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  1. I just purchased the Cinema 800 with surround 3s and they sound amazing. Then checked the firmware and everything is updated. It's only been a week. I hope I don't regret the purchase but good to know the Onkyo partnership has made their electronics reliable. Good comments on this forum. Glad to have joined.
  2. Hello all, I have a Klipsch Cinema 800 for a few weeks now. I am using the ARC from an older Samsung JS8500 LED TV. My issue is the sound is not clear. It has a slight muffled and compressed sound to it. I checked my firmware levels and they are current to the ones on the Klipsch webpage. I have tried the various presets (Standard, Direct, Movie, Music, etc.) I cannot find one that mids and highs sound better than my $75 bluetooth speaker. I am nearing my return window and I need to decide on how to remedy this. I have read reviews and comments on the great sound quality so I want to get mine to sound great. I have tried playing music from my iPhone and it really does not sound very good. Muffled and compressed and a sounds like a AGC limiter. I am not really interested in headbanging loud volume but I do want it clean and have the dialog easy to understand. Any advice? Open a case with Klipsch or is this just the nature of the beast and I should look elsewhere?
  3. After my second BAR 48 died, Klipsch gave me a Cinema 600. It had just become available. Unfortunately, it only lasted a few months. I was then given a Cinema 800. Search these community forums for "Cinema 800" to learn more. Both the Cinema 800 & 1200 have reliability issues too but far fewer than the BAR 48 and the Cinema 600 do. Early firmware updates were a disaster but the latest ones are stable. You should be quite happy with your Cinema 800. I am. 🙂
  4. Connect via BT works nice ... but as soon as i get to the name your product screen it loads a bit and then gets an error "error reading name". soundbar is on the latest FW upgrade and i tried several phones, did a full reset on the soundbar and tried older versions of klipsch connect. so far no luck. Is there an EQ in the connect app you can use with the Cinema 800? Or is all that comes after naming the bar, the registrations and thats that? Overall a very bug product ... sometimes just wont turn on via HDMI ARC. needs to be disconnected from power and restartet to get it working again.....
  5. The firmware values for sur r and sur t are not matching what the latest firmware is supposed to be I have the cinema 800 with the surround 3 rear speakers I also run a extra wired sub that for some reason has a loud pop when ever I turn my tv off any advice on these two problems thx
  6. I searched and did not find anyone with this issue. After a vacation where all of my equipment was unplugged from the wall, I return to have the LEDs on top and front flicker then stop working. I suspect a power supply issue as previously mentioned in posts, but am not savvy enough to replace it. Two year old unit out of warrant that now completely cuts out at random times using HDMI. Pops a bit with optical cable (that might be the TV settings). And I seek the wisdom of @KevinBif you've heard of this one. Also, I'm super curious - with all of the issues with Bar 48, what influenced you to purchase a Cinema 800???? I love (understatement) the brand also, but it seems that the Soundbar division isn't up to usual Klipsch quality standards. [I'm a newbie so the system won't let me message you directly]
  7. hi @audiophile18, The Cinema Series soundbars are being phased out and are being replaced with the Flexus Soundbars as @billybob pointed out. The Cinema Series has had its issues: most notable are the many firmware issues and general hardware reliability. The current firmware versions are quite reliable and have addressed most of the issues found in earlier firmware versions. Hardware reliability is another matter. Some owners have had two or three replacements while others have no problems at all (yet). The the most notable remaining issue that affects the Cinema 700, 800, & 1200 is the loss of audio which can be be be restored by power cycling the soundbar. I have a Cinema 800. I still encounter this issue every three or four weeks, much less frequently though than the almost daily occurrence when the issue first surfaced. The other issue involves the centre channel dialog which Klipsch never completely resolved. Very few, if any, of the hardware issues plaguing the Cinema Series soundbars involve the Klipsch speakers. Almost all are due to issues with the electronics. All owners agree: They sound fantastic! I know there are some great deals on Cinema series soundbars now but my advice would be to wait for the Flexus Soundbars. The entry level models will be released first followed by the higher end models a few months down the road, just has Klipsch did with with the BAR series and the Cinema series.
  8. My Cinema 800 isn't doing so hot. DSP shows 0.0 and numerous attempts to flash it have so far failed. It still shows 0.0 after update and doesn't play any sound. I noticed the sub has an LFE Input and output jack on the back so I figured I could at least keep using the sub if I can't salvage the sound bar. The manual doesn't acknowledge these jacks at all, so maybe they don't work. I have plugged into the input jack but don't get any sound from it. The light switches from blue to green when something is actively plugged into it, but no audio. Can someone with a Cinema 800 try using their sub this way with the sound bar off to see if it will work? If not I may take the plate off and use a different amp as I think this sub sounds pretty good.
