KevinB

At one point I asked Klipsch to provide some documentation but I never got a response. My BAR 48 died a couple of years ago. I've moved on. 😀

Well, that does simplify things... It doesn't really matter how you got to this point. All you can do now is to work with Klipsch to get a warranty replacement. Not all of our soundbar issues are firmware related. These devices all too often experience component failures. Klipsch doesn't try to resolve them. Their solution is to provide a warranty replacement for the whole soundbar.

Sorry, @JoseP I haven't done any hardware repairs myself. I'm not familiar with the internals.

I don't think much can be done without a lot of troubleshooting. You can't fix something until you know where it is broken. Even Klipsch doesn't attempt these repairs. They just provide a whole replacement, if the unit is still within the warranty period. I wouldn't count on much support from Klipsch on this one.

Hi Zac, My only suggestion is to contact whomever provides Klipsch support in Italy. Klipsch has removed all firmware for the Cinema series soundbar from their website. Furthermore, downgrading firmware is not supported and could damage your soundbar.

This is a new topic: See if your question has already been answered. If not, you should start a new thread for a new topic.

Hi @Danielino, welcome to the Klipsch Community forums. A new Cinema 600 soundbar comes with a new subwoofer. Both should have the same firmware. Firmware v33 was an upgrade to v31 that Klipsch has since pulled from their website. I installed the V33 firmware on my Cinema 600 and a couple of weeks later it died so I'm not surprised it was pulled. How do you know your subwoofer's firmware was updated? I don't remember there being a way to see what firmware version the subwoofer might be using. Even if your subwoofer was attached to a Cinema 600 whose firmware was upgraded to v33 it does not necessarily mean that the subwoofer's firmware was altered. A more plausible explanation is that the subwoofer is defective. There have been a number of issues affecting Cinema subwoofers as you can see from these Klipsch articles: Cinema 600 - Subwoofer - Woofer Removal Cinema 600 - Subwoofer - Amplifier Plate Removal

Welcome to the Klipsch Community forums. I don't have any experience with the RSB-11 soundbar and no one else has jumped in with any suggestions. All I can suggest is to contact Klipsch Product Support for assistance. How To Contact Us for Support

The same thing happened to me. I don't think the Cinema 800 or 1200 were shipping at the time I got my Cinema 600. Unfortunately, the Cinema 600 died after a few months. One of the reasons I chose the BAR48 was because the specs said it supported Dolby Digital Plus which can provide CD quality audio. While many of the BAR48 issues I reported had been resolved with the the Cinema 600, it doesn't support Dolby Digital Plus so it is actually a downgrade from the BAR48. The Cinema 800 on the other hand...

@Pod169 Welcome to the Klipsch Community forums. I don't have any experience with the RSB-11 soundbar and no one else has jumped in with any suggestions. All I can suggest is to contact Klipsch Product Support for assistance. How To Contact Us for Support

@Jlesp Welcome to the Klipsch Community forums! Other Cinema 800 owners have encountered similar issues. These issues can often be resolved by updating the soundbar's firmware. This article should help: Cinema Bars - Surround Speakers Crackling If you have any other questions, we are happy to help.

Hi John, Welcome to the Klipsch Community forums. This is an issue that affects many Cinema soundbars. I suggest you Submit a request to Klipsch Product Support and describe the issue you are having. They will be able to to help you resolve this issue.

Hi @DevinS Welcome to the Klipsch community forum. Have you had an opportunity to review the many Cinema 800 articles Klipsch has provided? Yes, It was removed a while back. The latest firmware can't be installed if the currently installed firmware is too old. If that happens to be the case, Klipsch will provide you with intermediate version that will then allow you to install the current version. To insure you are given the correct version to install, Klipsch wants to verify the version that is currently installed before providing you with links to the new one. These are the current firmware versions for the Cinema 800: MCU 107 > WIFI 1.0.209.0 > DSP 5.0 > SUR T 04 > SUR R 11 > SUB T 03 > SUB R 02 > HDMI 43 Follow this article and record the firmware versions that are currently installed on your soundbar: Cinema 800 - How to Check Firmware Versions Next, Submit a request to Klipsch asking for links to the latest firmware. Be sure to provide the versions that are now installed on your soundbar. This is an issue with the firmware that was initially installed on many new Cinema 800 and Cinema 1200 soundbars. Thankfully, this issue has been almost completely resolved with the latest firmware update. Please let us know if this information helps you resolve your issue.

