Some companies ride and enormous success from people buying their products and modifying them (Chevy, Ford, Harley Davidson). I can understand how it can be annoying for an engineer to hear from some person who has no real skills claiming that they have done better, but that will always happen. On the flip side, modifiers are probably the biggest following of the Heritage line. Seems short sighted to just stop it here rather than use it for market advantage.
I do like the technical discussions, and even though this seems to have REALLY diminished lately, the answers to other technical questions on this forum (woodworking, fabrication, etc.). This was always my go to because we had so many skilled people here.