  9. I don't believe that ARC/eARC is your issue. I have an older Samsung TV that does not have eARC. My Cinema 800 is connected to the TV's HDMI/ARC input and I have full 4K60Hz video. You could have an issue with your TV's HDMI/ARC input. That is why I said: If you used a different HDMI input on your TV when you did your tests, you did not eliminate the TV's HDMI/ARC input as the problem, which has nothing to do with ARC per se. Very true but ARC/eARC is not used for video. The Cinema Series soundbar articles mention eARC because it has the bandwidth required to provide all the audio formats the Cinema 1200 supports as described in Cinema 1200 - Decoding and Playback Modes but that article is a bit misleading. HDMI/ARC has the bandwidth to support a Dolby Digital Plus audio stream which provides higher quality audio (CD quality) when compared to Dolby Digital. Furthermore, Dolby Digital Plus does support Dolby Atmos, albeit at a lower audio quality. Since the Cinema Series soundbars do support Dolby Digital Plus we can listen to Dolby Atmos content via an HDMI/ARC connection as long as the TV can provide it.
  10. Hello @R1c0, @itsmeray, @CH315, @Dlayhue01 I just came across this thread otherwise I would have replied sooner. I use the Surround 3's with my soundbars. First, I had a BAR 48 so I know all about those issues. I too was given a Cinema 600 as a warranty replacement so I know all about the Cinema 600 issues too. My Cinema 600 died completely after a couple of months. I had just updated the firmware to the latest version a few days before Klipsch pulled that update. While Klipsch is pretty good about providing warranty replacements, if you are within the warranty period, the Cinema 600 doesn't really qualify as a replacement for the BAR 48. The BAR has more features than does the Cinema 600 and, while a warranty replacement doesn't have to be the same model, it does have to have compatible or better features than the model it is replacing. Both the BAR series and the Cinema series soundbars have major reliability issues, especially the BAR 48 and the Cinema 600. The most recently manufactured Cinema 600's are labeled Rev 3. 😞 When I pointed out to Klipsch that the BAR 48 specs had features not present in the Cinema 600, they replaced my dead Cinema 600 with a Cinema 800 that had just been released. Through all of this, my Surround 3's never gave me any problems. Here are some suggestions how to troubleshoot Surround 3 pairing issues. Move the Surround 3's close to the soundbar, say 3 to 5 feet, just in case there are any signal strength or interference issues. Move any bluetooth or Wi-Fi devices that could cause interference away from your soundbar. Make sure the switch on the back of the Surround 3's are set correctly: One should be in the "L" position; the other in the "R" position. If only one of the Surround 3 speakers is paired, try reversing the switches on the back so that left becomes right and right becomes left and try to pair them again. If the same physical speaker again pairs successfully, that would suggest the other speaker has an issue. If however the other speaker pairs successfully it would suggest that the soundbar is only able to pair to a specific channel (either the left or the right) and the failure to pairing is due to an issue with the soundbar. If you haven't done so already, I suggest you read these Cinema 600 articles.
  11. I have not had any issues with my Connect App but I don't use it very often. The equalizer function is pretty basic: it allows you to raise or lower levels in three ranges (lower, mid, & trebil). When I had my Cinema 600 I found the effectiveness of the equalizer to be disappointing. It's better on the Cinema 800 but not great. Since the equalization is done in the soundbar, the results depend pretty much on the soundbar.
  12. I just found this thread because my Cinema 600 died one month short of 3 years. I have to give props to Klipsch in my case because they sent me a Cinema 800 for replacement free of charge and told me they don’t want the 600 back and I can do with it as I see fit. So…. I plan to attempt the repair on this thread and use in another room. Thanks for all the info here and I will follow up after the new power supply comes.
  13. For the last 2 years, I’ve been dealing with an intermittent issue on my Klipsch Cinema 800 sound bar. It is connected to a Sony Bravia XBR65A8H via HDMI eARC. I also have a pair of Surround 3 speakers. The soundbar powers on and off with the Bravia. Every so often, the speakers will emit a low squealing noise when they turn on with the tv. The display comes up and I am able to change the volume, but there is no audio from the content on the tv. I have tried to power down the soundbar while it’s in this state, but the eARC connection causes it to power back on automatically when it recognizes the active input on the tv. The only way to reset the soundbar is to unplug it, wait for a few seconds and plug it back in. It works for 1-3 weeks and then it happens again. I’ve reached out to Klipsch support about this but they seem to be bewildered by the cause. I’ve done factory resets, firmware re-flashes, and changed the HDMI cable twice. Has anyone else experienced this and found a resolution, or does anyone have any ideas on a potential cause for the issue? I’m thinking I could use an optical cable, but then I’m limited on audio format support to Dolby Digital and not Dolby Digital Plus.
