jackpollard Posted September 30, 2012 Share Posted September 30, 2012 Hello All; When a vendor is so outstanding and is related to our speakers, I just had to write it here and share. As I have written here, I recently found audio nirvana with my SET amp and Cornwalls. But, of course I always have to tinker, so I contacted Bob Crites and got the details of what I need to do a rebuild. Oh, hold on, I sent Bob a message on a Sunday, figuring he would respond hopefully Monday. I had a rookie question regarding what type of x-over I had, B2 btw. He responded within an hour, on a Sunday. I figured then and there he was something special in the day of "whats a customer". I thanked him and sent the $$ for my rebuild. Rebuild came and I allocated Sunday for my big rebuild. I pop open the back, take out the x-overs and hummm, I though caps need a positive and negative? I can't seem to figure this out. I send an email to Bob and again, I'm prepared to wait until Monday. Nope, again within an hour he answers, sends a site that shows me exactly what I need to do and within 2 hours I'm done. Wow is all I can say. Bob obviously cares deeply about audio and his customers. I thank him for being a truly decent person and vendor. BTW; sound is fantastic!!! Could not be happier!!! Jack Quote Link to comment Share on other sites More sharing options...
ZombieWoof Posted September 30, 2012 Share Posted September 30, 2012 That's Bob Crites Standard Customer service you received , He has always treated me like that with very speedy emails , answered numerous phone calls from me with a straight shooter reply , been very fast to ship any parts I've ordered the very next day OR even same day If call before the UPS guy comes by his place . In other words Bob Crites is the best in sincere Customer Service always 100% +[Y] Quote Link to comment Share on other sites More sharing options...
Moderators dtel Posted October 1, 2012 Moderators Share Posted October 1, 2012 I completely agree with everything said, a great person to do business with, also very quick shipping. You can't go wrong with Bob's service to his customers, and even if you aren't a customer, he will do whatever he can to help. [H] Quote Link to comment Share on other sites More sharing options...
Quiet_Hollow Posted October 1, 2012 Share Posted October 1, 2012 +3 [Y][] The leg work he's doing to source replacement diaphragms alone, is a cut above. Thank you very much Bob! Quote Link to comment Share on other sites More sharing options...
Deang Posted October 2, 2012 Share Posted October 2, 2012 Bob is actually velcroed to his chair. It's also wired. When an email comes in he gets a little jolt to wake him up. I've improved greatly on my email responses -- I have it down to less than a week. Quote Link to comment Share on other sites More sharing options...
Arky Posted October 2, 2012 Share Posted October 2, 2012 And if that doesn't wake him the dogs do. One of 'em is big. Quote Link to comment Share on other sites More sharing options...
wuzzzer Posted October 3, 2012 Share Posted October 3, 2012 Bob's a great guy to deal with. As others have stated, prompt emails are just part of his great customer service. Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted October 9, 2012 Share Posted October 9, 2012 Have never been disappointed doing business with Bob (and Michael) Crites. Those guys are true gentlemen and a pleasure with whom to do business. Consider their Ebay rep. A feedback total of 5729 with 100% positives. That is astounding. They have also earned alot of good will for Klipsch over the years. Quote Link to comment Share on other sites More sharing options...
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