Hopefully after reading this they will reach out to you. Fwiw, I had a similar situation 15 years ago and I'm still here.
Of course not.
Fwiw, this is a CUSTOMER SERVICE problem and Klipsch should be able to respond to the OP appropriately. That's my take and feel they will resolve the situation with this dude...Heck, if it's advice he's looking for you may be just the person to help him!