  14. Is Rtings review correct? Sound Rating: 5.4 Dolby Atmos Supported Dolby Digital Incorrect Implementation Dolby Digital Plus Incorrect Implementation Dolby TrueHD Supported DTS Not Supported DTS:X Not Supported DTS-HD MA Not Supported PCM Channels Up To 7.1 This soundbar has amazing audio format support via ARC. It supports Dolby Digital, which is the most common surround sound format. It can also play lossless and object-based surround sound formats like Dolby Atmos and has eARC support. However, unlike the Sony HT-A3000, it doesn't support DTS content. Also, when you play Dolby Digital or Dolby Digital Plus content, any dedicated left or right audio plays on both channels simultaneously. This is also true with the left and right surround channels, meaning that sound effects aren't as accurately localized within the soundstage. For example, a voice meant to come from the left seems like it's coming from the left and right simultaneously, which doesn't give you the same life-like feel.
  15. I recently picked up a new open box Cinema 800 for $399 to replace the kid's Yamaha YAS-209. I had ordered a Klipsch R-120SW which is not worth returning for the costs (they did credit me $35 bringing my total for it $250). Would this be a better sub than the included 10" sub, I would connect it via RCA? Thanks
  16. If you own a Cinema soundbar and it is still within the warranty period it is "supported". If your soundbar has a defect and it is still within the warranty period Klipsch will provide a "warranty replacement". They do not repair customer's soundbars. If they provide a warranty replacement you have to return your defective one. Klipsch doesn't guarantee that your warranty replacement will be new; it may be a refurbished unit. I owned a BAR 48, Cinema 600, and a Cinema 800. Over the life of these products Klipsch provided firmware updates to address specific issues and provide new features so it was quite possible that your soundbar was beyond its warranty period but you were able to install new firmware. You may notice a revision (rev) number on a some soundbars. That indicates a change to the manufacturing process. Perhaps there were reliability issues with certain components and Klipsch addressed those issues. Those are the only changes I'm aware of that Klipsch makes to existing soundbars. When Klipsch decides to do a major upgrade to products like the BAR series and Cinema series soundbar they do it by introducing a new product. Prior to introducing a new product it is a common practice for manufacturers to discontinue an existing product and sometimes significantly reduce the price to clear out existing inventory. I have not seen any official notice from Klipsch stating that Cinema soundbar models are being discontinued but I do see a number of indications that lead me to believe that is indeed the case. There are only a few Cinema models still on the Klipsch website available for purchase. Some retailers have told customers that (some of) the Cinema series soundbars are being discontinued. The price of the Cinema soundbars has been reduced significantly. I have not heard of any announcements from Klipsch about new soundbars to replace the Cinema series.
  17. I've been using the Klipsch Cinema 800 soundbar for a few months now and I have to say that I haven't encountered sound quality like this anywhere else. It really deserves to be praised.
  18. Nobody has addressed the "error reading name" portion of OP's post. I'm seeing the same issue where the Connect app sees Cinema 800 soundbar, connects to wifi, goes through the Alexa config screen, but stumbles upon reading the system name and gives the error, "There was an error reading the name. Please try again." It happens even after doing a Factory Reset on the soundbar. Perhaps a Klipsch rep can address the issue. Cheers.
  19. Well this has been a saga, though I can't stress enough how much help these forums have been! So yesterday I decided to update my Cinema 800 from MCU>107 - WIFI>1.0.209.x to the latest update MCU>119 - WIFI>1.0.218.0. After a full day of running back and forth from my computer to my soundbar with a thumb drive, updating, restarting, unplugging, waiting, etc, I finally got the latest version on my soundbar and got the soundbar to mostly work. Impressive, right? Honestly, initially after the update the update I couldn't control the volume on the soundbar. It would turn on and off, I could change inputs, etc, but no volume control (it was playing sound). So in attempts to fix that, I tried everything from reinstalling, to installing updates using the web interface, to bricking the soundbar (wouldn't turn on, no LED), to trying to install the older versions of MCU and WIFI (note: I had success rolling the MCU back to the 107 version, but WIFI wouldn't roll back. Once 1.0.218.0 was on there, it wasn't coming off). So after using these instructions to unbrick my soundbar, I found that I had volume control (although moving the volume more than 30 levels makes the soundbar switch to the CAST input?!?!?) but whatever, at least it's useable and I'm not stuck with a $1k brick on my wall. The big issue I'm having now is with the subwoofer. The subwoofer is on, it's paired, it's showing it's paired on the app AND on the soundbar (and yes, I've done the re-pairing steps, with success) and the blue light on the back is solid....but there's no sound. Ever since my first attempt at updating the firmware, I've been without a subwoofer. So while reconnecting it has proven successful, getting sound out of it has not yielded any fruit. Has anyone else had this issue? Is there any other way to "reset" the subwoofer (aside from unplugging it, unplugging the soundbar, re-pairing, etc)? I sent in a support ticket, but we'll see how long it takes for them to respond... I might also add, I bought the soundbar early September 2021. It was defective after a week (no sound) so after talking to Klipsch I exchanged it for a new one. The new one had the same issue, but thanks to the forums, I learned the unplugging the soundbar usually fixes the issue. I've tried to stay up to date with the firmware (the last firmware update seemed to reduce the number of times I had to unplug the soundbar to get it working, so small victory, right?), but this latest update has hosed everything. The kicker here is: initially I paid between $950 and $1050 for the soundbar from Amazon. I looked it back up yesterday and Cinema 800s are selling for $495. Granted it's older, but I can't help but think the incessant issues have dropped the price...
