DrWho Posted March 13, 2013 Share Posted March 13, 2013 It's always a good day when you can catch Steve on the phone....got everything squared away all proper style. Just thought I'd give a shout out. Quote Link to comment Share on other sites More sharing options...
Moderators dtel Posted March 13, 2013 Moderators Share Posted March 13, 2013 It's always a good day when you can catch Steve on the phone.... Your right, Steve's cool, a real down to earth guy. [Y] Quote Link to comment Share on other sites More sharing options...
Dennie Posted March 13, 2013 Share Posted March 13, 2013 Man, there is nothing like "Customer Support". Glad to hear you got some. Most places now a days don't even know what it means, but they think they have it! [N] Dennie Quote Link to comment Share on other sites More sharing options...
chuckears Posted March 14, 2013 Share Posted March 14, 2013 It is a good and (sadly) rare thing to find an actual person to talk to in a business' customer support; navigating the endless system of menus and ending up with a computer voice telling you "bye" is the antithesis of customer support... Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted March 14, 2013 Share Posted March 14, 2013 Yep. Steve earns alot of good will for Klipsch. Have to say, never have gotten off the phone with Klipsch that I didn't think I'd been dealing with pros. Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted March 14, 2013 Share Posted March 14, 2013 I've had nothing but praises for Klipsch support whether it be Steve or George I believe? or others. Quote Link to comment Share on other sites More sharing options...
DrWho Posted March 14, 2013 Author Share Posted March 14, 2013 The funny thing is I didn't recognize it was Steve for a bit - and he didn't remember me necessarily until I confirmed who it was. So it wasn't like I was getting special treatment either. Hopefully the bean counters see the goodwill that comes about from that extra care that takes a bit longer than usual. Quote Link to comment Share on other sites More sharing options...
Mighty Favog Posted March 14, 2013 Share Posted March 14, 2013 Know what you mean. I called the maker of a table saw I've been eyeballin' and the person that picked up the phone at first said to call the store that carried it. I already contacted the store asking about a very common accessory (router table leaf/extention) and they couldn't help me (thus why I called the mfgr). But the person I called with the mfgr. had no clue what I was asking about and was relying on looking through the owner's manual. I bit my tounge hard to keep from asking if she even knew what it was I was asking about much less what a table saw was. Quote Link to comment Share on other sites More sharing options...
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