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Respone from Klipsch on Lascala woofers


NOSValves

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This is funny. I can't believe klipsch parts people don't know what woofer Lascalas take.

My email to klipsch

I have just acquired a set a Industrial Lascala's and have found that someone changed the woofers and didn't even use the same woofer in both speakers. What I would like to know is what woofer will work properly in these and what is available. I won't be using these speakers in a industrial fashoin just home use with a 20 Watt max tube amp. The serial number are 3264 and 3267. Also could you possibly tell me what year these are ?

Thanks Craig Ostby

There response

Thank you for your inquiry. Our records show that the woofer used for the La Scala is a K-85-K (part# 129060) and cost is $100 per woofer. We currently have the woofer in stock. If you are interested in placing an order or have further questions, please contact us at 1-800-554-7724 and option 3 for the parts dept. As far as the year, I can't find a specific year for your speakers.

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Call Klipsch on their toll free number and ask for Trey Cannon! He'll get you the correct part without a doubt. No one know Klipsch parts better than ole Trey!

BTW how long did it take you to get a response to your email? I have never gotten a response from Klipsch to an email (but then again I haven't tried in a year or more).

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My recall is that the LaScala has always used the K-33, the same as used on the Cornwall, Belle, and K-Horn.

Industrial LaScala's used the K-34. It was a beefed up version of the K-33. There have been some reports that the 34 gave away some frequency response in the interest of durability.

Others can comment on the serial numbers.

Gil

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Guest Parts CSR
Textf>Textc>I want to apologize for the information that you were given in error. I am a customer service representative here at Klipsch and I inadvertenly looked at the wrong line when responding to your email and was not thinking about your original question when responding. I admit my mistake and provide to you the correct information as follows:

The woofer used in the La Scala is a K-33-E.

As far as the response to emails, I do apologize for the lack of responding to emails. We are a new group of customer service representatives and did not have access to the parts email box until about 2 weeks ago. So many emails that were sent within the past 2 months did not get a response. It is our goal here at Klipsch to provide a quick response to all emails upon receiving them depending on the complexity of the question as it may require some research. I cannot comment on the way email response were handled in the past, but can tell you that we are striving to provide the best customer service as possible.

As always, you may contact us by phone at 1-800-554-7724 and option 2 for tech support or options 3 for parts ordering. We are here M-F 8am to 5pm Indianapolis time.

Again, my deepest apologies for the incorrect information you were provided with.

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Parts CSR

It is great that you are checking the forum for problems and shows great integrity owning up to your mistake. It was really no big deal. I knew what the proper woofer was for the Hmoe version of the lascala just wanted to know what was available and maybe what year they were more than anything.

Thanks Craig

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