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  1. I just purchased the Cinema 800 with surround 3s and they sound amazing. Then checked the firmware and everything is updated. It's only been a week. I hope I don't regret the purchase but good to know the Onkyo partnership has made their electronics reliable. Good comments on this forum. Glad to have joined.
  2. After my second BAR 48 died, Klipsch gave me a Cinema 600. It had just become available. Unfortunately, it only lasted a few months. I was then given a Cinema 800. Search these community forums for "Cinema 800" to learn more. Both the Cinema 800 & 1200 have reliability issues too but far fewer than the BAR 48 and the Cinema 600 do. Early firmware updates were a disaster but the latest ones are stable. You should be quite happy with your Cinema 800. I am. 🙂
  3. I don't believe that ARC/eARC is your issue. I have an older Samsung TV that does not have eARC. My Cinema 800 is connected to the TV's HDMI/ARC input and I have full 4K60Hz video. You could have an issue with your TV's HDMI/ARC input. That is why I said: If you used a different HDMI input on your TV when you did your tests, you did not eliminate the TV's HDMI/ARC input as the problem, which has nothing to do with ARC per se. Very true but ARC/eARC is not used for video. The Cinema Series soundbar articles mention eARC because it has the bandwidth required to provide all the audio formats the Cinema 1200 supports as described in Cinema 1200 - Decoding and Playback Modes but that article is a bit misleading. HDMI/ARC has the bandwidth to support a Dolby Digital Plus audio stream which provides higher quality audio (CD quality) when compared to Dolby Digital. Furthermore, Dolby Digital Plus does support Dolby Atmos, albeit at a lower audio quality. Since the Cinema Series soundbars do support Dolby Digital Plus we can listen to Dolby Atmos content via an HDMI/ARC connection as long as the TV can provide it.
  4. Hello all, I have a Klipsch Cinema 800 for a few weeks now. I am using the ARC from an older Samsung JS8500 LED TV. My issue is the sound is not clear. It has a slight muffled and compressed sound to it. I checked my firmware levels and they are current to the ones on the Klipsch webpage. I have tried the various presets (Standard, Direct, Movie, Music, etc.) I cannot find one that mids and highs sound better than my $75 bluetooth speaker. I am nearing my return window and I need to decide on how to remedy this. I have read reviews and comments on the great sound quality so I want to get mine to sound great. I have tried playing music from my iPhone and it really does not sound very good. Muffled and compressed and a sounds like a AGC limiter. I am not really interested in headbanging loud volume but I do want it clean and have the dialog easy to understand. Any advice? Open a case with Klipsch or is this just the nature of the beast and I should look elsewhere?
  5. hi @audiophile18, The Cinema Series soundbars are being phased out and are being replaced with the Flexus Soundbars as @billybob pointed out. The Cinema Series has had its issues: most notable are the many firmware issues and general hardware reliability. The current firmware versions are quite reliable and have addressed most of the issues found in earlier firmware versions. Hardware reliability is another matter. Some owners have had two or three replacements while others have no problems at all (yet). The the most notable remaining issue that affects the Cinema 700, 800, & 1200 is the loss of audio which can be be be restored by power cycling the soundbar. I have a Cinema 800. I still encounter this issue every three or four weeks, much less frequently though than the almost daily occurrence when the issue first surfaced. The other issue involves the centre channel dialog which Klipsch never completely resolved. Very few, if any, of the hardware issues plaguing the Cinema Series soundbars involve the Klipsch speakers. Almost all are due to issues with the electronics. All owners agree: They sound fantastic! I know there are some great deals on Cinema series soundbars now but my advice would be to wait for the Flexus Soundbars. The entry level models will be released first followed by the higher end models a few months down the road, just has Klipsch did with with the BAR series and the Cinema series.
  6. I've been using the Klipsch Cinema 800 soundbar for a few months now and I have to say that I haven't encountered sound quality like this anywhere else. It really deserves to be praised.
  7. I have not had any issues with my Connect App but I don't use it very often. The equalizer function is pretty basic: it allows you to raise or lower levels in three ranges (lower, mid, & trebil). When I had my Cinema 600 I found the effectiveness of the equalizer to be disappointing. It's better on the Cinema 800 but not great. Since the equalization is done in the soundbar, the results depend pretty much on the soundbar.
  8. I just found this thread because my Cinema 600 died one month short of 3 years. I have to give props to Klipsch in my case because they sent me a Cinema 800 for replacement free of charge and told me they don’t want the 600 back and I can do with it as I see fit. So…. I plan to attempt the repair on this thread and use in another room. Thanks for all the info here and I will follow up after the new power supply comes.
  9. Nobody has addressed the "error reading name" portion of OP's post. I'm seeing the same issue where the Connect app sees Cinema 800 soundbar, connects to wifi, goes through the Alexa config screen, but stumbles upon reading the system name and gives the error, "There was an error reading the name. Please try again." It happens even after doing a Factory Reset on the soundbar. Perhaps a Klipsch rep can address the issue. Cheers.
