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R15-PM Bluetooth not visible

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Bought R15-PM recently from Circuit City.  Everything works except the Bluetooth connection.  When using either the volume switch or the remote, the systems goes into the right state with blinking blue light. However, the speaker is not visible as a bluetooth device on multiple Android phones or on a PC.  I have tried removing all previous Bluetooth connection from all Android devices and repowered the speaker many times but to no avail.  Am I missing something obvious here?  I am using an Samsung Galaxy Note 5 and a Galaxy J1 ace and a Dell Latitude Laptop and these devices see each other but the Klipsch speaker is not visible. 

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It should be pretty easy.  The speaker should be visible after the initial power-on cycle and then for several minutes while the blue light is flashing.  Sounds like you've done all the basic troubleshooting, so I'm stumped.

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The remote is the key apparently. Once I held the BT button down for 3-4 secs my phone found them no problem.

 

By the way these things are impressive for what they are!🤟

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++this, holding the bluetooth button on remote down for about 5 seconds ended my bluetooth frustration!! thanks a million.
 

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