQ presets are not stored to the speakers (despite the app is indicating so) and would like to emphasize the Anttielei’s message; I also find plausible that the announced succesful saving verification is a false positive based on mistake of the observer. Without verification I continue to believe that every single owner of Klipsch Fives face the same issue. We know that the app is lying about the selected preset. This is a problem that should be addressed by Klipsch. 1 Quote Link to comment Share on other sites More sharing options...
coldfreeze Posted July 10, 2022 Share Posted July 10, 2022 In this recent review Darko confirms that he also noticed that the EQ settings are abandoned every time the Fives are switched off. 1 Quote Link to comment Share on other sites More sharing options...
afwee9x Posted July 10, 2022 Share Posted July 10, 2022 15 hours ago, coldfreeze said: In this recent review Darko confirms that he also noticed that the EQ settings are abandoned every time the Fives are switched off. yes and in 12:20 he also mentioned , that the optical out is way better than the hdmi out, which sounds muffled in the mids. That a huge bug also! Quote Link to comment Share on other sites More sharing options...
Leech FI Posted February 4, 2023 Share Posted February 4, 2023 Half year later this problem still persists and is unaddressed by Klipsch. Did you guys trade your Fives away or still waiting for a fix? Quote Link to comment Share on other sites More sharing options...
Dmitriy Posted March 22, 2023 Share Posted March 22, 2023 On 7/3/2022 at 10:34 PM, Leech FI said: I have the same version numbers except the app version ”subnumber” which I think is the build number. I have iOS client and perhaps you have android? App version: 1.11.0 (107) FW version: 1.6.9 HW version: 02.00.01 I verify that the EQ presets are not stored to the speakers (despite the app is indicating so) and would like to emphasize the Anttielei’s message; I also find plausible that the announced succesful saving verification is a false positive based on mistake of the observer. Without verification I continue to believe that every single owner of Klipsch Fives face the same issue. We know that the app is lying about the selected preset. This is a problem that should be addressed by Klipsch. I have the same problem. Klipsch support advised to contact the service center to fix this problem. Quote Link to comment Share on other sites More sharing options...
coldfreeze Posted March 26, 2023 Share Posted March 26, 2023 When I contacted Klipsch support, they claimed that they know about this bug of the EQ settings not being saved, after the Fives are switched off. They also told me that the updated firmware would be out in Q1 2023. I hope they will release the firmware soon. Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 9, 2023 Share Posted April 9, 2023 После последнего обновления пропал звук через блютуз Quote Link to comment Share on other sites More sharing options...
Moderators dtel Posted April 12, 2023 Moderators Share Posted April 12, 2023 On 4/9/2023 at 12:05 PM, Михаил said: После последнего обновления пропал звук через блютуз No sound from bluetooth after last update Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 12, 2023 Share Posted April 12, 2023 1 hour ago, dtel said: Нет звука через блютуз после последнего обновления 1 hour ago, dtel said: Нет звука через блютуз после последнего обновления И на входах aux и phono сильное шипение Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 12, 2023 Share Posted April 12, 2023 On 04.02.2023 at 19:19, Leech FI said: Полгода спустя эта проблема все еще сохраняется, и Klipsch не решает ее. Вы, ребята, продали свои пятерки или все еще ждете исправления? После последнего обновления не работает звук через блютуз и на входах aux и phono сильный шум Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 12, 2023 Share Posted April 12, 2023 On 26.03.2023 at 08:52, coldfreeze said: Когда я связался со службой поддержки Klipsch, они заявили, что знают об этой ошибке, когда настройки эквалайзера не сохраняются после выключения Fives. Мне также сказали, что обновленная прошивка выйдет в первом квартале 2023 года. Надеюсь, они скоро выпустят прошивку. После последнего обновления пропал звук через блютуз и на входах aux и phono шипение по мере прибавления звука оно возрастает Quote Link to comment Share on other sites More sharing options...
