Hey all, I kind of have a dilema. I bought a Rio Karma, one of the best mp3 players on the market sound quality wise. Anyways, it went bad, so I had to get an RMA for it. I got the replacement today, and it dont work. So should I just get another replacement, or tell them it should have worked the first time, so Id like you to replace it with a brand new one, not a refurbished one, or replace it with your top of the line model (which is a 6 gig, not a 20 which I have). I dunno what to do. Help? THanks, David