DirtRider Posted January 24, 2005 Share Posted January 24, 2005 Hi, I need warranty service on my rp-3 mains but don't have my receipt. They were bought from united audio which got bought out by tweeter and they have no records of the sales for klipsch since they don't carry the brand anymore. Can anyone help me by faxing me a receipt? If so please reply. This is legitimate and I am not trying to get away with anything here. I spent the extra on buying from a local auth dealer so that I would be covered and cannot believe I both lost the receipt and the dealer got bought out and has no records. Thanks Quote Link to comment Share on other sites More sharing options...
Bill H. Posted January 24, 2005 Share Posted January 24, 2005 DR, I am assuming these are Klipsch speakers. Did you Register them either thru the Mail, or online thru Klipsch? If so, try contacting Klipsch customer support. Klipsch Home Audio Customer Service Toll Free: 1-800-KLIPSCH (1-800-554-7724) Mon - Fri, 8AM - 5PM EST E-mail: support@klipsch.com Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted January 24, 2005 Share Posted January 24, 2005 tweeter should have records, they are just to lazy to look them up.... Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 I tried contacting support to see if my registration would work but here is part of the reply... "our parts dept would then need some sort of proof-of-purchase faxed to them at 317-860-9195 (product registration is not connected with warranty proof-of-purchase)." Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 The guy on the parts dept said it only costs $35.11 + $5 shipping. Is that possible for the entire mid range speaker? How can a voice coil, cone, magnets, etc be that cheap? If it is it probably isn't worth the hassle of trying to get it covered under warranty. Quote Link to comment Share on other sites More sharing options...
Frzninvt Posted January 25, 2005 Share Posted January 25, 2005 I would just buy the part! At $40 it would be an easy choice seeing as you would spend more time jumping through hoops since you lost your receipt. Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 Yes but per my post above can they actually be this cheap. My dad has a jbl 100 t3 speaker that had the woofer blow out and it was like $200 to get a new one (and he therefore hasn't gotten it yet). Quote Link to comment Share on other sites More sharing options...
Frzninvt Posted January 25, 2005 Share Posted January 25, 2005 Well the RP-3's aren't JBL 100 T3's, not even close, the woofers are probably made in China for christ's sake. Why in the world would you complain that your replacement part is cheap? What is it a 6.5" woofer? You are the one that lost your receipt and put yourself in this situation, I would be thankful that it was only going to cost me $40 to be up and running again. Would you feel better if they told you the woofer was $120? Be happy that the amplifier in those things didn't die on you. Otherwise you can go the other route and try to get proof that you purchased them. Asking someone else for their receipt is unethical and it would most likely have the S/N's recorded on it which would not help you anyway. Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 Man you are totally taking things out of context. I am glad they are cheap I just didn't want to order a part that was the wrong one. In my lifetime I have had customer service people who are uniformed send me the wrong part so I was just checking with some fellow enthusiasts to see if it was in the ballpark as I obviously had no idea. Also, it is only unethical if it is an illegitimate claim. If I am rightfully under warranty then what am I doing wrong? Wake up on the wrong side of the bed this morning did you? Quote Link to comment Share on other sites More sharing options...
SilverSport Posted January 25, 2005 Share Posted January 25, 2005 DirtRider: I got your meaning...you were suprized that you didn't have to pay a "KlipschTax" on the item you needed and were wondering if this could be or if you were still dreaming...I just ordered (and received) a grill for my KLF-C7...I "knew" it would be $100 bux easy with "KlipschTax"...turned out to be $51.85 delivered to my house...I wasn't clickin' my heels but it was certainly better than the "C-Note" easy I had envisioned. Bill Quote Link to comment Share on other sites More sharing options...
