Enrique Troncoso Posted January 22, 2011 Share Posted January 22, 2011 2 years ago I bought the Klipsch Custom-3 and although a friend advice was to go for Westone 2, I spent almost $300 US dollars in this pair of headphones. What is really hard to understand is that these headphones sound excellent, they were comfortable and in general very balanced sound for any kind of music. So many may be thinking, well...what are you disappointed about? 1. ) THE CABLE, THE CABLE....Listen KLIPSCH...THE CABLE, THE CABLE These Cables were constantly tangling, and although I managed to take good care of them, treating them with more care than my baby girl, they kept tangling, Every time they rubbed against anything the noise travel through the cable. Eventually happened what is the result of poor designed cables...The right ear stopped working, the cable somewhere broke the threads and stopped working. Unfortunately for me it happened out of Warranty so my only choice was to replace them or call Klipsch to get them repair ( AT MY EXPENSES). 2. CUSTOMER SERVICE: I called customer service and explained the situation, I offer to pay everything (shipping, replacing the cables, and any fees they would deemed necessary as long as they were at a reasonable cost). SORRY SIR! SINCE YOU ARE OUT OF WARRANTY WE CANNOT REPLACE THEM AND WE DO NOT REPAIR HEADPHONES, PLEASE BUY NEW SET..... This guy or he is stupid or he is thinking I am stupid........Simple solution for me....... I went to WESTONE and bought a new pair of WESTONE 2....I SHOULD HAVE LISTENED TO MY FRIEND.....I would still have headphones..... Quote Link to comment Share on other sites More sharing options...
Zen Traveler Posted January 22, 2011 Share Posted January 22, 2011 http://community.klipsch.com/forums/AddPost.aspx?ReplyToPostID=1242546&Quote=False I just want to share with you my 2 years using the Custom-3: Let me start by saying that this has been MONEY WELL SPENT...yes i have enjoy these earphones all along these years. ...The cable, although has not been an issue for me, have tendency to tangle and you must be careful or you will end up with cut cables or nods all over the place. The construction of the cable insulation is ok but not flexible enough and could lead to short cuts in the wiring if not handle with care..... When is time to get my new pair of earphones i will go for the Westone-3 or UMX3. Hopefully by then Klipsch engineers will have something on that league for real audiophile listeners like myself. Klipsch really need to improve noise isolation with ear tips, although well designed, that can provide that extra seal for demanding ears. I will continue enjoying this earphones and regardless of what i found them missing, they are still a great pair of earphones that has given me 2 years of good quality sound in a small package. Enjoy. Enrique Rodney Troncoso Quote Link to comment Share on other sites More sharing options...
Enrique Troncoso Posted January 22, 2011 Author Share Posted January 22, 2011 THE CABLE....THE CABLE .....KLIPSCH....LISTEN....THE CABLE ....THE CABLE...THE CABLE FIX IT .....FIX IT... THE CABLE ....THE CABLE....THE CABLE Quote Link to comment Share on other sites More sharing options...
Zen Traveler Posted January 22, 2011 Share Posted January 22, 2011 It appeared you received an additional 6 months of use and were planing on buying Westone after you were done with this pair and it appears the time has come...Good luck in your purchase and let us know how cordial the Westone Forums are. Quote Link to comment Share on other sites More sharing options...
Enrique Troncoso Posted January 22, 2011 Author Share Posted January 22, 2011 WRONG......! I was planning to get them repaired at MY EXPENSES... KLIPSCH Customer Support refused and suggested to buy a new pair... These phones had great sound but I always struggled with the cable....So the answer to you is plain and simple The cable in all Klipsch Headphones is a POOR DESIGN, and when you spend almost $300 dollars for it, you expect a better product. CASE CLOSED! Quote Link to comment Share on other sites More sharing options...
Guest " " Posted January 22, 2011 Share Posted January 22, 2011 cables are always a problem with head phones. not taking any sides...but what i usually do is to determine if the seller offers an extended warranty....if they don't...I don't buy it....if they do...I buy it...but don't buy the warranty. rationale is that venders will not sell you a warranty for something they know is going to crap out after 1 year but before 3 years. Vendors usually offer warranties for things they know will last greater than 2 years. if your looking for the best cable design in the industry take a look at the monster line...they hav some interesting tangle proof and dura designs....especially that stuff that looks like sata cables. Quote Link to comment Share on other sites More sharing options...
