Agreed, however the attitude of the person you talk to can go a long way toward making a customer happy even if they have no control over the circumstances. I've had "less than stellar" experiences with Klipsch front line call handlers in the past but always seemed to end up eventually with someone who could actualy help me. I'd e-mail Amy (forum administrator) and ask for advice. She's VERY helpful. If she can't handle your situation she can normally get you going in the right direction.
As an aside, posting that this or that manufacturer "SUCKS" on their own forum is normally not the best way to receive help from said manufacturer. I'm assuming you ARE looking for help as opposed to just venting aren't you? JMHO