dodger Posted January 25, 2005 Share Posted January 25, 2005 ---------------- On 1/25/2005 11:29:00 AM DirtRider wrote: Man you are totally taking things out of context. I am glad they are cheap I just didn't want to order a part that was the wrong one. In my lifetime I have had customer service people who are uniformed send me the wrong part so I was just checking with some fellow enthusiasts to see if it was in the ballpark as I obviously had no idea. Also, it is only unethical if it is an illegitimate claim. If I am rightfully under warranty then what am I doing wrong? Wake up on the wrong side of the bed this morning did you? ---------------- Welcome to the Forum. Dirt Rider the point of being unethical is who would send you a receipt. I've owned Klipsch for 30 years plus. Just a thought - not criticizing, pay by credit card, staple receipt, Credit card statement to your owner manual and note on the manual when, where and how paid for. The Parts Department is reliable. It does stink that one can't find needed things when actually needed. Also who would have predicted 2 takeovers. But things happen. If perchance you did pay by Credit card see if you can get a copy. I do that and make sure the sales clerk writes down what is actually purchased and serial numbers on both store and Credit Card receipt. That way you have plenty of back-up. If you described the speaker correctly, you received the correct pricing. A lot of companies put unreal pricing on replacement drivers. If you buy it from Klipsch have the part number and price verified at that point again. I wish you the best. And by the way, Klipsch Administators and Moderators can read this Board. So it's not because of that that we stay in compliance, it's actually another member may forward the post to them. That's part of why prices are lower - fewer fraud claims. No, I am not saying that yours is fraud. But others may try. Then we all pay for it. dodger Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 Very good points...I will consider this a learning experience and am glad it isn't as costly as I thought it would be. My new sony kdf60xs955 rear proj lcd will have its documentation religiously kept. Quote Link to comment Share on other sites More sharing options...
manufanatic Posted January 25, 2005 Share Posted January 25, 2005 I just got klipsch to send me two new grills for my RP-5s which i purchased from Onecall. I contacted Onecall and they verified i purchased it from them and made the call to klipsch. The grills are on the way. No receipt needed. Although this is a cheap repair i still would contact tweeter again and talk to someone else. If not send an email to thier corporate headquarters. Quote Link to comment Share on other sites More sharing options...
DirtRider Posted January 25, 2005 Author Share Posted January 25, 2005 Well I have been blown away by klipsch support as I spoke to them this afternoon. The rep agreed under the circumstances (trying to provide whatever I had to identify myself as having bought them legitimately and the fact that the store that was bought out was only a couple miles from my home address) that he would ship me a replacment woofer absolutely free!!! I didn't even try to talk him into it but he offered on his own. I have never been treated so kindly and been given the benefit of the doubt in such as way as this. What most companies fail to realize these days is that many of the claims are legit and spending just a little bit as in this case is such goodwill that they have just gained a customer for life. Now whoever I talk to about home theater will get an earful about how great not only their product is but also their service. They can be assured of more business from me and my friends. I am so surprised to have received such service. KEEP ON KLIPSCH! Quote Link to comment Share on other sites More sharing options...
MrMcGoo Posted January 25, 2005 Share Posted January 25, 2005 Good service at Klipsch is a tradition that Paul Klipsch started. It is another reason to buy Klipsch, since the company has kept up the tradition with the new management. Quote Link to comment Share on other sites More sharing options...
SilverSport Posted January 25, 2005 Share Posted January 25, 2005 excelllent...your transformation is complete, young Jedi... (Sorry...good to hear of your good fortune and I apologize from my juvenile behavior...took vacation time and caught a cold...been posting on this Forum like I owned it... Bill Quote Link to comment Share on other sites More sharing options...
toddvj Posted January 26, 2005 Share Posted January 26, 2005 $40 sounds about right for this driver. I had the RP-5s and sold them on ebay. The buyer emailed me and said the driver was crushed on one of the speakers. I checked the price and they wanted $55 for the driver(8" instead of 6.5"). I got the driver through other channels, but the point is, it was only $55, so $40 sounds about right for the 6.5". Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.