I've never heard of that kind of behaviour before. If you're connecting via Bluetooth or analog the audio level at the source will affect the output volume level. More likely it is due to an intermittent component failure in the soundbar. Open a service request with Klipsch Product Support.

Read this: Cinema 600 - How to Check Firmware Versions v31 is the current version. I don't remember what version was installed prior to v31 but it was most likely a number smaller than "31". I don't ever remember seeing a v65 firmware for the Cinema 600. Update 2023-01-04: Klipsch has reorganised the support pages. Most of the old links are broken. These are all the support articles for the Cinema 600.

Hi Ron, Welcome to the Klipsch Community forums. The public forums are the correct place to ask for help. This way, everyone can benefit from the answers.🙂 I suspect your assessment of the issue is correct. Unfortunately, after two years, it is unlikely you can get a warranty replacement but I would try anyway. If you can't get a replacement your only other option is to take it in to a Klipsch dealer who does repairs or an electronics service depot and see if they can repair it. They may be able to locate a replacement power supply or maybe identify a few capacitors that need to be replaced. In any case, it's likely to cost a lot less than a new soundbar. I didn't! 🙂 The Cinema 800 is my fourth soundbar. See this post for more details.

Welcome to the Klipsch Community forums. As I mentioned to JB19 in my previous post, review other Cinema 800 and Cinema 1200 posts. It's unfortunate but information is dispersed among a dozen different threads. The Cinema 800 and Cinema 1200 have a lot in common and you will find useful information in the Cinema 1200 threads too. Others have also reported that crackling sound. While the Surround 3 speakers could be defective, the issue might also be resolved with a firmware update to your soundbar which will update the firmware in your surrounds. The first thing you should do is Submit a request to Klipsch Product support. Describe your issue and provide them with your current firmware versions. To do that, see this article: Cinema 800 - How to Check Firmware Versions.

I just updated my Cinema 800 a couple of weeks ago with the latest firmware from Klipsch. The Cinema 800 and Cinema 1200, while different products, have many similarities and similar issues. I have not seen any Release Notes from the Cinema 1200 firmware documentation. These are the latest firmware versions for the Cinema 800: MCU 107 > WIFI 1.0.209.0 > DSP 5.0 > SUR T 04 > SUR R 11 > SUB T 03 > SUB R 02 > HDMI 43 While this firmware hasn't resolved all my issues it definitely is an improvement. These are the release notes on the firmware documentation I received from Klipsch for the Cinema 800. Resolved "no sound after prolonged standby or mute" issue, requiring a power cycle Addressed crackling in surround speakers User experience has been improved. FACTORY RESET now scrolls when device is reset. Night Mode and Dialog Mode now preview the current setting before changing. The bar no longer endlessly scrolls UPDATING when an update is installed. Sometimes the update would cause the bar to no longer power on - aka “bricking.” This has been addressed. No longer scrolls "Network Not Detected" when bar is actually connected to network. Bar no longer wakes up in "CAST" mode, even when not casting from a device Resolved issues related to Mesh Networks Updates to Google Play and Spotify support

@JP71 Have a look at this thread: Bar 48 No-Power Repair Thread.

@Stockhammer Read the Cinema 400 documents and see if they answer your questions. If not, open a case (i.e. Submit a request) with Klipsch Product Support and ask about a warranty replacement. You may no longer be able to return your soundbar to your retailer but it does have a warranty which I think might be 1 year.

