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felitopaz

Palladium P-37 woofer noise/distortion

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After numerous troubleshooting due to a noise/distortion coming from one speaker, I have come to the conclusion that I may need a new woofer.

The noise is coming from the center woofer. I will call Klipsch warranty department tomorrow to see how to handle this issue. The speakers are less than a year old and I never abuse them.

 

Has anyone ever used  Klipsch warranty? If so how was your experience?

 

Thanks in advance.

 

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8 hours ago, felitopaz said:

After numerous troubleshooting due to a noise/distortion coming from one speaker, I have come to the conclusion that I may need a new woofer.

The noise is coming from the center woofer. I will call Klipsch warranty department tomorrow to see how to handle this issue. The speakers are less than a year old and I never abuse them.

 

Has anyone ever used  Klipsch warranty? If so how was your experience?

 

Thanks in advance.

 

 

I just had an RP-280f woofer replaced after only 3 weeks of normal use it developed a dimple in the cone.

 

You can call but they will just send you here: http://support.klipschgroupinc.com/

 

On that page you have to open a new ticket and put in information about yourself, a detailed description about the issue and attach your invoice from the authorized dealer(warranty claims are only fulfilled from authorized dealers).

 

I actually called first and spoke to a rep who told me to do this and he would immediately get the woofer sent out. A week goes by and i haven't heard anything or see any updates on my claim. I call back, speak to another rep and come to find out the previous guy never even processed my claim. Said he must have forgotten :( Not a good feeling first time dealing with them, however the woofer did get shipped out pretty quickly. I got the new woofer and everything looks good except there a couple minor bends on the edge of the woofer basket. Not enough for me to go through the hassle of getting a replacement though.

 

Just submit your claim but check back in with them for updates.

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Thanks a million. I'd just filled it out. Hopefully it will 

be taken cared of in a timely matter.

 

Cheers.

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I had a great experience with Klipsch warranty department. I think they are slow since it took two weeks to get the parts. Other than that they were awesome.

I am a happy customer.

 

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3 hours ago, felitopaz said:

I had a great experience with Klipsch warranty department. I think they are slow since it took two weeks to get the parts. Other than that they were awesome.

I am a happy customer.

 

What exactly did Klipsch do to resolve the problem?

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Now the center woofer in one of my P37's did the same thing. I sure hope they still have a woofer. I realize this thread is a year old

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4 hours ago, wstrickland1 said:

Now the center woofer in one of my P37's did the same thing. I sure hope they still have a woofer. I realize this thread is a year old

Is it under warranty?

I'm sure they still have replacement woofers.

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9 hours ago, Ceptorman said:

Is it under warranty?

I'm sure they still have replacement woofers.

yes it is. I started a warranty ticket online. I sure do hope they have some. 

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