Gliderguy Posted October 13, 2005 Share Posted October 13, 2005 UPS just delivered a very damaged speaker. Oh RC7, we hardly knew ye... Quote Link to comment Share on other sites More sharing options...
Gliderguy Posted October 13, 2005 Author Share Posted October 13, 2005 Noch mal... Quote Link to comment Share on other sites More sharing options...
travisc Posted October 13, 2005 Share Posted October 13, 2005 good to see those guy's are still doing their "job" to the best of their ability. So you wanna get high at lunch? Quote Link to comment Share on other sites More sharing options...
Steve_L Posted October 13, 2005 Share Posted October 13, 2005 Bummer.You need to pack anything as if gorillas are going to be handling it. Because they are.what a drag. Quote Link to comment Share on other sites More sharing options...
Gliderguy Posted October 13, 2005 Author Share Posted October 13, 2005 How great a drop do you think it would take to do this? Both drivers were dislocated. This one was inside the enclosure. The other was just barely not inside and its surround was in pieces. UPS handlers need a hard deck for packages. Respect the hard deck! Quote Link to comment Share on other sites More sharing options...
michael hurd Posted October 13, 2005 Share Posted October 13, 2005 That is a good reason to call them "oops". I hope that was insured, and that you have resolution very quickly. When dealing with a claim, write everything down, the person's name you spoke with, the time, a short description. Keep all the packaging materials, and take pictures of it before it disappears with the "oops" claim person for good. Quote Link to comment Share on other sites More sharing options...
IAmtnbikr Posted October 13, 2005 Share Posted October 13, 2005 Untimely Package Sacrifice They suck. I lost out on a $1K transmission gearset because the freaking apes had decided the "packaging was not to our standards". BS. A double-boxed steel gearset somehow "disappeared" from the package in shipment. Yeah, right! Some UPS bozo somewhere has a nice new gearset in his transmission is my guess. I have fought them forever but by the time I sic a lawyer on them I would be well past the loss amount. I hope the guy's transmission explodes and his car burns to the ground from the ensuing crash and fire. Oh, yes, after he walks away unscathed, and able to watch it burn... Quote Link to comment Share on other sites More sharing options...
lynnm Posted October 13, 2005 Share Posted October 13, 2005 They may offer to have it repaired.Don't accept that option. That speaker is beyond repair! Quote Link to comment Share on other sites More sharing options...
Joe Auwen Posted October 13, 2005 Share Posted October 13, 2005 A little straightening with a ballpeen hammer, a little woodputty and a couple of drywall screws and that speaker will be almost, maybe as good as new... Quote Link to comment Share on other sites More sharing options...
Malcolm Posted October 13, 2005 Share Posted October 13, 2005 Man, that sucks! Didn't you read the posts on the dangers of shipping speakers UPS? FWIW, from here it looks like the woofers failed because of G forces, not direct impact. If so, I would file a claim and go after reimbursement. Heck, I would anyway if the packaging was half way decent. IIRC UPS has mechanical systems that shunt packages from conveyor to converyor with a ram, besides the gorillas they employ. This just doesn't seem right. Doesn't look beyond repair though... Interesting... My main concern with shipping new speakers has been the MDF cabinet. In this case, it seems to have been the plastic woofer frames that failed. Hmmm.... Maybe what the country needs is a(nother) class action suit agains UPS... Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted October 13, 2005 Share Posted October 13, 2005 Look, for the last time. DON"T SHIP LARGE HEAVY BULKY SPEAKERS. Just don't do it. They WILL be destroyed. Pickup only in my book. Michael Quote Link to comment Share on other sites More sharing options...
Gliderguy Posted October 13, 2005 Author Share Posted October 13, 2005 "FWIW, from here it looks like the woofers failed because of G forces, not direct impact." Definitely. There is no "impact" damage to the enclosure - no crushed veneer, no smooshed MDF. There are a good many scuffs and scratches on the veneer from the bits of broken surround frame that roamed the inside of the plastic bag used to wrap the speaker. This speaker was dropped onto its back and the surrounds failed. Repair? Sure. But not by me and not on my dollar and then not in my HT. It's a new speaker I paid for and it will be new speaker I shall have. Harrumph. What are the alternatives to UPS besides FedEx? I am thinking I will have the next one it shipped FedEx.But I am open to suggestions. Quote Link to comment Share on other sites More sharing options...
skonopa Posted October 13, 2005 Share Posted October 13, 2005 I had one that was busted up like that when I got home from the local dealer. I packed that ***** right back up and took straight back to them (fortunatly, I am not more than two miles from the dealer). They exchanged it (with apologies) for another one. One of the reasons why I rather buy from a local dealer instead of playing the "shipping russion roulette". As 'colterphoto1' said - Pickup or Shutup! But anyway - that won't do you good now. I'll just parrot what everybody else said, get on UPS' case and stay on it until satisfactory resolution. Good luck and hopefully, you'll be enjoying the sweet sounds out of a replacement RC-7 soon. Quote Link to comment Share on other sites More sharing options...