Most of the BAR 48 issues have been encountered previously by other customers and have been discussed in other threads. The first thing to do is review existing forum content. If your issue is not addressed, you are better off adding your comments to one of the existing threads dealing with your specific product/issue. Click here for content related to the BAR 48.

@001 @billybob I've been helping out with issues affecting the BAR series and Cinema series sound bars for the past couple of years but I seem to miss posts when someone starts a new thread. If you think I can help out somewhere, please tag me and I'll jump in. @Floyd91 Most of the issues have been encountered previously by other customers and have been discussed in other threads. The first thing to do is review existing forum content. If your issue is not addressed, you are better off adding your comments to one of the existing threads dealing with your specific product/issue. Click here for content related to the BAR 48.

@Larry1974GD Re: Audio Quality There is a lot of information about things that can impact audio quality if you search online. There is no way this issue can be explained in a few paragraphs here. The sound levels you obtain when using an analogue or Bluetooth input depend on the source. If the sound from the soundbar is not loud enough, increase the sound level at the source. Again, audio quality also depends on the source material. If you are listening to old MP3 files, it doesn't matter what type of connection to the soundbar you have, the audio quality will be poor. Most TVs will pass through audio from one of its inputs to the HDMI-ARC as-is without converting it so while the HDMI-ARC (or eARC) has a much higher bandwidth than other connections and can support higher quality audio, it can't improve or change the audio quality it sees on its other inputs. If you are listening to audio only from external sources, you are better off connecting those sources directly to your Cinema 600 using the Digital (optical) input if you can. If not, use the analogue or Bluetooth inputs. You will get the best audio quality from your TV using the HDMI-ARC connection. This will allow you to use your TV's CEC functions to turn the soundbar on/off and control the volume using the TV remote. The Cinema 600 supports "Dolby Audio" but there are many types and only the most basic one, Dolby Digital, is supported. Dolby Digital can provide 5.1 surround sound via the HDMI-ARC or Digital connection but it cannot be considered high quality audio. Dolby Digital Plus can provide "CD Quality" audio but only via HDMI-ARC or HDMI-eARC. Unfortunately, the Cinema 600 cannot decode Dolby Digital Plus. If you want higher quality audio and higher sound levels from your Surround 3s, you might want to consider a Cinema 800. It will work with your existing Surround 3s. It has two HDMI connections on the soundbar so you will not be restricted by any limitations your TV may have. It supports Dolby Digital, Dolby Digital Plus, Dolby Atmos, Dolby HD, and more. It supports HDMI-eARC so if your TV also has HDMI-eARC your soundbar will be able to process higher quality audio from your TV. Dolby Atmos provides precise positioning of specific sounds: front to back; left to right; up and down. The Cinema 800 does not support any up/down positioning and there is no way to connect additional speakers needed for full Atmos positioning but it does support Dolby Atmos, provides better positioning of sound than does Dolby Digital and provides much higher quality audio. I hope this helps...

@Larry1974GD Re: Surround 3s The sound levels and sound quality delivered to the Surround 3s are determined by the firmware on the soundbar. Customers have been complaining about extremely low sound levels from their Surround 3s for a long time. Klipsch attempted to resolve these issues on the BAR 48 with a couple of firmware updates but I noticed very little difference after applying the updates. The Cinema 600 only provides very limited control of the Surround 3 volume and, in my opinion, it too is largely ineffective. See the Klipsch article: Cinema 600 - Surround Sound Level Adjustment with Surround 3's. I now have a Cinema 800. There have been three firmware updates since I've had this soundbar and the Surround 3s now produce adequate sound levels. The Cinema 800 firmware updates will also update the firmware on the attached surrounds and have resolved other issues like hissing and scratchy sounds that some customers have reported. Since I am using the same Surround 3s that I purchased with my BAR 48, I can only conclude that the majority of the issues affecting the Surround 3s are a result of the soundbar to which they are attached.

@Larry1974GD That's a lot of information you have provided... Have a look at these Cinema 600 documents. They may answer some of your questions. I'll try to respond to some of your concerns a little later when I have more time.