Scott137 Posted February 8, 2021 Share Posted February 8, 2021 I have a pair of R-28PF speakers that stopped working in December. I submitted the request to customer service about two months ago with no response. What am I supposed to do with these two 50 pound speakers? Is it normal to have to replace speakers like this each year? I have sound bars and book shelf speakers of other brands that are 5-10 years old. What do I do?? Quote Link to comment Share on other sites More sharing options...
Blvdre Posted February 9, 2021 Share Posted February 9, 2021 Keep at it. At many businesses, if customer service has a backlog, multiple requests will move you up. Squeaky wheel, and all that. Quote Link to comment Share on other sites More sharing options...
Bubo Posted February 9, 2021 Share Posted February 9, 2021 Pick up the phone be nice but firm Lots of places have been crippled by the plague......or cold Quote Link to comment Share on other sites More sharing options...
001 Posted February 9, 2021 Share Posted February 9, 2021 14 hours ago, Bubo said: Pick up the phone be nice but firm Lots of places have been crippled by the plague......or cold that dont work to well either... sat on hold for 30 minutes last week with no answer. emailed 3 weeks ago & no answer.... every other company or utility i have called since this "pandemic" started has answered their phone in 10-15 minutes or sooner & replied to emails within a week if not a couple days... no reason klipsch cant handle customer service better. shoot i even called the IRS last week & got through within about 15 minutes. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted February 12, 2021 Share Posted February 12, 2021 @Chief bonehead Quote Link to comment Share on other sites More sharing options...
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