ARPRINCE Posted December 9, 2005 Share Posted December 9, 2005 Enjoying online gaming last night when all of a sudden, power to my HT went out. When I tried to power up everything, the powercenter wouldn't turn on and was emitting a continous sound. Tried to reset the unit but to no avail. It's a good thing I have a Triplite as a backup surge and line conditioner so I plugged all my HT stuff in there. Whew! All was working just fine. Called Monster support and told me that the unit took a huge surge/spike hit and I have to return it back so they can replace it with a "NEW" one. I'm glad I have that protection than none at all. It was worth the money IMO. Quote Link to comment Share on other sites More sharing options...
Malcolm Posted December 9, 2005 Share Posted December 9, 2005 How would the Monster rep know your unit failed because of a massive surge? Maybe it failed because of a defective component. Did anything else in your place die? Smart PR, though. Tell the customer it failed and protected his system, whether it did or not. Quote Link to comment Share on other sites More sharing options...
ARPRINCE Posted December 9, 2005 Author Share Posted December 9, 2005 How would the Monster rep know your unit failed because of a massive surge? Maybe it failed because of a defective component. Did anything else in your place die? Smart PR, though. Tell the customer it failed and protected his system, whether it did or not. The unit was plugged into an APC voltage regulator. The APC tripped too so I had to reset it. I summed up that it did get hit rather than failed. The customer rep asked me if any of my HT unit was noit functioning. I should have told him my DLP TV is busted and they might have replaced it too - hehe. Quote Link to comment Share on other sites More sharing options...
ARPRINCE Posted January 13, 2006 Author Share Posted January 13, 2006 I sent the defective unit back last year and received a brand new one on the first week of January. Nice! I removed my APC AVR and directly connected the powercenter to my Tripplite LC1800 (which imo performs better than the APC). While playing Xbox, all power to my HT went dead and the powercenter started making that continous noise/alarm again. Just like the first one, the unit died on me but this time, no voltage tripping, no nothing! [:^)] Good thing, all my HT equipment was not affected. Only the powercenter which I now assume was defective in some way. ** RANT FOLLOWS ** Last Monday called up monster for support. Was able to talk to a customer rep. She was polite and everything at first. When I told her the situation and learned that this is my second RMA, her tone of voice and attitude changed. Gave a new RMA number and when I asked for the mailing address, she kindda snapped back at me saying " don't you already have it?". Told her I sent it out a month ago, hesitated a little but gave it to me at the end. The attitude really pis#ed me off and gave her my thoughts about it in a civilized manner. She told me if she I want to file a complaint, I can talk to her supervisor. I said OK, patch me up. After a few minutes waiting, I ended up with the operator! I asked the operator to connect me to the customer service supervisor, left a voice mail and contact number and never heard back from anyone again. The experience really cemented my decision not to purchase any more product from that company in the future (not that I bought any recently - hehe). As a matter of fact, if they do replace this unit with a new one, it's going directly to eBay! Quote Link to comment Share on other sites More sharing options...
picky Posted January 13, 2006 Share Posted January 13, 2006 Wow! Sorry to hear about your unfortunate phone experience. Who do these companies think they are fooling? With the way corporations are dropping dead left-and-right, if companies such as Monster keep biting the hand that feels them, they will eventually starve to death. Who will care about their products, then? Best of luck on Ebay! -Glenn Quote Link to comment Share on other sites More sharing options...
ARPRINCE Posted January 13, 2006 Author Share Posted January 13, 2006 I went ahead and ordered this Tripp Lite line conditioner. Best price anywhere out there. Goodbye to Monster Crapola! I feel a lot better now! [] Quote Link to comment Share on other sites More sharing options...
picky Posted January 13, 2006 Share Posted January 13, 2006 That should do you just fine. I protect our theater with the Tripp Lite LCR 2400 Line Conditioner. Quote Link to comment Share on other sites More sharing options...
boomer9911 Posted January 14, 2006 Share Posted January 14, 2006 wow, sorry to hear that. I can't say I have had any problems having used the HTS5100 and now HTPS7000 for 5yrs, but agree, you are paying for a name in Monster and there is alot of competition out there with quality protection for the money.... Quote Link to comment Share on other sites More sharing options...
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