Ramc Posted January 6 Share Posted January 6 Folks, recently bought klipsch sevens i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute. have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 6 Share Posted January 6 reach out to klipsch tech support Quote Link to comment Share on other sites More sharing options...
digital_throwback Posted January 17 Share Posted January 17 On 1/6/2024 at 12:30 PM, OO1 said: reach out to klipsch tech support I don’t understand…I thought the Sevens were an impeccable product and didn’t have wide-spread issues? @Ramc Good luck with your situation. At the moment, I have had to factory reboot, re-load the firmware and now tech support has asked me to break out my toolbox to pull the primary apart and replace hardware…at least I had almost 3 days to enjoy them. Quote Link to comment Share on other sites More sharing options...
wuzzzer Posted January 17 Share Posted January 17 On 1/5/2024 at 11:27 PM, Ramc said: Folks, recently bought klipsch sevens i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute. have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution I’d try your TV’s optical output if it has one. HDMI ARC is really buggy, no fault of Klipsch. Quote Link to comment Share on other sites More sharing options...
OO1 Posted January 18 Share Posted January 18 On 1/6/2024 at 12:27 AM, Ramc said: Folks, recently bought klipsch sevens i connected HDMI Arc but when switching apps between YouTube and Netflix audio going mute. have to reset by toggle button on top between audio inputs. Anyone faced similar issue, what could be the solution https://support.klipsch.com/hc/en-us/articles/14781292328852-The-Sevens-Connecting-to-TV-via-HDMI-ARC https://support.klipsch.com/hc/en-us/articles/6230401285396-The-Sevens-Connecting-to-TV Quote Link to comment Share on other sites More sharing options...
Lucio C Posted April 5 Share Posted April 5 I actually have the exact same problem on The Nines. I have escalated this problem within Klipsch and waiting for response since November. Based on the troubleshooting I did and the fact that the issue also exists with The Sevens and with two different customers..... I highly suspect a design issue with the auto off circuitry on the power board. Probably easily fixed through a firmware update. Quote Link to comment Share on other sites More sharing options...
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