Gliderguy Posted October 13, 2005 Author Share Posted October 13, 2005 Klipsch is where exactly? Someplace I am not, I am pretty sure. So how does the little RC7 get from Klipsch to this special place where I can pick it up without it being shipped there? The nearest dealer to me is a 6 hour round trip. Gas alone for the trip is 3 times the shipping cost for the speaker. I don't consider a 50 lbs RC7 large and bulky. But now that you've told me to shut up I understand completely. It is my fault, isn't it. You are correct. I apologize. What was I thinking... Quote Link to comment Share on other sites More sharing options...
skonopa Posted October 13, 2005 Share Posted October 13, 2005 Klipsch is where exactly? Someplace I am not, I am pretty sure. So how does the little RC7 get from Klipsch to this special place where I can pick it up without it being shipped there? Where/whom did you get it from? Was it an eBay purchase? I would also contact the seller/dealer that you got it from. See what they can do. I know a Klipsch dealer is not always available, but in hind-site, the cost of gas and time to make the trip is a small price compared to the hassle that you'll probably have to go through to get this one replaced. the "Pickup or Shutup" line is meant to be a joke - don't take it personally (my apologies if you took that wrong - probably should've stuck one of those cute little smiley things after it). But the gist of it is still valid - if at all possible, try, TRY, to personally pick up it instead of shipping. But, if you gotta - well, that is what insurance is supposed to be for. Quote Link to comment Share on other sites More sharing options...
sunburnwilly Posted October 13, 2005 Share Posted October 13, 2005 YIKES !!! It's a good thing I paid extra and had my Belles shipped freight ! Roadway knew what they were and treated them accordingly . I made sure of that before I used them !!! It can be done safely folks ! Quote Link to comment Share on other sites More sharing options...
Gliderguy Posted October 14, 2005 Author Share Posted October 14, 2005 Freight is probably the way to go for speakers but this is just a little 50 pounder. I was worried about a crushed corner or something relatively minor. But this? It's totaled. There's little chance of argument from UPS about that - hopefully. It came from an authorized Klipsch dealer, people with whom I have done business and with whom I have a good relationship. They will sort it out with me. I have no doubts of that. The next one will be double boxed and shipped by another carrier. As far as picking one up. I tried that too. Three hours driving only to discover the one set aside by the mass market retailer was the floor model that had been sitting, literally, on the floor of their HT room for 6 months+. The floor where every boot toe and curious child could find those pretty copper fragile cones. I should have taken that one - for full pop retail no discount offered damaged or not sorry none to be found anywhere in our system we'll need to get back to you on that sorry. Nah. I will work with the good guys and take my chances with a bit o' shipping. Quote Link to comment Share on other sites More sharing options...
colterphoto1 Posted October 14, 2005 Share Posted October 14, 2005 Thanks Steve, yes I didn't mean anything personal by the 'pickup or shutup' line, just a turn of a phrase. Not a very good one, I'm afraid. It has been edited and I apologize. I would imagine that any dealer ordering enough stock would have their Klipsch freight delivered, but that's just a guess. Unless they're in a very rural area (doubtful), most of the product is probably picked up by the customer directly. If you live out in the sticks, guess that's one of the prices for life in the 'burbs or on the farm (which I used to do) The way my RC7 was packaged was in the expandable foam that completely encased the product, so it should have been able to take normal handling. Is this how yours was boxed? Put the thing back in the box, pretend to be in a big hurry handling it and run with it from your front door to your car in the driveway. Dropped it, didn't you? That's what the shipping guys have to contend with. Stuff tumbles all over the place on the sorting conveyors. The problem with ebayers packaging (generally speaking, I know that's not how you got yours) is that heavy objects fall through peanuts to the outside edge of the box, where they will be immediately damaged by any drop at all. Add that to the use of particle board, which doesn't take shocks so well and you have a recipie for disaster. Most of my ebay purchases are for Heritage gear, which up until recently WASN"T MADE ANY MORE. I treat my Klipsch speakers like antique furniture and don't trust anyone with them. It's extra expense to run and fetch my gear personally, but in my sick mind, it makes a journey worth retelling. I enjoy the personal adventure of heading out into the jungle after my prey. So better luck next time. Sorry again for the poor choice of words. Michael Quote Link to comment Share on other sites More sharing options...
rplace Posted October 14, 2005 Share Posted October 14, 2005 It was back in the late 80s to mid 90s that I worked at UPS, so this may still not be true, but I saw lots of Klipsch boxes pass through the Livonia Hub in Michigan. The sheer volume of packages moving through a building a day and the law of averages insures several packages come to an untimely death. The volume is really staggering. I don't think the average person can even comprehend how many packages a day must be moved, sorted, packed into a truck, unpacked, etc. At any rate being a Klipsch lover from way back when the boxes always caught my eye. I would imagine a large shipment would come via common carrier or freight. But if a small store had one order for one particular finish of Heresies I am sure they went UPS. I saw way too many Klipsch boxes for it to be person to person shipments. I would say based on boxes I saw anything from a Forte on down in size goes UPS. Obviously not Fortes any more but you get the idea. Quote Link to comment Share on other sites More sharing options...
bertsummerkids Posted October 26, 2005 Share Posted October 26, 2005 never trust UPS to come into contact with your speakers if you ever want to see them in one piece again! these morons were to suppose to take my rc3 center channel which they destroyed when i sent it ebay customer. remember this is a small 30 pound speaker in a small box that they were supposed to pick up. they ended up taking my rf7 that was in the garage when i was not home and left the rc3 in the middle of my garage. his order said that the package he was to pick up was small and about 30 pounds, but instead took a box that was over 100 pounds and 4-5 times the size. what kind of idiot can mistake a 30 pound box for a 100 pound box and not suspect something is wrong. a complete lack of common sense. long story short, by the time they found this speaker it was auctioned off in phoenix, and completely destroyed with the cabinet in 3 pieces and all the drivers completely detached from the speaker. it took 6 months to get resolution and just finally received my check yesterday. beware of UPS and never use to ship speakers you value Quote Link to comment Share on other sites More sharing options...
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