Espguitars Posted October 10, 2006 Author Share Posted October 10, 2006 Hello everyone I again just wanted to thank you all for your input [] Quote Link to comment Share on other sites More sharing options...
DrWho Posted October 10, 2006 Share Posted October 10, 2006 The real question is how much more money is the consumer willing to spend on better customer service? I agree a method of contact should have been in order when it was discovered that the unit would take longer than expected and that a different course of action was being taken, but I also understand that it costs money to do this. And then I ask myself if I would be happier to spend another $10 up front to fund the extra service... In my opinion, the only time to get pissed is when the customer service just hangs up on you... Customer service communications for a fee!??!? ...WHO I gotta disagree with you here. He did pay... upfront .He should have been kept up to date on his problem. The man-hour cost to send an e-mail that provides an up to date status when the situation changes is minimal. The consumer should expect this as a function of the service.....IMO he had the right to post here for this issue. I meant to get back to this sooner...I think my comments might have been taken the wrong way in light of the context of this thread. I was just mentioning that quality of products and services in general goes down because society as a whole is more worried about saving a few bucks when they're purchasing the product in the first place. I was by no means suggesting the customer service should be paid for after the fact! Yikes, that would be the day. Getting a dedicated guy to write emails everyday however is definetly expensive. Correspondance isn't a fun job either and often results in even more correspondance (which means more time). Granted, I'm talking about broad cases again and not this specific situation - I agree he should have been contacted. I guess being young and having dealt with dozens of customer service departments that I've found these kinds of situations to be more on the normal side. In fact, I've never had a customer service experience go smoother than this. I suppose some might consider it a bad thing if they're not used to it, but it's the only world I know. It drives my parents/grand parents nuts so they always make me do it for them - so perhaps it's a generational thing? Who knows, sorry for rambling. Quote Link to comment Share on other sites More sharing options...
Espguitars Posted October 11, 2006 Author Share Posted October 11, 2006 Hey just wanted to say thank you for all your input Quote Link to comment Share on other sites More sharing options...
Jeff Matthews Posted October 11, 2006 Share Posted October 11, 2006 ... I was just mentioning that quality of products and services in general goes down because society as a whole is more worried about saving a few bucks when they're purchasing the product in the first place. Actually, over time, the quality has become much better than ever. How many people got 100,000 miles on a car back in the 50's? It didn't happen. Technology makes products better and cheaper. The newest products of a genre always have the most quality issues, and then, as the makers learn over time, they build them better and cheaper. We are very lucky today to get all we do for such little money. Back in the 50's, if you wanted a sorry 25" TV, you'd have to pay a huge part of your income for it. So, most people watched their neighbors' TV's. Life is good, and things only get better and cheaper. Quote Link to comment Share on other sites More sharing options...
Erland Posted October 11, 2006 Share Posted October 11, 2006 To reply on the heading of thos thread.... I have once needed the customer support of the Klipsch Dealer in Norway where I live. The Klipsch dealer are Audiocompaniet. The owner by the name of Olav Flugsrud contacted me personally and ensured my problems were solved. And even that I admitted that the reason for the problem probably was me to blame, he supplied the part to fix it free of charge. I make sure I let everyone bringing up the subject of Klipsch customer support know, because my experience are that it's the best there is! Quote Link to comment Share on other sites More sharing options...
Spkrdctr Posted October 13, 2006 Share Posted October 13, 2006 Customer service can't be all that good. I asked Amy for a half price Sub-12 and she hasn't sent it to me yet. [] Quote Link to comment Share on other sites More sharing options...
Guest BobG Posted October 16, 2006 Share Posted October 16, 2006 Olav is a great guy and I would expect nothing less. One of my favorites. Quote Link to comment Share on other sites More sharing options...
BigBadBabyBoomer Posted October 17, 2006 Share Posted October 17, 2006 If you had the same experience such as I did you would also be mad. And dont deny it, and I came on here not to make friends but to see the thoughts of other consumers out there and if they to had an incident such as this. Dear Espguitars, Times of friends will get you through times of no speakers better than times of speakers will get you through times of no friends. Amy apologised as did some other Klipsch folks, ....you are getting a great financial deal from one of the last few remaining quality firms in America who sponsor this great forum......and it isn't really an incident, is it....the worst thing that happened to you is somebody was so busy getting you that good deal that they forgot to tell you about it. ...no harm, no foul? And I'm sure a lot of us would be your friend if you give us a chance. ...everyone here has been really helpful with all my "newbie, gee hunh?" questions.....Success is the reward of patience. Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 17, 2006 Share Posted October 17, 2006 And I'm sure a lot of us would be your friend if you give us a chance. ...everyone here has been really helpful with all my "newbie, gee hunh?" questions.....Success is the reward of patience. Well dangit... I for one, have been trying to be a rude donkey butt to you and you continue to be blind to it... [8-)] Quote Link to comment Share on other sites More sharing options...
jacksonbart Posted October 17, 2006 Share Posted October 17, 2006 What brand of car does Amy drive? Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 17, 2006 Share Posted October 17, 2006 Last I saw, she had a broom parked in her driveway... [A] Quote Link to comment Share on other sites More sharing options...
JetSnake Posted October 17, 2006 Share Posted October 17, 2006 Is it a swifer jet??? Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted October 17, 2006 Moderators Share Posted October 17, 2006 Last I saw, she had a broom parked in her driveway... [A] Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted October 17, 2006 Moderators Share Posted October 17, 2006 What brand of car does Amy drive? Relevance? Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 17, 2006 Share Posted October 17, 2006 Some brands use bristles...other brands, use that spongy squeegie thing on the bottom... ya, I'm sure that's it, he wants to verify if you're a squeegie bottom? (I didn't just say that to the Forum Queen?) [:$] Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted October 17, 2006 Share Posted October 17, 2006 Dude, can you dog, like pick up radio stations with that thing? Quote Link to comment Share on other sites More sharing options...
jacksonbart Posted October 17, 2006 Share Posted October 17, 2006 What brand of car does Amy drive? Relevance? There was one thread similiar in nature and you brought up an experiance you had with your car not working. Quote Link to comment Share on other sites More sharing options...
Moderators Amy Posted October 17, 2006 Moderators Share Posted October 17, 2006 Ah yes, my Dodge Stratus. Car repairs are absolutely no fun. I'm almost at 100,000 miles, so I'm sure it's only just begun.... Quote Link to comment Share on other sites More sharing options...
Coytee Posted October 17, 2006 Share Posted October 17, 2006 Dude, can you dog, like pick up radio stations with that thing? That's her Jubilee Magnification Helmet... She puts it on when she wants to better hear the Jubilees. Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted October 17, 2006 Share Posted October 17, 2006 Ah yes, my Dodge Stratus. Car repairs are absolutely no fun. I'm almost at 100,000 miles, so I'm sure it's only just begun.... If you got an Accord you wouldn't have to worry until 200,000. I've driven my last three Accords 10 years or 200,000. M Quote Link to comment Share on other sites More sharing options...
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