  10. The firmware values for sur r and sur t are not matching what the latest firmware is supposed to be I have the cinema 800 with the surround 3 rear speakers I also run a extra wired sub that for some reason has a loud pop when ever I turn my tv off any advice on these two problems thx
  11. Hello @R1c0, @itsmeray, @CH315, @Dlayhue01 I just came across this thread otherwise I would have replied sooner. I use the Surround 3's with my soundbars. First, I had a BAR 48 so I know all about those issues. I too was given a Cinema 600 as a warranty replacement so I know all about the Cinema 600 issues too. My Cinema 600 died completely after a couple of months. I had just updated the firmware to the latest version a few days before Klipsch pulled that update. While Klipsch is pretty good about providing warranty replacements, if you are within the warranty period, the Cinema 600 doesn't really qualify as a replacement for the BAR 48. The BAR has more features than does the Cinema 600 and, while a warranty replacement doesn't have to be the same model, it does have to have compatible or better features than the model it is replacing. Both the BAR series and the Cinema series soundbars have major reliability issues, especially the BAR 48 and the Cinema 600. The most recently manufactured Cinema 600's are labeled Rev 3. 😞 When I pointed out to Klipsch that the BAR 48 specs had features not present in the Cinema 600, they replaced my dead Cinema 600 with a Cinema 800 that had just been released. Through all of this, my Surround 3's never gave me any problems. Here are some suggestions how to troubleshoot Surround 3 pairing issues. Move the Surround 3's close to the soundbar, say 3 to 5 feet, just in case there are any signal strength or interference issues. Move any bluetooth or Wi-Fi devices that could cause interference away from your soundbar. Make sure the switch on the back of the Surround 3's are set correctly: One should be in the "L" position; the other in the "R" position. If only one of the Surround 3 speakers is paired, try reversing the switches on the back so that left becomes right and right becomes left and try to pair them again. If the same physical speaker again pairs successfully, that would suggest the other speaker has an issue. If however the other speaker pairs successfully it would suggest that the soundbar is only able to pair to a specific channel (either the left or the right) and the failure to pairing is due to an issue with the soundbar. If you haven't done so already, I suggest you read these Cinema 600 articles.
  12. If you own a Cinema soundbar and it is still within the warranty period it is "supported". If your soundbar has a defect and it is still within the warranty period Klipsch will provide a "warranty replacement". They do not repair customer's soundbars. If they provide a warranty replacement you have to return your defective one. Klipsch doesn't guarantee that your warranty replacement will be new; it may be a refurbished unit. I owned a BAR 48, Cinema 600, and a Cinema 800. Over the life of these products Klipsch provided firmware updates to address specific issues and provide new features so it was quite possible that your soundbar was beyond its warranty period but you were able to install new firmware. You may notice a revision (rev) number on a some soundbars. That indicates a change to the manufacturing process. Perhaps there were reliability issues with certain components and Klipsch addressed those issues. Those are the only changes I'm aware of that Klipsch makes to existing soundbars. When Klipsch decides to do a major upgrade to products like the BAR series and Cinema series soundbar they do it by introducing a new product. Prior to introducing a new product it is a common practice for manufacturers to discontinue an existing product and sometimes significantly reduce the price to clear out existing inventory. I have not seen any official notice from Klipsch stating that Cinema soundbar models are being discontinued but I do see a number of indications that lead me to believe that is indeed the case. There are only a few Cinema models still on the Klipsch website available for purchase. Some retailers have told customers that (some of) the Cinema series soundbars are being discontinued. The price of the Cinema soundbars has been reduced significantly. I have not heard of any announcements from Klipsch about new soundbars to replace the Cinema series.
  13. I'm facing an issue with my Cinema 700 system (Costco version of Cinema 800), which is connected to a Sony X91CJ TV. Recently, I added a pair of Surround 3 speakers to the setup. However, I've been experiencing audio issues even before integrating the Surround 3, and this persists when WIFI is disconnected, suggesting that signal interference is unlikely to be the cause.
  14. Hello @dissatisfied buyer and welcome to the Klipsch Community forums. Klipsch has been very good at honouring their warranty and providing warranty replacements. I have a Cinema 800 with Surround 3s. The current firmware resolves most of the major firmware issues although the soundbar still must be power cycled occasionally to regain audio. Once you manually install the firmware Klipsch provide and connect your soundbar to your network (wired or WiFi), the soundbar will automatically update the firmware when newer firmware becomes available.
  15. I have a cinema 800 soundbar ive experienced alot of sound not coming through. Have to unplug then plug back in. Still have problems. Klipsch only fix is sending you a file you download to a flash drive. Then try to update what a hassle. I see alot of people with issues on these bars. They are expensive. Klipsch should of done better. Im highly dissapointed. I bought mine directly from Klipsch. Hope they honor what they sell and fix this.
  16. >Is there an EQ in the connect app you can use with the Cinema 800? As far as i can tell there is no EQ, but confimration would be nice.
  17. Connect via BT works nice ... but as soon as i get to the name your product screen it loads a bit and then gets an error "error reading name". soundbar is on the latest FW upgrade and i tried several phones, did a full reset on the soundbar and tried older versions of klipsch connect. so far no luck. Is there an EQ in the connect app you can use with the Cinema 800? Or is all that comes after naming the bar, the registrations and thats that? Overall a very bug product ... sometimes just wont turn on via HDMI ARC. needs to be disconnected from power and restartet to get it working again.....
