Professor.Ham.Slap Posted January 12, 2005 Share Posted January 12, 2005 Divin, also remember that generally the only people to really speak up are those with problems. Heck, I own three RSW-15s and have yet to have a problem with any of them. But it looks like you're getting a helluva deal. Quote Link to comment Share on other sites More sharing options...
divin11112000 Posted January 13, 2005 Share Posted January 13, 2005 That is why I hadn't hesitated when he offered the rsw-15. They said that there was some issues with the 12, then I saw the post here and started to wonder. Now the only unfortunate thing is that I'm still waiting for the 15 to get in. I ordered the 12 on the 28th of dec. A week later they called about replacing it with the rsw15. So hopefully i'll get it by this weekend. I can't wait to rattle the pictures off the walls. As a side note i'm replacing an 8" 150watt yamaha sub, which was a temp fix a few months ago since i didn't have a sub. Hopefully the 15 will match well with the RF-35's, RC-35 and RS-35's. I see most people who have the 15 usually have the RF-7's. chris Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted January 13, 2005 Moderators Share Posted January 13, 2005 Who is the dealer? Please email me your situation directly and I'll see if I can help. Quote Link to comment Share on other sites More sharing options...
kevinlwilliams67 Posted January 13, 2005 Author Share Posted January 13, 2005 email sent. Thanks in advance for the assistance. Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted January 13, 2005 Share Posted January 13, 2005 well if things don't work it may be svs time Quote Link to comment Share on other sites More sharing options...
psg Posted January 13, 2005 Share Posted January 13, 2005 I'd be on cloud 9 for a free upgrade to a RSW-15! Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 13, 2005 Share Posted January 13, 2005 It's nice to see the administrators get involved in helping members solve their problems. On the other hand it's a shame that they have to in the first place. My wife and I talk frequently on the sad state of affair of the service industry as a whole now days. Not a lot of pride, no caring, no concern. It's not the audio industry alone, it's everywhere. My apologies to those out there delivering exemplary service. It's a shame you're in the minority. Carl Quote Link to comment Share on other sites More sharing options...
kevinlwilliams67 Posted January 21, 2005 Author Share Posted January 21, 2005 My part was supposed to be in the 16th, and than on the 20th of Jan. so I emailed Amy today 21 Jan and still no part. I had my sub less than 2 months and my dealer has had it 2 months and counting at what point should I just ask for a new sub or refund? Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 22, 2005 Share Posted January 22, 2005 About a month ago! Quote Link to comment Share on other sites More sharing options...
Bruinsrme Posted January 22, 2005 Share Posted January 22, 2005 I can't imagine what you are going through. All I can ofer is stating the fact you have far more patience that I do. Quote Link to comment Share on other sites More sharing options...
m00n Posted January 23, 2005 Share Posted January 23, 2005 ---------------- On 1/4/2005 2:40:12 AM kenratboy wrote: Well, first, stop being a little baby. I have to deal with that attitude and I laught myself sick over some people who get all worked up like that. It's funny for me and pathetic for their lives. ---------------- Little baby? I dunno, if I'd been waiting for a month I supose I'd be a little put off as well. Quote Link to comment Share on other sites More sharing options...
kevinlwilliams67 Posted January 24, 2005 Author Share Posted January 24, 2005 I just got off the phone with my dealer and he is going to give me a new RSW 12. It seems Klipsch can't get a replacement part and Klipsch wasn't willing to help me get a new sub. If I ever buy another Klipsch sub it will be due to my dealer helping me out, I am more than disappointed that Klipsch wouldn't help. Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted January 24, 2005 Moderators Share Posted January 24, 2005 ---------------- On 1/24/2005 12:05:56 PM kevinlwilliams67 wrote: I just got off the phone with my dealer and he is going to give me a new RSW 12. It seems Klipsch can't get a replacement part and Klipsch wasn't willing to help me get a new sub. If I ever buy another Klipsch sub it will be due to my dealer helping me out, I am more than disappointed that Klipsch wouldn't help. ---------------- We are trying our best to get the parts in. It's not that we are "not willing" to get you a new sub--it is our policy, as most companies, to have you work out an arrangement with the dealer from which the product is purchased. It is in your warranty statement. We do not sell RSW 12s direct to customers. I'm sorry for your disappointment, but I'm glad the dealer was able to help. Quote Link to comment Share on other sites More sharing options...
MrMcGoo Posted January 24, 2005 Share Posted January 24, 2005 Amy, I am sorry to say that Klipsch has developed a customer relations problem. There are too many failures of RSW subwoofers reported on this site followed by slow sevice. The rapid service cases are never heard from. The slow service cases are in plain sight. They drag on and on. Senior management needs to address the problem before it causes premanent damage. Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted January 24, 2005 Moderators Share Posted January 24, 2005 That's because they are all waiting on the same part. It's really only one problem. I'm sorry again to everyone who has had to wait. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 24, 2005 Share Posted January 24, 2005 While I'm sure the poster appreciates the apology, he has been without his sub for almost 2 months! Are there no subs ANYWHERE that a part can be pulled out of to help this poor guy? With the entire Klipsch facility at someones disposal, no one can do anything? How about thinking outside the box (no pun intended). We know Klipsch does not sell directly to individuals. Can you send the retailer a sub earmarked for the customer? The retailer then makes the swap? There has to be something somewhere somebody can do. It shouldn't be this hard. I love my Klipsch speakers but to be honest, if it took 2 months to fix one, I'd be tempted to look elsewhere. Quote Link to comment Share on other sites More sharing options...
kevinlwilliams67 Posted January 24, 2005 Author Share Posted January 24, 2005 I have a new sub I picked up tonight from my dealer, my salesman swapped it out for me. But my point was Klipsch could have called the dealer and worked something out but they wouldn't, my salesman did this on his own. I relly appriecate my salesman helping me out and will continue to do business with him. I will buy Klipsch speakers in the future but will really have a hard time buying another Klipsch subwoofer. Kevin Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 25, 2005 Share Posted January 25, 2005 Awesome, glad to hear it. Carl Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted January 25, 2005 Moderators Share Posted January 25, 2005 If it was necessary that we intervene with the dealer, we would have. It sounds like you had no problem with them. We like to trust that our dealers represent us well, and we do not want to babysit them. If they refuse to assist a customer, of course we will step in. Quote Link to comment Share on other sites More sharing options...
johnyholiday Posted January 25, 2005 Share Posted January 25, 2005 most high tech companys ,have ,an make sure ,they have more than one source,for parts before production begins,glad you got this sub ,maybe there was bad karma in the supply chain, the sun never hits the earth twice at the same angle, an know your subsonic alpha waves, will remind you of all the help that you received Quote Link to comment Share on other sites More sharing options...
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