  20. klipsch are working on Firmware updates for the Cinema 1200-800 , Cinema 600 does not show any pending issues online . Cinema 1200 https://www.klipsch.com/products/cinema-1200-sound-bar-and-surround-system ISSUE: CINEMA 1200 REMOTE IS NOT ADJUSTING REAR HEIGHT OR FRONT HEIGHT VOLUME. SOLUTION: A FIRMWARE UPDATE IS BEING TESTED AND WILL BE IMPLEMENTED OVER THE AIR OR VIA USB UPDATE. THE KLIPSCH CONNECT APP CAN ALSO ADJUST ALL CHANNEL VOLUMES. Cinema 800 https://www.klipsch.com/products/cinema-800-sound-bar CHECK BACK FOR UPDATES. ISSUE: THE DEVICE IS CONSTANTLY "UPDATING." RESOLUTION: INSTALL THE LATEST DSP MANUALLY. ISSUE: SOUND BAR IS NOT TURNING ON SOLUTION: RE-FLASH THE MCU FIRMWARE. Cinema 600 https://www.klipsch.com/products/cinema-600-sound-bar
  21. I have a Cinema 800. Very low volume output. ( My TV is louder) and I can't not get firmware to update. I have the Bar hardwired in and has been for 2 weeks and won't update. I download the latest firmware update and it never gets past the screen that says.... UPDATE. I have tried multiple USB sticks.. 2 different downloads and did a factory reset.. Nothing works. Any Suggestion?
  22. Can I connect a Wiim Pro between my TV and a Klipsch Cinema 800 sounder? My TV has all inputs and outputs... Also, what is the streaming capacity of the Klipsch 800? 24/192? TIA
  23. Hi~ I am a soundbar newbie, it's my first time to update soundbar and it makes me feel really really hard. My cinema800's firmware is pretty old (MCU v76 and DSP v4.4), sometimes it becomes silent for a longtime, so I try to update it. Cinema 800 is already connected to WIFI but automatic update seems not work. The link below is the only article I can find to update cinema 800 locally but it's dead. https://support.klipsch.com/hc/en-us/articles/4406163207316-Cinema-800-Firmware-Update Is there any other update flow article for cinema 800? Thanks.
  24. Only you can decide what is best for you and "better" is a relative term. It implies better suited in a particular situation and you don't say how you use your soundbar. For example, I certainly would not want a Cinema 1200 just to listen to quiet music in my bedroom as I go to sleep. As you may know, the Cinema series is a replacement for the BAR series of soundbars. When they were first introduced they had lots of reliability issues and firmware issues similar to what owners of the BAR series experienced. Most of the firmware issues have been resolved and the Cinema 600 is now at hardware revision 3. I don't know if there have been hardware revisions to the other Cinema soundbars. Now that Klipsch has reduced the price of the Cinema series soundbars they offer great bang for the buck but it leads me to believe they may be getting ready to introduce a new series of soundbars to replace the Cinema series. If you are looking for a new soundbar, this is what I suggest: Decide how it will be used: blockbuster movies with surround sound? Something else? Establish a budget. Do a Google search for soundbar reviews and compare what is available. When you find something that interests you, check it out in some of the available community forums. There is a lot of information in this forum about the Cinema sound bars. Check it out... Cinema 1200 Cinema 800 Cinema 600
  25. AUDIO EXAMPLE: https://voca.ro/1o0w1sLFWEQf Every now and then, the satellite speakers (Bluetooth) will start making this high pitched chirping or popping noise. I linked a recording of the noise above. This is a mild example. It often gets much louder and more frequent, and usually lasts for a minute until it goes away on its own. I may edit this post with another example in the future. We haven’t been able to figure out what’s causing this - any ideas about how to to fix this? It happens no matter what input: HDMI, Apple TV, Normal TV, etc., and seems to happen randomly. It’s incredibly annoying and painfully loud when at its worst. Any thoughts are appreciated.
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