Klipsch Seven audio going mute when changing between apps

[Ramc]

Folks,

 

recently bought klipsch sevens 

i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute.

have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution 

[OO1]

reach out to klipsch tech support 

[digital_throwback]

On 1/6/2024 at 12:30 PM, OO1 said:

reach out to klipsch tech support 

I don’t understand…I thought the Sevens were an impeccable product and didn’t have wide-spread issues?

 

@Ramc Good luck with your situation. At the moment, I have had to factory reboot, re-load the firmware and now tech support has asked me to break out my toolbox to pull the primary apart and replace hardware…at least I had almost 3 days to enjoy them.

[wuzzzer]

On 1/5/2024 at 11:27 PM, Ramc said:

Folks,

 

recently bought klipsch sevens 

i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute.

have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution 

I’d try your TV’s optical output if it has one.  HDMI ARC is really buggy, no fault of Klipsch.

[OO1]

On 1/6/2024 at 12:27 AM, Ramc said:

Folks,

 

recently bought klipsch sevens 

i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute.

have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution 

https://support.klipsch.com/hc/en-us/articles/14781292328852-The-Sevens-Connecting-to-TV-via-HDMI-ARC

https://support.klipsch.com/hc/en-us/articles/6230401285396-The-Sevens-Connecting-to-TV

[Lucio C]

I actually have the exact same problem on The Nines. I have escalated this problem within Klipsch and waiting for response since November.

 

Based on the troubleshooting I did and the fact that the issue also exists with The Sevens and with two different customers..... I highly suspect a design issue with the auto off circuitry on the power board. Probably easily fixed through a firmware update.

[Phinol]

I had the same issue, but I solved it by changing my video settings on my Apple TV. Unable Format change 

[Twi555ter]

Hello, did you solve this problem aleeady ? I have same issue with Kliosch The Sevens and SAMSUNG TV, dorsn’t matter if it’s hdmi arc or optical cable. 

[Djeep]

On 10/21/2024 at 12:41 PM, Twi555ter said:

Do you have any information how to fix it? Got the same problem on my samsung tv