Moderators dtel Posted April 12, 2023 Moderators Share Posted April 12, 2023 11 hours ago, Михаил said: После последнего обновления пропал звук через блютуз и на входах aux и phono шипение по мере прибавления звука оно возрастает After the last update, the sound through the bluetooth disappeared and the hiss at the aux and phono inputs increases as the sound is added Sorry I do not speak Russian, I used a translator and also have no idea of the problem of how to fix it, I do not work for Klipsch. Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 13, 2023 Share Posted April 13, 2023 On 12.04.2023 at 19:03, dtel said: После последнего обновления пропал звук через блютуз и нарастает шипение на входах aux и phono по мере добавления звука Извините, я не говорю по-русски, я использовал переводчик и также понятия не имею, как решить проблему, я не работаю на Klipsch. Просто думал может кто сталкивался Quote Link to comment Share on other sites More sharing options...
Михаил Posted April 18, 2023 Share Posted April 18, 2023 On 09.04.2023 at 20:05, Михаил said: После последнего обновления пропал звук через блютуз Поддержка klipsch прислала обновление и всё заработало! Quote Link to comment Share on other sites More sharing options...
coldfreeze Posted June 21, 2023 Share Posted June 21, 2023 Does anybody know if this is fixed? Quote Link to comment Share on other sites More sharing options...
Joris Vervuurt Posted July 5, 2023 Share Posted July 5, 2023 On 6/21/2023 at 3:56 PM, coldfreeze said: Does anybody know if this is fixed? I contacted Klipsch regarding this issue and the Live Chat operator sent the below firmware. Use at your own risk; I'm not sure if this is an official / stable firmware, but this has fixed the EQ problems for me! The .zip-file contains the instructions on how to update. Before installing the below update, make sure to update to the previous firmware using these instructions: https://support.klipsch.com/hc/en-us/articles/360046482812 --- What's new in this update: • Addresses an issue where EQ settings would not be applied after resuming from Standby • Addresses an issue where Night Mode would be partially enabled after standby, if it had been set before Download and un-zip the following file: https://pubklipschfirmwarefiles.s3.us-east-2.amazonaws.com/Fives/2023-01-31-EQAndNightModeUpdate/Fives+EQ+Update+Files+-+Klipsch+Product+Support.zip Quote Link to comment Share on other sites More sharing options...
Sixekko Posted July 15, 2023 Share Posted July 15, 2023 Joris... I ordered these speakers 2 weeks ago and also always had the same problem with the eq that it did not save. I love these speakers but would have sent them back today because of the problem, then I happened to see your post and downloaded and installed the zip file and hereditarily it saves my settings and keeps them too, it works!!! I am so grateful you can't believe this, thank you! Quote Link to comment Share on other sites More sharing options...
Joris Vervuurt Posted July 15, 2023 Share Posted July 15, 2023 (edited) 10 hours ago, Sixekko said: Joris... I ordered these speakers 2 weeks ago and also always had the same problem with the eq that it did not save. I love these speakers but would have sent them back today because of the problem, then I happened to see your post and downloaded and installed the zip file and hereditarily it saves my settings and keeps them too, it works!!! I am so grateful you can't believe this, thank you! @Sixekko You're welcome. 😉 I did recently notice new problems though... BT audio no longer seems to work and the AUX and Phono inputs only produce static noise (or a beep if I flip the switch on the back of the primary speaker). I'm working with Klipsch on getting these things resolved. Reverting to the original firmware does fix these inputs (but of course re-introduces the EQ problems). Are you facing the same issues as I show in this video? https://youtu.be/b9aHqQou5fE Edited July 15, 2023 by Joris Vervuurt Quote Link to comment Share on other sites More sharing options...
OO1 Posted July 15, 2023 Share Posted July 15, 2023 14 minutes ago, Joris Vervuurt said: @Sixekko You're welcome. 😉 I did recently notice new problems though... did you try doing a Full reset prior to installing the new firmware revision Quote Link to comment Share on other sites More sharing options...
Joris Vervuurt Posted July 15, 2023 Share Posted July 15, 2023 3 minutes ago, OO1 said: did you try doing a Full reset prior to installing the new firmware revision I did, and also after updating. Quote Link to comment Share on other sites More sharing options...
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