CECAA850 Posted November 11, 2013 Share Posted November 11, 2013 (edited) If I log into the forum and go straight to my private messages, the drop down opens and I gat the revolving load symbol (circled spinning arrow). The PM's never load. I have to go into a forum category (2 channel, garage sale etc) and then go to PM's to read the mail. Is this normal? Thanks, Carl Edited December 6, 2013 by Chad added tag Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 11, 2013 Administrators Share Posted November 11, 2013 If I log into the forum and go straight to my private messages, the drop down opens and I gat the revolving load symbol (circled spinning arrow). The PM's never load. I have to go into a forum category (2 channel, garage sale etc) and then go to PM's to read the mail. Is this normal? Thanks, Carl No, it's not normal. Could be a database optimization issue. I'll look into it. Thanks for the report. 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 11, 2013 Author Share Posted November 11, 2013 I originally thought it was my old computer at home but the one here at work does the same thing. Thanks for checking. Quote Link to comment Share on other sites More sharing options...
Scrappydue Posted November 11, 2013 Share Posted November 11, 2013 yeah mine is doing it too. and i have info i need out of my pm's BAD! its been doing it for a about a week. huge pain Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 11, 2013 Administrators Share Posted November 11, 2013 yeah mine is doing it too. and i have info i need out of my pm's BAD! its been doing it for a about a week. huge pain So you can't get into your PMs at all? Even if you click on your name in the upper-right, then "Personal Messenger?" 1 Quote Link to comment Share on other sites More sharing options...
Scrappydue Posted November 11, 2013 Share Posted November 11, 2013 its intermittent. but id say 8 out of ten times loading wheel will sit there for a while. i just got the info i needed by loggin out and back in but it has been going on like i said for a week probably. Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 11, 2013 Administrators Share Posted November 11, 2013 OK... It could be because all search engine spider crawling was being logged, which puts extra strain on the MySQL server. I disabled that, so it may work better now. Non-tech answer: Please try again. 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 13, 2013 Author Share Posted November 13, 2013 Still not fixed. Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 13, 2013 Administrators Share Posted November 13, 2013 What if you click directly on this link here: https://community.klipsch.com/index.php?app=members&module=messaging 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 13, 2013 Author Share Posted November 13, 2013 It's fine with that link. I can always get to my messages but never directly on the screen that pops up when I log it. I have to select a category, click it, go to that page and then my PM's are available, if that makes sense. Otherwise I just get the circling timer icon. Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 13, 2013 Administrators Share Posted November 13, 2013 Hmmm.. that link is the link that you go to when you click "Personal Messenger" after you click on your name in the upper-right of the page and get the dropdown menu. Is that menu not working for you? 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 13, 2013 Author Share Posted November 13, 2013 It's the messenger "envelope" symbol at the top right hand side of the main screen. Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted November 13, 2013 Administrators Share Posted November 13, 2013 It's the messenger "envelope" symbol at the top right hand side of the main screen. Yes, I understand that's not working for you. I was just giving you a different option to get to your PMs. I can't remember - what web browser are you using? 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted November 13, 2013 Author Share Posted November 13, 2013 IE 10 Quote Link to comment Share on other sites More sharing options...
mustang guy Posted December 6, 2013 Share Posted December 6, 2013 Most of the time it spins on me too. As a matter of fact I just received a reply from a person I PMed last week who said he couldn't get into his due to the spinning arrow thing. I use Chrome browser. I can get in through the back door or click on the email notification link, but the Notifications also spins most of the time from the main forum window. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted December 6, 2013 Author Share Posted December 6, 2013 Yep, all issues seem to come from the main forum page. Everything seems to work fine once you've gone on to another page. Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted December 17, 2013 Administrators Share Posted December 17, 2013 I *think* I may have just fixed this issue. Please let me know if this keeps happening for anyone.... Thanks 1 Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted December 17, 2013 Author Share Posted December 17, 2013 It works! Quote Link to comment Share on other sites More sharing options...
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