Zargathos Posted June 13, 2007 Share Posted June 13, 2007 Frequent lurker, occasional poster, and long time owner of Klipsch, reporting in! I want to post this to thank all the fine professionals in Klipsch Home Audio Customer Support. First, I called 1-800-KLIPSCH, and I was referred to the Technical Assistance department to diagnose my problem. After a very quick questions and answer session, we determined the problem with one of my son's KG 3.2 speakers; the bass driver (K-1002) was bad. I was transferred to the Parts Department, and behold! They had the driver I needed in stock! This, in itself is impressive just for the fact that this speaker has been out of production since 1994! I ordered the part right on the spot for a nominal price. (Thursday 7 June) I was told that it would take approximately 5 business days for delivery. Well, the folks at Klipsch did even better, because I received the driver via FedEx yesterday (12 Jun). Much, much sooner than expected. Do I need to mention that 15 minutes later, my new driver was installed and operating perfectly? Yeah, I thought so. We are talking Klipsch, remember? Not only does Klipsch sell quality products, they stand behind them years after the sale! Please pass along my thanks and appreciation to everyone at Klipsch who made all this possible. Thanks again, from a devoted Klipsch owner and enthusiast, Bill A. Converse, TX Quote Link to comment Share on other sites More sharing options...
pmsummer Posted June 13, 2007 Share Posted June 13, 2007 Good to see an 'attaboy" for Klipsch Customer Support! Quote Link to comment Share on other sites More sharing options...
Zargathos Posted June 13, 2007 Author Share Posted June 13, 2007 I figured they deserve one! I know it was a simple fix as far as equipment goes, but I felt that their assistance made the whole procedure easy. Kudos! Quote Link to comment Share on other sites More sharing options...
Moderators dtel's wife Posted June 13, 2007 Moderators Share Posted June 13, 2007 And ....another happy Klipsch customer!!![Y] Thanks for posting about your positive experience.[] Quote Link to comment Share on other sites More sharing options...
NOSValves Posted June 14, 2007 Share Posted June 14, 2007 Yup your going to be hard pressed to find better customer support out of a large company in this day and age. I had problem with my promedia speakers a few times, once when I first bought them 5 or 6 years ago and then again about a year ago. By that time they were long out of warranty but Klipsch replaced them free of charge and paid the shipping both ways since it was a known defect problem. Awesome customer service for sure. Craig Quote Link to comment Share on other sites More sharing options...
Arky Posted June 14, 2007 Share Posted June 14, 2007 Good thread. The public all to seldom hears the positive. Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted June 14, 2007 Share Posted June 14, 2007 Thanks, that was our very own Steve Phillips on Tech Support. Way to go Steve! Here, I buy you a beer - Quote Link to comment Share on other sites More sharing options...
Moderators dtel's wife Posted June 14, 2007 Moderators Share Posted June 14, 2007 We'll buy you one also Steve.[] Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted June 14, 2007 Share Posted June 14, 2007 Klipsch. great company or what! Quote Link to comment Share on other sites More sharing options...
Islander Posted June 14, 2007 Share Posted June 14, 2007 Just after I bought my far-from-new Scalas last summer, I called Klipsch for some info and Steve Phillips was happy to spend a fair while on the phone to answer all my questions. A friendly and knowledgeable guy. Quote Link to comment Share on other sites More sharing options...
Moderators dtel's wife Posted June 14, 2007 Moderators Share Posted June 14, 2007 Another [Y] for Steve Phillips!!! Quote Link to comment Share on other sites More sharing options...
Zargathos Posted June 22, 2007 Author Share Posted June 22, 2007 Thanks to Steve, and everyone who posted! I appreciate you passing my thanks along, colterphoto1. I guess I owe you a beer. Or three. [] Quote Link to comment Share on other sites More sharing options...
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