Masha Posted October 22, 2023 Share Posted October 22, 2023 Hey guys. Did you find the solution? I tried to plug out/ plug in, I deleted the app and reinstalled it but now it refuses to get connected to the speakers . I tried with USB, but not sure if it was successful. Updater app says the speaker’s’ firmware is up to date. There is still no sound from any sources 🫣 Quote Link to comment Share on other sites More sharing options...
Rakex Posted October 25, 2023 Share Posted October 25, 2023 Hello, im still having this trouble. I'm running firmware 1.6.9 Anyone find a solution ? Thanks Quote Link to comment Share on other sites More sharing options...
TomasB Posted October 31, 2023 Share Posted October 31, 2023 Just contact the Klipsch support team (https://support.klipsch.com/hc/en-us/requests/new) and they will assist you. Quote Link to comment Share on other sites More sharing options...
Jens_in_Berlin Posted November 8, 2023 Share Posted November 8, 2023 On 8/25/2023 at 12:23 PM, MushK said: I'm stuck at 1.6.9 and uninstalling/reinstalling the app doesn't make 1.6.12 appear. Can't use my bloody speakers so thinking of returning them, it's such a shame. same here… 😂 Quote Link to comment Share on other sites More sharing options...
thtung51 Posted November 15, 2023 Share Posted November 15, 2023 Klipsch app was updated. Does it fix this issue? Did Anyone try it? 1 Quote Link to comment Share on other sites More sharing options...
billybob Posted November 15, 2023 Share Posted November 15, 2023 Welcome @thtung51 Bumping up... Quote Link to comment Share on other sites More sharing options...
OO1 Posted November 15, 2023 Share Posted November 15, 2023 12 hours ago, thtung51 said: Klipsch app was updated. Does it fix this issue? Did Anyone try it? dont update anything unless you're having real issues , if you're having problems contact klipsch Quote Link to comment Share on other sites More sharing options...
thtung51 Posted November 20, 2023 Share Posted November 20, 2023 On 11/16/2023 at 12:53 AM, OO1 said: dont update anything unless you're having real issues , if you're having problems contact klipsch I have similar issue with this post. When Bluetooth connected, I turn on via ARC then the Fives cannot play any sound. I have to reset power to get it back. Quote Link to comment Share on other sites More sharing options...
OO1 Posted November 20, 2023 Share Posted November 20, 2023 15 minutes ago, thtung51 said: I have similar issue with this post. When Bluetooth connected, I turn on via ARC then the Fives cannot play any sound. I have to reset power to get it back. reach out to klipsch tech support via email , fill the form , and wait for an answer , be patient , they might be overwhelmed . phone USA . 800 554 7724 https://support.klipsch.com/hc/en-us/requests/new Here's are 2 bulletins , please read them carefully https://support.klipsch.com/hc/en-us/articles/360051127252-The-Fives-No-Sound-via-HDMI-ARC-Troubleshooting- https://support.klipsch.com/hc/en-us/articles/360043032612-The-Fives-Connecting-to-TV-through-HDMI-ARC Randy Quote Link to comment Share on other sites More sharing options...
bozojoe32 Posted January 20 Share Posted January 20 My Klipsch Five stopped producing sound from all inputs. I tried disconnecting the power cord with no change. Next I updated the firmware and downloaded the new Klipsch app. This solved the problem. The new app looks promising. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 20 Share Posted January 20 good to know Quote Link to comment Share on other sites More sharing options...
FZRDNZL Posted February 14 Share Posted February 14 Had the same issue as all of you. Got this fix from support. It worked for me... https://support.klipsch.com/hc/en-us/articles/360046482812-The-Fives-USB-Firmware-Update-Step-1 Quote Link to comment Share on other sites More sharing options...
mush1077 Posted March 3 Share Posted March 3 Me too yall, Me too! OK, I'm not sure what Fives is. I may be missing something. I have had the Bluetooth Klipsch computer speakers sitting in one spot for about 3 years hooked to my Alexia. I recently moved them to remodel the area. There was a gurgling deep growlish muffled sound? then nothing. They power on and look good, but no sound. This sucks because as some others mentioned, they are not cheap for the amount of use I got from them. any suggestions would help. Also, how do you reset them, and what's the cost? I'd hate to mail them as heavy as they are. Please help. Quote Link to comment Share on other sites More sharing options...
NotSoAudio Posted March 19 Share Posted March 19 Hi, I just bought my Fives and Google send me here. So first i updated my Klipsch, everything was ok i think. But, now i have minor issues connect with Bluetooth. Klipsch app info says this: Serial Number: 54B7E580EBE7 Model Number: 1067563 UUID: FA07104A-2B01-0000-0000-54B7E580EBE7 Current Input: Phono Firmware Version: 1.6.9 MCU Firmware Version: 7.0.3 Hardware Version: 02.00.01 DSP Firmware Version: n/a Bootloader Firmware Version: n/a So DSP Firmware and Bootloader Firmware IS n/a. Is this normal? Anyone else who has this in info status? And second, can i rerun usb-update and air-update again If it helps? Or can it break the speakers? Quote Link to comment Share on other sites More sharing options...
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