  18. klipsch are working on Firmware updates for the Cinema 1200-800 , Cinema 600 does not show any pending issues online . Cinema 1200 https://www.klipsch.com/products/cinema-1200-sound-bar-and-surround-system ISSUE: CINEMA 1200 REMOTE IS NOT ADJUSTING REAR HEIGHT OR FRONT HEIGHT VOLUME. SOLUTION: A FIRMWARE UPDATE IS BEING TESTED AND WILL BE IMPLEMENTED OVER THE AIR OR VIA USB UPDATE. THE KLIPSCH CONNECT APP CAN ALSO ADJUST ALL CHANNEL VOLUMES. Cinema 800 https://www.klipsch.com/products/cinema-800-sound-bar CHECK BACK FOR UPDATES. ISSUE: THE DEVICE IS CONSTANTLY "UPDATING." RESOLUTION: INSTALL THE LATEST DSP MANUALLY. ISSUE: SOUND BAR IS NOT TURNING ON SOLUTION: RE-FLASH THE MCU FIRMWARE. Cinema 600 https://www.klipsch.com/products/cinema-600-sound-bar
  19. My Klipsch dealer from whom I purchased my soundbar told me last week that the Cinema 800 & 1200 have officially been discontinued (in Canada at least). Speculation is that the Cinema 600 is soon to follow.
  20. The consensus is they have been known to inject things at times to steer those into other brands especially after they started going with a paid subscriber model. No one that owns Cinema 800's I spoke with understands what they posted. It is true that Atmos gets mixed to the the left and right mains due to not having dedicated Atmos speakers like the Cinema 1200's, but the mains do indeed play discrete when they are supposed to. My son loves the setup (I added an unused R120-SW to it, but not the surround speakers).
  21. This is a good thread with some answers: https://www.avsforum.com/threads/costco-exclusive-klipsch-reference-cinema-system-with-dolby-atmos-5-1-4.3219069/ What to upgrade really depends on a lot of things. For most they go with better subs, those that can hit below 20Hz...but if you live in an apartment that could be an issue. Then they will upgrade mains/center, but if you don't have the room then that's an impossible upgrade. For $400 that is a steal though. I just snagged a Cinema 800 for $399 and this system will smoke that, sure you need a receiver but that is low-hanging fruit. I always check accessories4less.com for receivers. They are one of the best bang for bucks and you get a warranty (unlike ebay). You can pick up a RX-V385 there for only $199. For a $300 budget you can get either the RX-V585 or RX-V680. I used to run Yamaha, but now I run Denon. If you can push the budget $99 you can get into a RX-V685 which brings more especially better YPAO RSC and another $100 can get you into a RX-A2A which offers more including HDR10+ as well as part of their premium lineup so all the electronics inside will be better. They have your reference system for $100 more than you paid though, like I said that was a really good purchase if those fill your needs and if you just wanted something to start out with will sound great as you upgrade and in the end you are not out a lot of money.
  22. I have the exact same problem with my Cinema 800 and it has been this way since I bought it in 2021. I also have the surround 3s but I am using an LG C1 for my TV. I have seen this reported for the Cinema 1200 as well but I have yet to see a root cause or a fix identified. I have done troubleshooting with Klipsch support but nothing resolves the issue.
  23. I know the R-120SW isn't a great sub, but since I am stuck with it it's good to know I can upgrade the Cinema 800 for my kids. I wanted a Samsung 9x0 setup, but when I found the Cinema 800 new open box for $399 shipped, it's a helluva deal. It's also only for a bedroom. If I could do it over, I'd order them the SPL-120 like I ended up with. I was shopping Amazon for subs and was "saving items" for later because of Prime Day coming up. Somehow I did a buy it now on the R-120SW.
  24. Is Rtings review correct? Sound Rating: 5.4 Dolby Atmos Supported Dolby Digital Incorrect Implementation Dolby Digital Plus Incorrect Implementation Dolby TrueHD Supported DTS Not Supported DTS:X Not Supported DTS-HD MA Not Supported PCM Channels Up To 7.1 This soundbar has amazing audio format support via ARC. It supports Dolby Digital, which is the most common surround sound format. It can also play lossless and object-based surround sound formats like Dolby Atmos and has eARC support. However, unlike the Sony HT-A3000, it doesn't support DTS content. Also, when you play Dolby Digital or Dolby Digital Plus content, any dedicated left or right audio plays on both channels simultaneously. This is also true with the left and right surround channels, meaning that sound effects aren't as accurately localized within the soundstage. For example, a voice meant to come from the left seems like it's coming from the left and right simultaneously, which doesn't give you the same life-like feel.
  25. I recently picked up a new open box Cinema 800 for $399 to replace the kid's Yamaha YAS-209. I had ordered a Klipsch R-120SW which is not worth returning for the costs (they did credit me $35 bringing my total for it $250). Would this be a better sub than the included 10" sub, I would connect it via RCA? Thanks
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