I have a friend that filed her 2019 taxes. She received a letter from the IRS that she forgot to include her health insurance documents and she mailed those back to the IRS. Then the Covid shutdown hit and her return hasn't been processed any further.
Now it's getting close to the filing deadline for 2020 taxes and her 2019 return still hasn't been processed. From the 2019 return she needs her refund amount (it did change with the form the IRS asked for) for her 2020 filing so 2019 refund can be taxed.
The IRS isn't accepting phone calls or any kinds of requests for help. So, what does she do now?