Schu Posted January 23, 2011 Share Posted January 23, 2011 I dont read any reason to stop buying Klipsch in any of those posts above... maybe just stop buying custom 3's Quote Link to comment Share on other sites More sharing options...
quadklipsh Posted January 28, 2011 Share Posted January 28, 2011 i would always advise my friends to find a slightly used model of a bigger ,heavier car like a mercedes than to buy a brand new light weight car, suzuki or corolla ( and dont be fooled by the foolish warranty offers and after sales services .) one should just buy it and forget it . USE IT USE IT USE IT AND ABUSE IT . and when its damaged or worn out , just throw it away . why not do a little homework and get a solid thing that should last a better time n which should give more ecstacy and exhileration than just a new gear in the market with claims of after sales service and yet not reaching up to the same quality level . take for instance a corolla and a mercedes . id rather take the pains of maintaining a mercedes and enjoy it all along rather than buying a new corolla and live with the warranty false claims .. sorry if i sound rocky Quote Link to comment Share on other sites More sharing options...
bwbike Posted February 4, 2011 Share Posted February 4, 2011 I never had wire problems with any headphones/earbuds. The earbud Klipsch wires are just right IMHO (I own two pairs). I wouldn't want them any thicker. Maybe some people are harder than others on their wires. I even have a $10 el-cheap-o set I use to watch T.V. at night while laying in bed. I've had these for years and never had wire problems. Quote Link to comment Share on other sites More sharing options...
Ironsave Posted February 4, 2011 Share Posted February 4, 2011 I just want to share with you my 2 years using the Custom-3: Let me start by saying that this has been MONEY WELL SPENT...yes i have enjoy these earphones all along these years. However there are few observations that I think could help klipsch engineer for future improvements. Ear Tips: The ear tips although are well designed are not quite suitable during exercising. The soft silicon will make the loose seal when sweating and under constant movement. My solution was to adapt black olives (shure foam tips) that fit well these earphones. Comply tips were ok but once they get ear wax or prolonged use, they must be trashed since over time they loose sealing capacity in your ears. I finding myself to adapt special ear tips made by audiologist (custom mold). Noise Isolation: One of the reasons why i bought these earphones was due to the fact that I am a frequent business air traveler. On this field, The supplied silicon tips were somehow disappointing. They create some isolation but not enough to minimize the engine roar to a point that the noise is reduced to acceptable levels. Once again, i found that adapting the black olives from Shure helped more on this problem. Bass: Only if you get proper seal you get nice bass. This apply to all earphones but i found the C-3 to give the enough amount of bass specially when listening to Jazz, Rock and some Classic. In simple words bass does not take over the mid and high end of the sound spectrum. You will see big difference n Bass response depending on the type of music file. MP3 encoding must be at 320 kps to enjoy the richness of sound. For some reason AAC and loosless encoding work the best for me. Mid and Highs: These earphones really excel here. They give me the full detail of timbals, violins, guitar solos, etc when listening in AAC and loosless audio format. The audio quality is outstanding and they sound good in all type of music genders. Listening Yoyomama with the C-3 is a real treat to your ears. Quality: These are well made earphones. Congratulation to Klipsch engineers for attention to details. The cable, although has not been an issue for me, have tendency to tangle and you must be careful or you will end up with cut cables or nods all over the place. The construction of the cable insulation is ok but not flexible enough and could lead to short cuts in the wiring if not handle with care. Comfort: One the strength of these earphones. I find them very comfortable up to the point that i can sleep with them on my ears ( listening relaxation music). I can wear them for hours and hardly noticing they are in my ears. I love the over the ear plastic extension which makes them adaptable to different types of ear sizes. What is missing? Klipsch is missing the Custom - 4 with triple drive. When is time to get my new pair of earphones i will go for the Westone-3 or UMX3. Hopefully by then Klipsch engineers will have something on that league for real audiophile listeners like myself. Klipsch really need to improve noise isolation with ear tips, although well designed, that can provide that extra seal for demanding ears. I will continue enjoying this earphones and regardless of what i found them missing, they are still a great pair of earphones that has given me 2 years of good quality sound in a small package. Enjoy. Enrique Rodney Troncoso What TDK is saying is here is another post by you (copied and pasted from his link above). You are really contradicting your current post because of this previous (6 month older) post. I agree; $300 is a lot for headphones. (Which is why I have S4i's)..... If I was paying that much for earbud phones; I would treat them like gold...... Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted February 6, 2011 Share Posted February 6, 2011 http://community.klipsch.com/forums/AddPost.aspx?ReplyToPostID=1242546&Quote=False I just want to share with you my 2 years using the Custom-3: Let me start by saying that this has been MONEY WELL SPENT...yes i have enjoy these earphones all along these years. ...The cable, although has not been an issue for me, have tendency to tangle and you must be careful or you will end up with cut cables or nods all over the place. The construction of the cable insulation is ok but not flexible enough and could lead to short cuts in the wiring if not handle with care..... When is time to get my new pair of earphones i will go for the Westone-3 or UMX3. Hopefully by then Klipsch engineers will have something on that league for real audiophile listeners like myself. Klipsch really need to improve noise isolation with ear tips, although well designed, that can provide that extra seal for demanding ears. I will continue enjoying this earphones and regardless of what i found them missing, they are still a great pair of earphones that has given me 2 years of good quality sound in a small package. Enjoy. Enrique Rodney Troncoso TDK I had one of the first pairs of Custom 3 headphones. I had to RMA them 3 times (4th pair now) and its the last one. I no longer use it and it is sitting in the box. Quote Link to comment Share on other sites More sharing options...
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